Precarização no home office: condições de trabalho em um Call Center na região metropolitana de Natal-RN

• Ano de defesa: 2021
• Autor(a) principal: Batista, Liana
• Tipo de documento: Dissertação
• Tipo de acesso: Acesso aberto
• Idioma: por
• Instituição de defesa: Universidade Federal do Rio Grande do Norte; Brasil; UFRN; PROGRAMA DE PÓS-GRADUAÇÃO EM CIÊNCIAS SOCIAIS
• Palavras-chave em Português: Precarização - Call Center; Home office (trabalho remoto); Pandemia Covid-19
• Link de acesso: https://repositorio.ufrn.br/handle/123456789/47509

The emergence of Covid-19, declared a pandemic by the World Health Organization (WHO) in March 2020, has altered the social dynamics around the world and, in particular, those related to labor. The implementation of remote working (known as “home office” in Brazil) emerged as a way out of the crisis, although it is a labor model built on the ethos of the ruling classes. In the metropolitan region of Natal-RN, employees of a call center company started working from home, which provided the protection of their health, but also allowed the entry of productivity and surveillance control systems from the employer in the intimate spaces of the employees. These systems are founded on taylorist and panoptic bases, expression of the neoliberal rationality that intends to colonize workers subjectivities. Designed from the precarious work category, this research proposes to study workers experiences in the face of ethos disparities of the classes involved in the “home office” imagery building and implementation as well as the attempt to colonize their subjectivities, from the pre-pandemic phase to remote working. This is a case study carried out with a qualitative approach, performed through semi-structured interviews with 9 women and 4 men who work in this call center. This process will be studied seeking a theoretical dialogue with Ricardo Antunes and Ruy Braga (2009), Michel Foulcault (1987), Antonio Gramsci (1999, 2001, 2002, 2007a, 2007b), Ursula Huws (2017), Pierre Dardot e Christian Laval (2016), Suely Rolnik (2018), Ailton Krenak (2019), Kethleen Millar (2017), Judith Butler (2018), Bárbara Castro (2013), Veronica Gago (2018), María Alejandra Ciuffolini (2016), among other authors.