Universidade Federal Fluminense (UFF) 1

Repositório Institucional da Universidade Federal Fluminense (RIUFF) 1

Silva, Fernanda Daniel da 1

Dissertação 1

Português 1

Biblioteca universitária 1 Bibliotecas universitárias 1 Explicit policies 1 Information Services Library Systems 1 Políticas explícitas 1 Mais ... Serviço de referência 1 Serviço de referência virtual 1 Serviços de informação 1 Sistemas de Bibliotecas 1 This work presents a proposal of a virtual reference service for university libraries at Universidade Federal Fluminense. It presents a study involving both presential and virtual reference services. It analyzes the evolution of the Internet and tools created by Web 2.0 and its potential to assist the virtual reference service. It analyzes the current conception of librarians at UFF in relation to the reference service and it also tries to identify the amount of librarians and the existence of equipment dedicated to the reference service in the university libraries at UFF, as well as the services and social media offered by these libraries. It highlights the importance of creating a virtual service policy. It discusses essential criteria for the use of virtual reference service. It performs a brief overview of UFF’s history and its libraries. Finally, it suggests an explicit and positive policy for university libraries at UFF based on written proposals of international organizations and authors with focus on the theme 1 Universidade Federal Fluminense 1 University libraries 1 Ver todos ... menos ...