Métodos de gestão baseado em indicadores de desempenho para tomada de decisão na busca de um melhor gerenciamento dos custos da qualidade: um estudo de caso em uma indústria têxtil

• Ano de defesa: 2012
• Autor(a) principal: Silva, Miguel Angelo da
• Orientador(a): Rodrigues, Maxweel Veras
• Tipo de documento: Dissertação
• Tipo de acesso: Acesso aberto
• Idioma: por
• Palavras-chave em Português: Logística; Produtividade industrial; Custo industrial
• Link de acesso: http://www.repositorio.ufc.br/handle/riufc/11695

In the competitive world that organizations are inserted, it is necessary to create efficient management tools that provide people make decisions. With this intention to establish management instruments that work aims to develop a general method that enables efficient management through performance indicators, achieve cost improvement of quality costs in the production process of a textile industry in the State of Ceará since their formulation to implementation and monitoring. With this, the method is created through the methodological procedures: a) field research that allowed us to collect data to measure and control the facts or phenomena on the cost and quality performance indicators in order to support in findings b) research Bibliographic that allows you to conceptualize and evaluate the suggested model and intrinsically, improve processes and manufacturing of products involving the collection, analysis and interpretation of data. Soon after this, are shown the results of quality costs with the respective performance indicators through reports of control in operating and financial sector during the months of May, June and June the years 2010, 2011 and 2012. The measurement of quality costs shows a reduction of cost control (prevention and evaluation) and an increase in failure costs (internal and external) in the years 2010 and 2011. Already in June and July 2012, there has been an increase in cost control (prevention and evaluation) and a decrease of the costs of failures (internal and external). From this, we conclude that the proposed method serves as the basis for managing quality costs, seen by the method proposed in its formulation and implementation to monitoring and can control these costs and develop new plans aimed at gaining operational efficiency and minimize quality costs with the option to think about new revolutions of research and studies for the construction of new cost management applications. Therefore, these facts boosted the organization and managers in establish a set of techniques to assess the causes and effects within the production system in order to maximize revenue and minimize costs of quality