Aprendizagem de gerentes participantes do Programa Trainee no SEBRAE/PB: revelando histórias do contexto da ação profissional

• Ano de defesa: 2011
• Autor(a) principal: Sousa, Francicleide Goncalves de
• Tipo de documento: Dissertação
• Tipo de acesso: Acesso aberto
• Idioma: por
• Instituição de defesa: Universidade Federal da Paraí­ba; Brasil; Administração; Programa de Pós-Graduação em Administração; UFPB
• Palavras-chave em Português: Aprendizagem; Trainee; Gerente; Contexto social; Experiência; Learning; Manage; Social context; Experience; CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO
• Link de acesso: https://repositorio.ufpb.br/jspui/handle/tede/3782

The intent of this research was to study how the learning process is for managers who participated in programs trainees SEBRAE / PB from the stories of their context of action professional. O methodological approach of the study complied with the following steps: a) conducting 10 semi-structured interviews with managers who participated in the trainee program in 2002 and 2008, recorded electronically on the desktop of the agencies surveyed in the cities of Campina Grande, Joao Pessoa, Monteiro and Guarabira, the approach used was qualitative type, using the method of oral history and narrative analysis technique to get the results. With major research findings concluded that the model adopted by the trainee program SEBRAE / PB selective in its early stages consists of using selection criteria of professionals with higher education curriculum that address supplemented by graduate students; by application logical and behavioral testing. The program emerged from individual and collective skills such as teamwork, group leadership, conflict management, creativity and communication. The reasons revealed to be a trainee: to know, learn, grow, contribute, merge experience, working with people, believe in the company. The dynamic learning environment and challenging routines and activities included in project execution; service to a diverse audience of artisans, farmers, entrepreneurs of micro and small agricultural businesses, conducting missions in conditions that made travel risky and unsafe ; achievements of local and state events. The meanings of experience as a trainee were the importance of context and social support in the face of difficulty of the exercise activity, to reflect on their practices and the discovery of skills and abilities acquired through professional performance. Learning as a manager is also revealed as surrounded by antagonistic feelings, some received social support in the internal and external environment where others lived and worked the experience of not being legitimized as managers worked in agencies where, colleagues and other senior managers, which led to isolation from peers. The legitimacy of the trainee program was through promotions, autonomy of action, the positive results and the dissemination of the results of their actions in the media nationwide and internationally. The factors that contributed to the practice of the trainees were able to work with people, represent the interests of SEBRAE / PB, build partnerships, strengthen existing relationships have developed through the skills and training, social support within and outside the work are limited and and for the management, structure and format of the trainee program, administrative and functional structure of the company; context of the practice, attitude and perception of colleagues and personal factors to deal with conflict and change.