Hospitalidade nos guias de viagem: produção científica de artigos de periódicos em língua inglesa (1996-2015)

• Ano de defesa: 2016
• Autor(a) principal: FERNANDES, Ana Paula de Camargo
• Orientador(a): Rejowski, Mirian
• Tipo de documento: Dissertação
• Tipo de acesso: Acesso aberto
• Idioma: por
• Instituição de defesa: Universidade Anhembi Morumbi
• Programa de Pós-Graduação: Programa de Pós-Graduação Mestrado em Hospitalidade
• Departamento: Universidade Anhembi Morumbi::Diretoria de Pesquisa e Pós-graduação Stricto Sensu
• País: Brasil
• Palavras-chave em Português: Turismo; Turismo - Guia; Hospitalidade
• Área do conhecimento CNPq: CIENCIAS SOCIAIS APLICADAS
• Link de acesso: http://sitios.anhembi.br/tedesimplificado/handle/TEDE/1639

Travel guides are a tool for those who want to explore new destinations; they contain necessary information for the tourist or traveler, bring more freedom and promote the encounter with the other. This exploratory-descriptive documentary research aimed to investigate the scientific literature on travel guides in English, in order to identify its interfaces with hospitality. It situated the role and importance of travel guides based on theoretical foundations on theoretical aspects of studies in hospitality, their relations with tourism and aspects of tourist communication. Scopus database queries were performed by inserting the term "guidebook", and resulted in a set of 54 scientific articles, which extracts of its editorial and content aspects were recorded and later processed through content analysis. This scientific production was characterized based on its editorial aspects, noting its peak in 2012 and 2013, and its concentration in journals published in the United Kingdom, especially the “Annals of Tourism Research”. Themes and subthemes were identified from the titles, abstracts and keywords of the articles, they were initially grouped into thematics and later into three categories: tourist communication, tourism demand and tourism offer. The most prominent category, tourist communication, brought together 26 articles, and focused on the travel guide as a mean of tourist communication that takes over the role of host, mediating and assisting tourists in the preparation or during their trip. The other two categories indicated a relation of travel guides with the demand, that is, the invitee or guest (tourist or traveler), and with the offer, that is, the place of hospitality (destination or attraction). The present work reflected on the interdependence of the given categories in their interfaces with hospitality in the study of travel guides, and its contribution to a new theoretical configuration of the tourism field.