Produtividade às custas de assédio moral: a indústria bancária sob a ótica dos trabalhadores do setor
Ano de defesa: | 2012 |
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Autor(a) principal: | |
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Banca de defesa: | |
Tipo de documento: | Dissertação |
Tipo de acesso: | Acesso aberto |
Idioma: | por |
Instituição de defesa: |
Não Informado pela instituição
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Programa de Pós-Graduação: |
Não Informado pela instituição
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Departamento: |
Não Informado pela instituição
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País: |
Não Informado pela instituição
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Palavras-chave em Português: | |
Palavras-chave em Inglês: | |
Link de acesso: | http://hdl.handle.net/10438/10391 |
Resumo: | This research evaluated the moral harassment phenomenon at the Bank Credit SA considering how this practice is revealed in the work environment, their physical and psychological effects and, finally, the psychosocial impact of moral harassment in the organizational environment of the company; adding that the nomenclature given to this bank is fictitious since we did not obtain formal authorization of the institution identified as the object of the research study. The conclusions are based on a qualitative ethnographic research through semi-structured interviews, with reports of ten (10) respondents, employees of the Bank Credit SA, about the moral harassment phenomenon. As a way of validating the obtained data it was applied a virtual ethnographic research from a quantitative of 103 (one hundred and three) respondents, all employees of the institution, through the survey. Finally, an interview was conducted with the President of the BancaRio - Sindicato dos Bancários do Rio de Janeiro, social actor able to describe the moral harassment phenomenon in the banking sector holistically, filing so the analyzes regarding the profile of the Bank Credit SA, especially those similar or divergent from common sense. The topics of the discussion are circumscribed from years 80-90 when it gives the stabilization of the Brazilian economy through the implementation of the Real Plan, in the FHC government. In this context, the banking sector went through a restructuring process, marked by privatization and the adoption of new ways of management that resulted in conflicts in the workplace. These changes led to a breakdown in the processes of banking, reconfiguring the sector, settling in a crystallized way thus acknowledging moral harassment as a commonplace and institutionalized practice. This research concludes that, against this scenario moral harassment proved a commonplace phenomenon that was incorporated into the organizational culture of this company as a means of punishment for employees who do not meet the established goals. The organizational climate of Bank Credit SA is tense and propitious to moral harassment; this phenomenon reduces the productive capacity of the employee, leading to increased costs unproductive and inefficient for the bank itself. Moral harassment in relations between the employees of the Bank Credit SA reveals more commonly vertically downward and its practice is strongly perceived by employees of the institution. |
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Khouri, Giscar Elias ElEscolas::EBAPECarmo, Maria Scarlet Fátima doSilva, Alessandro Soares daIrigaray, Hélio Arthur2013-01-16T13:06:57Z2013-01-16T13:06:57Z2012-12-21KHOURI, Giscar Elias El. Produtividade às custas de assédio moral: a indústria bancária sob a ótica dos trabalhadores do setor. Dissertação (Mestrado em Gestão Empresarial) - FGV - Fundação Getúlio Vargas, Rio de Janeiro, 2012.http://hdl.handle.net/10438/10391This research evaluated the moral harassment phenomenon at the Bank Credit SA considering how this practice is revealed in the work environment, their physical and psychological effects and, finally, the psychosocial impact of moral harassment in the organizational environment of the company; adding that the nomenclature given to this bank is fictitious since we did not obtain formal authorization of the institution identified as the object of the research study. The conclusions are based on a qualitative ethnographic research through semi-structured interviews, with reports of ten (10) respondents, employees of the Bank Credit SA, about the moral harassment phenomenon. As a way of validating the obtained data it was applied a virtual ethnographic research from a quantitative of 103 (one hundred and three) respondents, all employees of the institution, through the survey. Finally, an interview was conducted with the President of the BancaRio - Sindicato dos Bancários do Rio de Janeiro, social actor able to describe the moral harassment phenomenon in the banking sector holistically, filing so the analyzes regarding the profile of the Bank Credit SA, especially those similar or divergent from common sense. The topics of the discussion are circumscribed from years 80-90 when it gives the stabilization of the Brazilian economy through the implementation of the Real Plan, in the FHC government. In this context, the banking sector went through a restructuring process, marked by privatization and the adoption of new ways of management that resulted in conflicts in the workplace. These changes led to a breakdown in the processes of banking, reconfiguring the sector, settling in a crystallized way thus acknowledging moral harassment as a commonplace and institutionalized practice. This research concludes that, against this scenario moral harassment proved a commonplace phenomenon that was incorporated into the organizational culture of this company as a means of punishment for employees who do not meet the established goals. The organizational climate of Bank Credit SA is tense and propitious to moral harassment; this phenomenon reduces the productive capacity of the employee, leading to increased costs unproductive and inefficient for the bank itself. Moral harassment in relations between the employees of the Bank Credit SA reveals more commonly vertically downward and its practice is strongly perceived by employees of the institution.Esta pesquisa avaliou o fenômeno assédio moral no Banco Credit S.A., considerando de que maneira esta prática se revela no ambiente de trabalho, seus efeitos físicos e psicológicos e, por fim, a repercussão psicossocial do assédio moral no ambiente organizacional dessa empresa; acrescentando que a nomenclatura dada a este Banco é fictícia, uma vez que não obtivemos autorização formal desta instituição apontada como objeto de estudo da pesquisa. As conclusões são baseadas numa pesquisa etnográfica qualitativa através de entrevistas semi-estruturadas, com relatos de 10 (dez) respondentes, empregados do Banco Credit S.A., acerca do fenômeno assédio moral. Como forma de validação dos dados captados foi aplicada uma pesquisa etnográfica virtual, de cunho quantitativo a 103 (cento e três) respondentes, todos empregados dessa instituição, através do survey. Por fim, foi realizada uma entrevista com o Presidente do BancáRio - Sindicato dos Bancários do Rio de Janeiro, ator social apto a descrever o fenômeno assédio moral no setor bancário holisticamente, ajuizando assim, as análises relativas ao perfil do Banco Credit S.A., sobretudo àquelas semelhantes ou divergentes do senso comum. Os tópicos da discussão estão circunscritos a partir dos anos 80-90 quando se dá a estabilização da economia brasileira, através da implantação do plano real, no governo FHC. Nesse contexto, o setor bancário passou por um processo de reestruturação produtiva, marcado pelas privatizações e a adoção de novas formas de gestão que resultaram em conflitos no ambiente de trabalho. Essas modificações levaram a uma ruptura nos processos das transaçoes bancárias, reconfigurando o setor, se estabelendo de forma cristalizada admitindo assim, o assédio moral como uma pratica corriqueira e institucionalizada. Esta pesquisa conclui que, diante deste cenário o assédio moral revelou-se um fenômeno corriqueiro que foi incorporado à cultura organizacional desta empresa como mecanismo de punição aos empregados que não atingem as metas estabelecidas. O clima organizacional do Banco Credit S.A. é tenso e propício as práticas de assédio moral; que esse fenômeno reduz a capacidade produtiva do empregado, induzindo ao aumento de custos com improdutividade e baixa eficiência para o próprio banco. O assédio moral, nas relações entre os empregados do banco Credit S.A. se revela mais comumente de forma vertical descendente, sua prática é fortemente percebida pelos empregados desta instituição.porMoral harassmentProductive restructuringPrivatizationBanking sectorAssédio moralReestruturação produtivaPrivatizaçõesSetor bancárioAdministração de empresasAssédio - Aspectos morais e éticosBullying no ambiente de trabalhoClima organizacionalProdutividade às custas de assédio moral: a indústria bancária sob a ótica dos trabalhadores do setorinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisreponame:Repositório Institucional do FGV (FGV Repositório Digital)instname:Fundação Getulio Vargas (FGV)instacron:FGVinfo:eu-repo/semantics/openAccessORIGINALDISSERTAÇÃO GISCAR ELIAS EL KHOURI.pdfDISSERTAÇÃO GISCAR ELIAS EL KHOURI.pdfDissertação 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InstitucionalPRI |
dc.title.por.fl_str_mv |
Produtividade às custas de assédio moral: a indústria bancária sob a ótica dos trabalhadores do setor |
title |
Produtividade às custas de assédio moral: a indústria bancária sob a ótica dos trabalhadores do setor |
spellingShingle |
Produtividade às custas de assédio moral: a indústria bancária sob a ótica dos trabalhadores do setor Khouri, Giscar Elias El Moral harassment Productive restructuring Privatization Banking sector Assédio moral Reestruturação produtiva Privatizações Setor bancário Administração de empresas Assédio - Aspectos morais e éticos Bullying no ambiente de trabalho Clima organizacional |
title_short |
Produtividade às custas de assédio moral: a indústria bancária sob a ótica dos trabalhadores do setor |
title_full |
Produtividade às custas de assédio moral: a indústria bancária sob a ótica dos trabalhadores do setor |
title_fullStr |
Produtividade às custas de assédio moral: a indústria bancária sob a ótica dos trabalhadores do setor |
title_full_unstemmed |
Produtividade às custas de assédio moral: a indústria bancária sob a ótica dos trabalhadores do setor |
title_sort |
Produtividade às custas de assédio moral: a indústria bancária sob a ótica dos trabalhadores do setor |
author |
Khouri, Giscar Elias El |
author_facet |
Khouri, Giscar Elias El |
author_role |
author |
dc.contributor.unidadefgv.por.fl_str_mv |
Escolas::EBAPE |
dc.contributor.member.none.fl_str_mv |
Carmo, Maria Scarlet Fátima do Silva, Alessandro Soares da |
dc.contributor.author.fl_str_mv |
Khouri, Giscar Elias El |
dc.contributor.advisor1.fl_str_mv |
Irigaray, Hélio Arthur |
contributor_str_mv |
Irigaray, Hélio Arthur |
dc.subject.eng.fl_str_mv |
Moral harassment Productive restructuring Privatization Banking sector |
topic |
Moral harassment Productive restructuring Privatization Banking sector Assédio moral Reestruturação produtiva Privatizações Setor bancário Administração de empresas Assédio - Aspectos morais e éticos Bullying no ambiente de trabalho Clima organizacional |
dc.subject.por.fl_str_mv |
Assédio moral Reestruturação produtiva Privatizações Setor bancário |
dc.subject.area.por.fl_str_mv |
Administração de empresas |
dc.subject.bibliodata.por.fl_str_mv |
Assédio - Aspectos morais e éticos Bullying no ambiente de trabalho Clima organizacional |
description |
This research evaluated the moral harassment phenomenon at the Bank Credit SA considering how this practice is revealed in the work environment, their physical and psychological effects and, finally, the psychosocial impact of moral harassment in the organizational environment of the company; adding that the nomenclature given to this bank is fictitious since we did not obtain formal authorization of the institution identified as the object of the research study. The conclusions are based on a qualitative ethnographic research through semi-structured interviews, with reports of ten (10) respondents, employees of the Bank Credit SA, about the moral harassment phenomenon. As a way of validating the obtained data it was applied a virtual ethnographic research from a quantitative of 103 (one hundred and three) respondents, all employees of the institution, through the survey. Finally, an interview was conducted with the President of the BancaRio - Sindicato dos Bancários do Rio de Janeiro, social actor able to describe the moral harassment phenomenon in the banking sector holistically, filing so the analyzes regarding the profile of the Bank Credit SA, especially those similar or divergent from common sense. The topics of the discussion are circumscribed from years 80-90 when it gives the stabilization of the Brazilian economy through the implementation of the Real Plan, in the FHC government. In this context, the banking sector went through a restructuring process, marked by privatization and the adoption of new ways of management that resulted in conflicts in the workplace. These changes led to a breakdown in the processes of banking, reconfiguring the sector, settling in a crystallized way thus acknowledging moral harassment as a commonplace and institutionalized practice. This research concludes that, against this scenario moral harassment proved a commonplace phenomenon that was incorporated into the organizational culture of this company as a means of punishment for employees who do not meet the established goals. The organizational climate of Bank Credit SA is tense and propitious to moral harassment; this phenomenon reduces the productive capacity of the employee, leading to increased costs unproductive and inefficient for the bank itself. Moral harassment in relations between the employees of the Bank Credit SA reveals more commonly vertically downward and its practice is strongly perceived by employees of the institution. |
publishDate |
2012 |
dc.date.issued.fl_str_mv |
2012-12-21 |
dc.date.accessioned.fl_str_mv |
2013-01-16T13:06:57Z |
dc.date.available.fl_str_mv |
2013-01-16T13:06:57Z |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/masterThesis |
format |
masterThesis |
status_str |
publishedVersion |
dc.identifier.citation.fl_str_mv |
KHOURI, Giscar Elias El. Produtividade às custas de assédio moral: a indústria bancária sob a ótica dos trabalhadores do setor. Dissertação (Mestrado em Gestão Empresarial) - FGV - Fundação Getúlio Vargas, Rio de Janeiro, 2012. |
dc.identifier.uri.fl_str_mv |
http://hdl.handle.net/10438/10391 |
identifier_str_mv |
KHOURI, Giscar Elias El. Produtividade às custas de assédio moral: a indústria bancária sob a ótica dos trabalhadores do setor. Dissertação (Mestrado em Gestão Empresarial) - FGV - Fundação Getúlio Vargas, Rio de Janeiro, 2012. |
url |
http://hdl.handle.net/10438/10391 |
dc.language.iso.fl_str_mv |
por |
language |
por |
dc.rights.driver.fl_str_mv |
info:eu-repo/semantics/openAccess |
eu_rights_str_mv |
openAccess |
dc.source.none.fl_str_mv |
reponame:Repositório Institucional do FGV (FGV Repositório Digital) instname:Fundação Getulio Vargas (FGV) instacron:FGV |
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Fundação Getulio Vargas (FGV) |
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FGV |
institution |
FGV |
reponame_str |
Repositório Institucional do FGV (FGV Repositório Digital) |
collection |
Repositório Institucional do FGV (FGV Repositório Digital) |
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http://bibliotecadigital.fgv.br:80/dspace/bitstream/10438/10391/1/DISSERTA%c3%87%c3%83O%20GISCAR%20ELIAS%20EL%20KHOURI.pdf http://bibliotecadigital.fgv.br:80/dspace/bitstream/10438/10391/2/license.txt http://bibliotecadigital.fgv.br:80/dspace/bitstream/10438/10391/3/DISSERTA%c3%87%c3%83O%20GISCAR%20ELIAS%20EL%20KHOURI.pdf.txt http://bibliotecadigital.fgv.br:80/dspace/bitstream/10438/10391/4/DISSERTA%c3%87%c3%83O%20GISCAR%20ELIAS%20EL%20KHOURI.pdf.jpg |
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