O uso dos instrumentos e das técnicas no serviço social na perspectiva crítico-dialética: mediações necessárias

• Ano de defesa: 2014
• Autor(a) principal: Faermann, Lindamar Alves
• Orientador(a): Baptista, Myrian Veras
• Tipo de documento: Tese
• Tipo de acesso: Acesso aberto
• Idioma: por
• Instituição de defesa: Pontifícia Universidade Católica de São Paulo
• Programa de Pós-Graduação: Programa de Estudos Pós-Graduados em Serviço Social
• Departamento: Faculdade de Ciências Sociais
• País: BR
• Palavras-chave em Português: Serviço Social; Instrumentos e técnicas; Trabalho profissional; Instrumental; Mediações
• Palavras-chave em Inglês: Social Service; Instruments and techniques; Professional work; Instrumental; Mediations
• Área do conhecimento CNPq: CNPQ::CIENCIAS SOCIAIS APLICADAS::SERVICO SOCIAL
• Link de acesso: https://tede2.pucsp.br/handle/handle/17698

This thesis is the result of a quantitative and qualitative research conducted by social workers who work in São José dos CamposSP. Through this study, I sought to know how the instruments and techniques are being mediated and problematizados for these professionals in their day-to-day operations. The epistemological perspective that offered the structural bases for the development of this research was Dialectical materialism. Such a perspective has helped me to build not only the investigative process, but also subsidized the analysis of their results. The survey was conducted in two stages articulated and complementary: General mapping of the instruments and techniques through the use of a questionnaire and interviews with three professionals whose practices are recognized in the city. The results obtained allowed to build some approximations about the study in screen. With regard to work instruments, it was noted that the documentation is the most widely used by professionals. As a result, appeared the home visit, interview, meeting, material resources, knowledge and language. Already in relation to techniques, centrality was identified in the use of observation, listening, group dynamics, the welcome and the Socratic maieutics. With regard to the profile of professionals, of the 45 participants, only two are male. The data show that the Group researched prevail ages between 35 and 49 years. Of the total subject, has 71 further training, with emphasis on the latsu sense. As for their income, the average wage up is low, between R 1,448 .00 to .00 2,896 R. In relation to the nature of the employer institutions, dominated by public institutions (64.4), followed by the private (28.4). The area of greater concentration is social assistance professional, after, health, sóciojurídico field, education, the business field and in last place, the social security system. The vast majority of social workers- 91.1-is serving the workday of 30 hours per week. The research draws attention to two central issues. The first relates to the impacts of the working conditions of social workers in the ownership of the tools and techniques, by virtue of the process of precariousness and bureaucratization that experience. Coupled to this process, are faced with the scrapping of policies and with meagre resources to develop its activities and meet the demands of users. The second issue is due to the absence of content and knowledge to enhance the use of the instruments and techniques in your everyday professional. In this perspective, I suggest the art as an important mediation, in order to qualify their action and instigating emancipative processes among the subjects who work. On this research built reflections, keep my thesis that, for the social worker to develop a competent work, towards the ethical-political project, it is vital to take ownership of Marxist social theory and use it in conjunction with other knowledge which allow to extend its chains of mediation, in order to build professional answers and actions connected to the present time and according to the theory which is North