Fatores críticos de sucesso em projetos de ERP cloud: uma análise quantitativa do cenário brasileiro

• Ano de defesa: 2017
• Autor(a) principal: Gheller, Angélica Aparecida
• Orientador(a): Patah, Leandro Alves
• Banca de defesa: Patah, Leandro Alves, Mazieri, Marcos Rogério, Carvalho, Marly Monteiro de
• Tipo de documento: Dissertação
• Tipo de acesso: Acesso aberto
• Idioma: por
• Instituição de defesa: Universidade Nove de Julho
• Programa de Pós-Graduação: Programa de Pós-Graduação em Gestão de Projetos
• Departamento: Administração
• País: Brasil
• Palavras-chave em Português: ERP cloud; fatores críticos de sucesso; gestão de projetos
• Palavras-chave em Inglês: cloud ERP cloud; critical success factors; project management
• Área do conhecimento CNPq: CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO
• Link de acesso: http://bibliotecatede.uninove.br/handle/tede/1692

The main objective of this research was to investigate the critical success factors for cloud ERP projects in the scenario of Brazilian companies. In addition, the secondary objectives were to identify the perception of benefits resulting from this implementation, in the aspect of improving organizational performance and the elaboration of a matrix to support the management of such projects, based on a review of the literature and the data collected from the field research. The method of the data collection was a self-directed questionnaire, and the statistical method was the canonical correlation, to answer the main research question. In addition, a factorial analysis and a multiple linear regression were run to investigate possible relationships between the independent variables (critical success factors) and the dependent variables (benefits) of the research model. The results obtained did not validate all the critical factors present in the literature, and those that were proven empirically were regrouped in new dimensions, being: security information and alignment of compliance, and communication and management of stakeholders.