Universidade Estadual Paulista (UNESP) 1 Universidade Federal Fluminense (UFF) 1 Universidade Federal de Sergipe (UFS) 1

Repositório Institucional da UFS 1 Repositório Institucional da UNESP 1 Repositório Institucional da Universidade Federal Fluminense (RIUFF) 1

Pós-Graduação em Ciência da Informação 1

Leal, Larissa Valeska do Nascimento 1 Nakano, Natália [UNESP] 1 Silva, Fernanda Daniel da 1

Nunes, Martha Suzana Cabral 1

Dissertação 3

Português 3

Biblioteca universitária 2 Serviço de referência virtual 2 Biblioteca Central da UFS (BICEN) 1 Bibliotecas universitárias 1 Collaborative web 1 Design da informação 1 Mais ... Explicit policies 1 Information Services 1 Information and tecnology 1 Information design 1 Informação e tecnologia 1 Library Systems 1 Media 1 Mediação da informação 1 Mídias 1 Políticas explícitas 1 Serviço de Referência Virtual 1 Serviço de referência 1 Serviços de informação 1 Sistemas de Bibliotecas 1 This work presents a proposal of a virtual reference service for university libraries at Universidade Federal Fluminense. It presents a study involving both presential and virtual reference services. It analyzes the evolution of the Internet and tools created by Web 2.0 and its potential to assist the virtual reference service. It analyzes the current conception of librarians at UFF in relation to the reference service and it also tries to identify the amount of librarians and the existence of equipment dedicated to the reference service in the university libraries at UFF, as well as the services and social media offered by these libraries. It highlights the importance of creating a virtual service policy. It discusses essential criteria for the use of virtual reference service. It performs a brief overview of UFF’s history and its libraries. Finally, it suggests an explicit and positive policy for university libraries at UFF based on written proposals of international organizations and authors with focus on the theme 1 Universidade Federal Fluminense 1 University libraries 1 Virtual reference service 1 Web volaborativa 1 Ver todos ... menos ...

Design thinking 1 Mediation of information 1 University library 1

CIENCIA DA INFORMACAO 1