Aplicação da metodologia BPM Acadêmico no processo de revalidação de diplomas: estudo de caso na UFMG

• Ano de defesa: 2024
• Autor(a) principal: Elenice Duarte da Silva
• Tipo de documento: Dissertação
• Tipo de acesso: Acesso aberto
• Idioma: por
• Instituição de defesa: Universidade Federal de Minas Gerais
• Palavras-chave em Português: Ciência da informação; Modelagem de processos; Administração de projetos; Documentos – administração
• Link de acesso: https://hdl.handle.net/1843/70799

Process Management (PM) ensures that organizations perform their functions in accordance with established performance standards. Its primary objective is the relentless pursuit of continuous improvement and to positively influence the execution of processes. PM is interconnected with Information Science (IS), especially in the context of continuous improvement and organizational efficiency. It highlights the importance of Information and Document Management, emphasizing the need to adapt to changes to ensure survival and competitiveness in the market. The objective is to apply, in the Diploma Revalidation (DR) process at the Federal University of Minas Gerais (UFMG), the procedures of the BPM Academic modeling methodology and validate it within the organizational context of the General Secretariat of the Pro-Rectory of Undergraduate Studies (SGE/Prograd) at UFMG. The specific objectives were to achieve a detailed mapping of the DR/UFMG process with BPM Academic, incorporation of process modeling fundamentals, verification of the different types of documents generated during the DR/UFMG process, evaluation of the applicability and efficiency of the procedures in SGE/Prograd to enhance the management of DR, and contribution of a holistic view that facilitated the standardization of procedures and documentation. The application of process modeling, specifically the BPM Academic methodology, is proposed as a solution to optimize the Diploma Revalidation (DR) process at the Federal University of Minas Gerais (UFMG), aiming for improvements in management and alignment with the institution’s strategic goals. The theoretical framework highlights the importance of process modeling and project management in organizations, addressing the differentiation between design and modeling, with an emphasis on visual representation through flowcharts. It also discusses the relevance of informational, formal, and informal flows, emphasizing their contribution to information management and decision-making. The BPM Academic methodology was created during an extension project, between 2017 and 2019, at the School of Information Science (ECI) at UFMG. The methodology was tested in a real environment, formalized in 2021, and it is from this basis that this research is developed. The research is applied, emphasizing practical consequences; descriptive, interpreting elements of the studied phenomenon; and qualitative in analysis, with predefined analytical procedures. It uses the BPM Academic methodology, adapted from the objectives of the extension project at the School of Information Science at UFMG. The technological input used was Bizagi Modeler, which is a free business process mapping software. The research concluded that the DR/UFMG process is complex, with tight deadlines and multiple stakeholders, requiring structured approaches. The BPM Academic methodology proved effective by providing a holistic view, identifying bottlenecks, improvements, standardizing procedures, and enhancing communication. The application of the methodology significantly contributed to the efficiency of the DR/UFMG process, promoting operational excellence at the university.