An??lise de ades??o de compet??ncias organizacionais relacionadas ?? p??s-implementa????o de sistemas ERP em hospitais p??blicos da administra????o direta de S??o Paulo
Ano de defesa: | 2015 |
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Autor(a) principal: | |
Orientador(a): | |
Banca de defesa: | , , , |
Tipo de documento: | Dissertação |
Tipo de acesso: | Acesso aberto |
Idioma: | por |
Instituição de defesa: |
Universidade Nove de Julho
|
Programa de Pós-Graduação: |
Programa de Mestrado Profissional em Administra????o - Gest??o em Sistemas de Sa??de
|
Departamento: |
Administra????o
|
País: |
Brasil
|
Palavras-chave em Português: | |
Palavras-chave em Inglês: | |
Área do conhecimento CNPq: | |
Link de acesso: | http://bibliotecatede.uninove.br/handle/tede/1188 |
Resumo: | This research evaluates the adherence to organizational competencies that are linked to the universe of ERP systems management in the public hospital sector in its prospect of post-implementation. For this, use the theoretical framework associated with both the literature focused on the study of organizational skills as well as the literature on the ERP systems management, focusing on the public hospital sector. From the bibliographic review, study proposals were prepared that served as the basis for the development of a matrix of competencies with three public hospitals in the direct administration of the State of S??o Paulo. The methodology of the study predicted the development of multiple case study method by which the information gathered in organizations were analyzed together and in crosswise way, making possible the identification of the organizational competencies and their respective adhesions to the problem of research. Empirical evidence suggests that in fact there is a set of organizational competencies related to post-implementation of ERP applications, related to the quality of use and quality of information extracted; full IT management; technological innovation and safety requirements, confidentiality and reliability required by law specifically when it comes to health information. The results allowed defining strengths and weaknesses of which resulted in a contribution proposition to practice by means of a guide of best practices. |
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Serinolli, Mario Ivohttp://lattes.cnpq.br/0403872913808157Serinolli, Mario Ivohttp://lattes.cnpq.br/0403872913808157Pedroso, Marcelo Caldeirahttp://lattes.cnpq.br/3176742114159733Aquino, Simonehttp://lattes.cnpq.br/0253559588991007Wen, Chao Lunghttp://lattes.cnpq.br/9404581635835762http://lattes.cnpq.br/4870431943878927Ribeiro, Nendy Temistocles2016-03-30T17:31:27Z2015-11-11Ribeiro, Nendy Temistocles. An??lise de ades??o de compet??ncias organizacionais relacionadas ?? p??s-implementa????o de sistemas ERP em hospitais p??blicos da administra????o direta de S??o Paulo. 2015. 132 f. Disserta????o( Programa de Mestrado Profissional em Administra????o - Gest??o em Sistemas de Sa??de) - Universidade Nove de Julho, S??o Paulo.http://bibliotecatede.uninove.br/handle/tede/1188This research evaluates the adherence to organizational competencies that are linked to the universe of ERP systems management in the public hospital sector in its prospect of post-implementation. For this, use the theoretical framework associated with both the literature focused on the study of organizational skills as well as the literature on the ERP systems management, focusing on the public hospital sector. From the bibliographic review, study proposals were prepared that served as the basis for the development of a matrix of competencies with three public hospitals in the direct administration of the State of S??o Paulo. The methodology of the study predicted the development of multiple case study method by which the information gathered in organizations were analyzed together and in crosswise way, making possible the identification of the organizational competencies and their respective adhesions to the problem of research. Empirical evidence suggests that in fact there is a set of organizational competencies related to post-implementation of ERP applications, related to the quality of use and quality of information extracted; full IT management; technological innovation and safety requirements, confidentiality and reliability required by law specifically when it comes to health information. The results allowed defining strengths and weaknesses of which resulted in a contribution proposition to practice by means of a guide of best practices.Este projeto de pesquisa avalia a ades??o ??s compet??ncias organizacionais que est??o vinculadas ao universo de gest??o dos sistemas ERP no setor hospitalar p??blico, em sua perspectiva de p??s-implementa????o. Para isso, utiliza o referencial te??rico associado tanto ?? literatura voltada para o estudo das compet??ncias organizacionais como tamb??m ?? literatura voltada para o a gest??o dos sistemas ERP, com foco no setor hospitalar p??blico. A partir do levantamento bibliogr??fico, foram elaboradas proposi????es de estudo que serviram de base para o desenvolvimento de uma matriz de compet??ncias junto a tr??s hospitais p??blicos de administra????o direta na Zona Norte do Estado de S??o Paulo. A metodologia utilizada no estudo previu o desenvolvimento do m??todo de estudo de caso m??ltiplo, atrav??s do qual as informa????es colhidas nas organiza????es foram analisadas em conjunto e de forma cruzada, possibilitando a identifica????o das compet??ncias organizacionais e de suas respectivas ader??ncias ao problema da pesquisa. As evid??ncias emp??ricas sugerem que de fato existe um conjunto de compet??ncias organizacionais ligadas ?? p??s-implementa????o dos aplicativos ERP, relacionadas ?? qualidade de uso e qualidade das informa????es extra??das; gest??o plena de TI; inova????o tecnol??gica e requisitos de seguran??a, sigilo e confiabilidade legalmente exigidos especificamente quando se trata de informa????es em sa??de. A an??lise dos resultados permitiu delinear pontos fortes e fracos dos quais resultou uma proposi????o de contribui????o para pr??tica por meio de um roteiro de boas pr??ticas.Submitted by Nadir Basilio (nadirsb@uninove.br) on 2016-03-30T17:31:27Z No. of bitstreams: 1 Nendy Temistocles Ribeiro.pdf: 1014260 bytes, checksum: d60b9cd2859b602eb8c06e6dcfb61173 (MD5)Made available in DSpace on 2016-03-30T17:31:27Z (GMT). No. of bitstreams: 1 Nendy Temistocles Ribeiro.pdf: 1014260 bytes, checksum: d60b9cd2859b602eb8c06e6dcfb61173 (MD5) Previous issue date: 2015-11-11application/pdfporUniversidade Nove de JulhoPrograma de Mestrado Profissional em Administra????o - Gest??o em Sistemas de Sa??deUNINOVEBrasilAdministra????oERPcompet??ncias organizacionaishospitais p??blicosERPorganizational competenciespublic hospitalsADMINISTRACAO::ADMINISTRACAO DE SETORES ESPECIFICOSAn??lise de ades??o de compet??ncias organizacionais relacionadas ?? p??s-implementa????o de sistemas ERP em hospitais p??blicos da administra????o direta de S??o PauloAnalysis of agreement of organizational competences related to post-deployment systems ERP in hospitals of direct public administration in S??o Pauloinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesis-710462410973612412600info:eu-repo/semantics/openAccessreponame:Biblioteca Digital de Teses e Dissertações da Uninoveinstname:Universidade Nove de Julho (UNINOVE)instacron:UNINOVEORIGINALNendy Temistocles Ribeiro.pdfNendy Temistocles Ribeiro.pdfapplication/pdf1014260http://localhost:8080/tede/bitstream/tede/1188/2/Nendy+Temistocles+Ribeiro.pdfd60b9cd2859b602eb8c06e6dcfb61173MD52LICENSElicense.txtlicense.txttext/plain; charset=utf-82089http://localhost:8080/tede/bitstream/tede/1188/1/license.txt7b5ba3d2445355f386edab96125d42b7MD51tede/11882016-03-30 14:31:27.541oai:localhost: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Biblioteca Digital de Teses e Dissertaçõeshttp://bibliotecatede.uninove.br/PRIhttp://bibliotecatede.uninove.br/oai/requestbibliotecatede@uninove.br||bibliotecatede@uninove.bropendoar:2016-03-30T17:31:27Biblioteca Digital de Teses e Dissertações da Uninove - Universidade Nove de Julho (UNINOVE)false |
dc.title.por.fl_str_mv |
An??lise de ades??o de compet??ncias organizacionais relacionadas ?? p??s-implementa????o de sistemas ERP em hospitais p??blicos da administra????o direta de S??o Paulo |
dc.title.alternative.eng.fl_str_mv |
Analysis of agreement of organizational competences related to post-deployment systems ERP in hospitals of direct public administration in S??o Paulo |
title |
An??lise de ades??o de compet??ncias organizacionais relacionadas ?? p??s-implementa????o de sistemas ERP em hospitais p??blicos da administra????o direta de S??o Paulo |
spellingShingle |
An??lise de ades??o de compet??ncias organizacionais relacionadas ?? p??s-implementa????o de sistemas ERP em hospitais p??blicos da administra????o direta de S??o Paulo Ribeiro, Nendy Temistocles ERP compet??ncias organizacionais hospitais p??blicos ERP organizational competencies public hospitals ADMINISTRACAO::ADMINISTRACAO DE SETORES ESPECIFICOS |
title_short |
An??lise de ades??o de compet??ncias organizacionais relacionadas ?? p??s-implementa????o de sistemas ERP em hospitais p??blicos da administra????o direta de S??o Paulo |
title_full |
An??lise de ades??o de compet??ncias organizacionais relacionadas ?? p??s-implementa????o de sistemas ERP em hospitais p??blicos da administra????o direta de S??o Paulo |
title_fullStr |
An??lise de ades??o de compet??ncias organizacionais relacionadas ?? p??s-implementa????o de sistemas ERP em hospitais p??blicos da administra????o direta de S??o Paulo |
title_full_unstemmed |
An??lise de ades??o de compet??ncias organizacionais relacionadas ?? p??s-implementa????o de sistemas ERP em hospitais p??blicos da administra????o direta de S??o Paulo |
title_sort |
An??lise de ades??o de compet??ncias organizacionais relacionadas ?? p??s-implementa????o de sistemas ERP em hospitais p??blicos da administra????o direta de S??o Paulo |
author |
Ribeiro, Nendy Temistocles |
author_facet |
Ribeiro, Nendy Temistocles |
author_role |
author |
dc.contributor.advisor1.fl_str_mv |
Serinolli, Mario Ivo |
dc.contributor.advisor1Lattes.fl_str_mv |
http://lattes.cnpq.br/0403872913808157 |
dc.contributor.referee1.fl_str_mv |
Serinolli, Mario Ivo |
dc.contributor.referee1Lattes.fl_str_mv |
http://lattes.cnpq.br/0403872913808157 |
dc.contributor.referee2.fl_str_mv |
Pedroso, Marcelo Caldeira |
dc.contributor.referee2Lattes.fl_str_mv |
http://lattes.cnpq.br/3176742114159733 |
dc.contributor.referee3.fl_str_mv |
Aquino, Simone |
dc.contributor.referee3Lattes.fl_str_mv |
http://lattes.cnpq.br/0253559588991007 |
dc.contributor.referee4.fl_str_mv |
Wen, Chao Lung |
dc.contributor.referee4Lattes.fl_str_mv |
http://lattes.cnpq.br/9404581635835762 |
dc.contributor.authorLattes.fl_str_mv |
http://lattes.cnpq.br/4870431943878927 |
dc.contributor.author.fl_str_mv |
Ribeiro, Nendy Temistocles |
contributor_str_mv |
Serinolli, Mario Ivo Serinolli, Mario Ivo Pedroso, Marcelo Caldeira Aquino, Simone Wen, Chao Lung |
dc.subject.por.fl_str_mv |
ERP compet??ncias organizacionais hospitais p??blicos |
topic |
ERP compet??ncias organizacionais hospitais p??blicos ERP organizational competencies public hospitals ADMINISTRACAO::ADMINISTRACAO DE SETORES ESPECIFICOS |
dc.subject.eng.fl_str_mv |
ERP organizational competencies public hospitals |
dc.subject.cnpq.fl_str_mv |
ADMINISTRACAO::ADMINISTRACAO DE SETORES ESPECIFICOS |
description |
This research evaluates the adherence to organizational competencies that are linked to the universe of ERP systems management in the public hospital sector in its prospect of post-implementation. For this, use the theoretical framework associated with both the literature focused on the study of organizational skills as well as the literature on the ERP systems management, focusing on the public hospital sector. From the bibliographic review, study proposals were prepared that served as the basis for the development of a matrix of competencies with three public hospitals in the direct administration of the State of S??o Paulo. The methodology of the study predicted the development of multiple case study method by which the information gathered in organizations were analyzed together and in crosswise way, making possible the identification of the organizational competencies and their respective adhesions to the problem of research. Empirical evidence suggests that in fact there is a set of organizational competencies related to post-implementation of ERP applications, related to the quality of use and quality of information extracted; full IT management; technological innovation and safety requirements, confidentiality and reliability required by law specifically when it comes to health information. The results allowed defining strengths and weaknesses of which resulted in a contribution proposition to practice by means of a guide of best practices. |
publishDate |
2015 |
dc.date.issued.fl_str_mv |
2015-11-11 |
dc.date.accessioned.fl_str_mv |
2016-03-30T17:31:27Z |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
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dc.identifier.citation.fl_str_mv |
Ribeiro, Nendy Temistocles. An??lise de ades??o de compet??ncias organizacionais relacionadas ?? p??s-implementa????o de sistemas ERP em hospitais p??blicos da administra????o direta de S??o Paulo. 2015. 132 f. Disserta????o( Programa de Mestrado Profissional em Administra????o - Gest??o em Sistemas de Sa??de) - Universidade Nove de Julho, S??o Paulo. |
dc.identifier.uri.fl_str_mv |
http://bibliotecatede.uninove.br/handle/tede/1188 |
identifier_str_mv |
Ribeiro, Nendy Temistocles. An??lise de ades??o de compet??ncias organizacionais relacionadas ?? p??s-implementa????o de sistemas ERP em hospitais p??blicos da administra????o direta de S??o Paulo. 2015. 132 f. Disserta????o( Programa de Mestrado Profissional em Administra????o - Gest??o em Sistemas de Sa??de) - Universidade Nove de Julho, S??o Paulo. |
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http://bibliotecatede.uninove.br/handle/tede/1188 |
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