Teletrabalho no serviço público: o caso da Secretaria de Estado de Saúde de Minas Gerais

• Ano de defesa: 2023
• Autor(a) principal: Campos, Vanessa
• Orientador(a): Nascimento, Luís Felipe Zilli do
• Banca de defesa: Nascimento, Luís Felipe Zilli do, Cruz, Marcus Vinícius Gonçalves da, Souza, Rosânia Rodrigues de, Viana, Raquel de Mattos
• Tipo de documento: Dissertação
• Tipo de acesso: Acesso aberto
• Idioma: por
• Instituição de defesa: Fundação João Pinheiro
• Programa de Pós-Graduação: Programa de Mestrado em Administração Pública
• Departamento: Escola de Governo Professor Paulo Neves de Carvalho
• País: Brasil
• Palavras-chave em Português: Teletrabalho; Serviço Público; Minas Gerais; Secretaria de Estado da Saúde (SES); Mudança Organizacional; Produtividade do Trabalho
• Área do conhecimento CNPq: ADMINISTRACAO PUBLICA::ADMINISTRACAO DE PESSOAL
• Link de acesso: http://repositorio.fjp.mg.gov.br/handle/tede/606

The COVID-19 pandemic scenario deeply impacted the world of work. At first, to avoid the spread of the disease and curb the sanitary crisis, many professionals had to be placed in remote work modalities. Such arrangements, however, were functional in various sectors of the economy, being definitely adopted even after the end of the most acute period of the pandemic, when social and professional activities began to resume their normality. In a context that, in practical terms, is already beginning to configure itself as "post-standard”, it is necessary to better understand the legacies that the crisis has left to the world of work and its new configurations. Seeking to contribute to this discussion, the present study proposed to conduct a case study on the professional universe of the Minas Gerais State Secretariat of Health (SES/MG), a unit that adopted emergency teleworking during the pandemic, but maintained this arrangement for many of its servers after the normalization of their activities. From a series of semi-structured interviews conducted with folder professionals, it was analyzed how the definitive introduction of teleworking modified work routines and organizational logic, as well as the methods of controlling the activities and the management of teams of SES/ MG. In addition, it was sought to understand how remote work also affected interpersonal relationships in the workplace and in the personal sphere of the servers. In general, the study identified a series of impacts that the adoption of remote work has designed on management processes and daily professional activities. Among the main effects can be listed the flexibility of the logic and mechanisms of work control of the servers (weakened part of the premise of bodies control and their movements, increasing the focus on deliveries and goals); As well as the most accurate mapping of the Secretariat's work and production flows, based on the new monitoring and evaluation instruments implemented not only by the state executive, but also by the unit itself. Among the servers, on the other hand, there is a strong perception of increased workload, as well as intensifying control over their activities, despite the apparent work flexibility brought by the remote model.