An??lise de ades??o de compet??ncias organizacionais relacionadas ?? p??s-implementa????o de sistemas ERP em hospitais p??blicos da administra????o direta de S??o Paulo

Detalhes bibliográficos
Ano de defesa: 2015
Autor(a) principal: Ribeiro, Nendy Temistocles lattes
Orientador(a): Serinolli, Mario Ivo lattes
Banca de defesa: Serinolli, Mario Ivo lattes, Pedroso, Marcelo Caldeira lattes, Aquino, Simone lattes, Wen, Chao Lung lattes
Tipo de documento: Dissertação
Tipo de acesso: Acesso aberto
Idioma: por
Instituição de defesa: Universidade Nove de Julho
Programa de Pós-Graduação: Programa de Mestrado Profissional em Administra????o - Gest??o em Sistemas de Sa??de
Departamento: Administra????o
País: Brasil
Palavras-chave em Português:
ERP
Palavras-chave em Inglês:
ERP
Área do conhecimento CNPq:
Link de acesso: http://bibliotecatede.uninove.br/handle/tede/1188
Resumo: This research evaluates the adherence to organizational competencies that are linked to the universe of ERP systems management in the public hospital sector in its prospect of post-implementation. For this, use the theoretical framework associated with both the literature focused on the study of organizational skills as well as the literature on the ERP systems management, focusing on the public hospital sector. From the bibliographic review, study proposals were prepared that served as the basis for the development of a matrix of competencies with three public hospitals in the direct administration of the State of S??o Paulo. The methodology of the study predicted the development of multiple case study method by which the information gathered in organizations were analyzed together and in crosswise way, making possible the identification of the organizational competencies and their respective adhesions to the problem of research. Empirical evidence suggests that in fact there is a set of organizational competencies related to post-implementation of ERP applications, related to the quality of use and quality of information extracted; full IT management; technological innovation and safety requirements, confidentiality and reliability required by law specifically when it comes to health information. The results allowed defining strengths and weaknesses of which resulted in a contribution proposition to practice by means of a guide of best practices.
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spelling Serinolli, Mario Ivohttp://lattes.cnpq.br/0403872913808157Serinolli, Mario Ivohttp://lattes.cnpq.br/0403872913808157Pedroso, Marcelo Caldeirahttp://lattes.cnpq.br/3176742114159733Aquino, Simonehttp://lattes.cnpq.br/0253559588991007Wen, Chao Lunghttp://lattes.cnpq.br/9404581635835762http://lattes.cnpq.br/4870431943878927Ribeiro, Nendy Temistocles2016-03-30T17:31:27Z2015-11-11Ribeiro, Nendy Temistocles. An??lise de ades??o de compet??ncias organizacionais relacionadas ?? p??s-implementa????o de sistemas ERP em hospitais p??blicos da administra????o direta de S??o Paulo. 2015. 132 f. Disserta????o( Programa de Mestrado Profissional em Administra????o - Gest??o em Sistemas de Sa??de) - Universidade Nove de Julho, S??o Paulo.http://bibliotecatede.uninove.br/handle/tede/1188This research evaluates the adherence to organizational competencies that are linked to the universe of ERP systems management in the public hospital sector in its prospect of post-implementation. For this, use the theoretical framework associated with both the literature focused on the study of organizational skills as well as the literature on the ERP systems management, focusing on the public hospital sector. From the bibliographic review, study proposals were prepared that served as the basis for the development of a matrix of competencies with three public hospitals in the direct administration of the State of S??o Paulo. The methodology of the study predicted the development of multiple case study method by which the information gathered in organizations were analyzed together and in crosswise way, making possible the identification of the organizational competencies and their respective adhesions to the problem of research. Empirical evidence suggests that in fact there is a set of organizational competencies related to post-implementation of ERP applications, related to the quality of use and quality of information extracted; full IT management; technological innovation and safety requirements, confidentiality and reliability required by law specifically when it comes to health information. The results allowed defining strengths and weaknesses of which resulted in a contribution proposition to practice by means of a guide of best practices.Este projeto de pesquisa avalia a ades??o ??s compet??ncias organizacionais que est??o vinculadas ao universo de gest??o dos sistemas ERP no setor hospitalar p??blico, em sua perspectiva de p??s-implementa????o. Para isso, utiliza o referencial te??rico associado tanto ?? literatura voltada para o estudo das compet??ncias organizacionais como tamb??m ?? literatura voltada para o a gest??o dos sistemas ERP, com foco no setor hospitalar p??blico. A partir do levantamento bibliogr??fico, foram elaboradas proposi????es de estudo que serviram de base para o desenvolvimento de uma matriz de compet??ncias junto a tr??s hospitais p??blicos de administra????o direta na Zona Norte do Estado de S??o Paulo. A metodologia utilizada no estudo previu o desenvolvimento do m??todo de estudo de caso m??ltiplo, atrav??s do qual as informa????es colhidas nas organiza????es foram analisadas em conjunto e de forma cruzada, possibilitando a identifica????o das compet??ncias organizacionais e de suas respectivas ader??ncias ao problema da pesquisa. As evid??ncias emp??ricas sugerem que de fato existe um conjunto de compet??ncias organizacionais ligadas ?? p??s-implementa????o dos aplicativos ERP, relacionadas ?? qualidade de uso e qualidade das informa????es extra??das; gest??o plena de TI; inova????o tecnol??gica e requisitos de seguran??a, sigilo e confiabilidade legalmente exigidos especificamente quando se trata de informa????es em sa??de. A an??lise dos resultados permitiu delinear pontos fortes e fracos dos quais resultou uma proposi????o de contribui????o para pr??tica por meio de um roteiro de boas pr??ticas.Submitted by Nadir Basilio (nadirsb@uninove.br) on 2016-03-30T17:31:27Z No. of bitstreams: 1 Nendy Temistocles Ribeiro.pdf: 1014260 bytes, checksum: d60b9cd2859b602eb8c06e6dcfb61173 (MD5)Made available in DSpace on 2016-03-30T17:31:27Z (GMT). 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dc.title.por.fl_str_mv An??lise de ades??o de compet??ncias organizacionais relacionadas ?? p??s-implementa????o de sistemas ERP em hospitais p??blicos da administra????o direta de S??o Paulo
dc.title.alternative.eng.fl_str_mv Analysis of agreement of organizational competences related to post-deployment systems ERP in hospitals of direct public administration in S??o Paulo
title An??lise de ades??o de compet??ncias organizacionais relacionadas ?? p??s-implementa????o de sistemas ERP em hospitais p??blicos da administra????o direta de S??o Paulo
spellingShingle An??lise de ades??o de compet??ncias organizacionais relacionadas ?? p??s-implementa????o de sistemas ERP em hospitais p??blicos da administra????o direta de S??o Paulo
Ribeiro, Nendy Temistocles
ERP
compet??ncias organizacionais
hospitais p??blicos
ERP
organizational competencies
public hospitals
ADMINISTRACAO::ADMINISTRACAO DE SETORES ESPECIFICOS
title_short An??lise de ades??o de compet??ncias organizacionais relacionadas ?? p??s-implementa????o de sistemas ERP em hospitais p??blicos da administra????o direta de S??o Paulo
title_full An??lise de ades??o de compet??ncias organizacionais relacionadas ?? p??s-implementa????o de sistemas ERP em hospitais p??blicos da administra????o direta de S??o Paulo
title_fullStr An??lise de ades??o de compet??ncias organizacionais relacionadas ?? p??s-implementa????o de sistemas ERP em hospitais p??blicos da administra????o direta de S??o Paulo
title_full_unstemmed An??lise de ades??o de compet??ncias organizacionais relacionadas ?? p??s-implementa????o de sistemas ERP em hospitais p??blicos da administra????o direta de S??o Paulo
title_sort An??lise de ades??o de compet??ncias organizacionais relacionadas ?? p??s-implementa????o de sistemas ERP em hospitais p??blicos da administra????o direta de S??o Paulo
author Ribeiro, Nendy Temistocles
author_facet Ribeiro, Nendy Temistocles
author_role author
dc.contributor.advisor1.fl_str_mv Serinolli, Mario Ivo
dc.contributor.advisor1Lattes.fl_str_mv http://lattes.cnpq.br/0403872913808157
dc.contributor.referee1.fl_str_mv Serinolli, Mario Ivo
dc.contributor.referee1Lattes.fl_str_mv http://lattes.cnpq.br/0403872913808157
dc.contributor.referee2.fl_str_mv Pedroso, Marcelo Caldeira
dc.contributor.referee2Lattes.fl_str_mv http://lattes.cnpq.br/3176742114159733
dc.contributor.referee3.fl_str_mv Aquino, Simone
dc.contributor.referee3Lattes.fl_str_mv http://lattes.cnpq.br/0253559588991007
dc.contributor.referee4.fl_str_mv Wen, Chao Lung
dc.contributor.referee4Lattes.fl_str_mv http://lattes.cnpq.br/9404581635835762
dc.contributor.authorLattes.fl_str_mv http://lattes.cnpq.br/4870431943878927
dc.contributor.author.fl_str_mv Ribeiro, Nendy Temistocles
contributor_str_mv Serinolli, Mario Ivo
Serinolli, Mario Ivo
Pedroso, Marcelo Caldeira
Aquino, Simone
Wen, Chao Lung
dc.subject.por.fl_str_mv ERP
compet??ncias organizacionais
hospitais p??blicos
topic ERP
compet??ncias organizacionais
hospitais p??blicos
ERP
organizational competencies
public hospitals
ADMINISTRACAO::ADMINISTRACAO DE SETORES ESPECIFICOS
dc.subject.eng.fl_str_mv ERP
organizational competencies
public hospitals
dc.subject.cnpq.fl_str_mv ADMINISTRACAO::ADMINISTRACAO DE SETORES ESPECIFICOS
description This research evaluates the adherence to organizational competencies that are linked to the universe of ERP systems management in the public hospital sector in its prospect of post-implementation. For this, use the theoretical framework associated with both the literature focused on the study of organizational skills as well as the literature on the ERP systems management, focusing on the public hospital sector. From the bibliographic review, study proposals were prepared that served as the basis for the development of a matrix of competencies with three public hospitals in the direct administration of the State of S??o Paulo. The methodology of the study predicted the development of multiple case study method by which the information gathered in organizations were analyzed together and in crosswise way, making possible the identification of the organizational competencies and their respective adhesions to the problem of research. Empirical evidence suggests that in fact there is a set of organizational competencies related to post-implementation of ERP applications, related to the quality of use and quality of information extracted; full IT management; technological innovation and safety requirements, confidentiality and reliability required by law specifically when it comes to health information. The results allowed defining strengths and weaknesses of which resulted in a contribution proposition to practice by means of a guide of best practices.
publishDate 2015
dc.date.issued.fl_str_mv 2015-11-11
dc.date.accessioned.fl_str_mv 2016-03-30T17:31:27Z
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dc.identifier.citation.fl_str_mv Ribeiro, Nendy Temistocles. An??lise de ades??o de compet??ncias organizacionais relacionadas ?? p??s-implementa????o de sistemas ERP em hospitais p??blicos da administra????o direta de S??o Paulo. 2015. 132 f. Disserta????o( Programa de Mestrado Profissional em Administra????o - Gest??o em Sistemas de Sa??de) - Universidade Nove de Julho, S??o Paulo.
dc.identifier.uri.fl_str_mv http://bibliotecatede.uninove.br/handle/tede/1188
identifier_str_mv Ribeiro, Nendy Temistocles. An??lise de ades??o de compet??ncias organizacionais relacionadas ?? p??s-implementa????o de sistemas ERP em hospitais p??blicos da administra????o direta de S??o Paulo. 2015. 132 f. Disserta????o( Programa de Mestrado Profissional em Administra????o - Gest??o em Sistemas de Sa??de) - Universidade Nove de Julho, S??o Paulo.
url http://bibliotecatede.uninove.br/handle/tede/1188
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dc.publisher.department.fl_str_mv Administra????o
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