Ado????o de inova????o organizacional: o caso do balanced scorecard (BSC) em empresas no Brasil
Ano de defesa: | 2013 |
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Autor(a) principal: | |
Orientador(a): | |
Banca de defesa: | , , , |
Tipo de documento: | Tese |
Tipo de acesso: | Acesso aberto |
Idioma: | por |
Instituição de defesa: |
Universidade Nove de Julho
|
Programa de Pós-Graduação: |
Programa de P??s-Gradua????o em Administra????o
|
Departamento: |
Administra????o
|
País: |
BR
|
Palavras-chave em Português: | |
Palavras-chave em Inglês: | |
Área do conhecimento CNPq: | |
Link de acesso: | http://bibliotecatede.uninove.br/tede/handle/tede/741 |
Resumo: | The general objective of this work is to understand the process of adoption of an organizational innovation , in this case (BSC), in three of major Brazillian companies using the theory of diffusion of innovation (TDI). In order to answer the questions proposed in the study a qualitative research approach is used, to permit to explore in detailed form the experiences of the participants, in the adoption process of innovation much like the effects of BSC on organization. The strategy used was the study of multiple cases incorporated in three major Brazillian organizations. The data was collected mainly through in-depth semi-structured interviews with the main parties involved in the decision process of adoption, implementation and the main users of BSC. The data obtained in the interviews and documents from the companies were analyzed through the analysis technique contained in Bardim (2003) and inter-case and intra-case analysis suggested by Miles and Huberman (1994). The results of the study show that the companies adopted BSC as a mechanism to obtain efficiency through the use of performance evaluation implementation and communication and strategic management. The decision for BSC was made by the senior management who had an effective involvement and provided all the support necessary so that the same can become part of the company routine. Managers at all levels of the organization participated in the adoption process. It concludes that the attributes relative advantage, ease of use and compatibility were indentified as the main influencers in the adoption of BSC, in relation to internal factors three were identified as influencers: type of communication channels used, the type of decision, the role played by agents of change at different levels of organization being the last main internal factor that contributed to the adoption of BSC. In this way the factors which influenced the decision of the adoption of BSC in organizations can be explained by the theory of diffusion of innovation. |
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Kniess, Cl??udia Terezinhahttp://lattes.cnpq.br/8233265633962510Vieira, Saulo Fabiano Am??ncioCPF:17543245841http://lattes.cnpq.br/5527654035542164Spers, Eduardo Eug??niohttp://lattes.cnpq.br/7800954800978254Maccari, Emerson Ant??nioCPF:76781470906http://lattes.cnpq.br/1320281388219996Cirani, Claudia Brito Silvahttp://lattes.cnpq.br/5246504721140328CPF:00436727950http://lattes.cnpq.br/6678706191564914Lopes, Ant??nio Carlos Vaz2015-04-08T15:35:19Z2014-09-262013-12-19LOPES, Ant??nio Carlos Vaz. Adoption of organization innovation: The Case of the BSC in three Brazilian companies. 2013. 285 f. Tese (Doutorado em Administra????o) - Universidade Nove de Julho, S??o Paulo, 2013.http://bibliotecatede.uninove.br/tede/handle/tede/741The general objective of this work is to understand the process of adoption of an organizational innovation , in this case (BSC), in three of major Brazillian companies using the theory of diffusion of innovation (TDI). In order to answer the questions proposed in the study a qualitative research approach is used, to permit to explore in detailed form the experiences of the participants, in the adoption process of innovation much like the effects of BSC on organization. The strategy used was the study of multiple cases incorporated in three major Brazillian organizations. The data was collected mainly through in-depth semi-structured interviews with the main parties involved in the decision process of adoption, implementation and the main users of BSC. The data obtained in the interviews and documents from the companies were analyzed through the analysis technique contained in Bardim (2003) and inter-case and intra-case analysis suggested by Miles and Huberman (1994). The results of the study show that the companies adopted BSC as a mechanism to obtain efficiency through the use of performance evaluation implementation and communication and strategic management. The decision for BSC was made by the senior management who had an effective involvement and provided all the support necessary so that the same can become part of the company routine. Managers at all levels of the organization participated in the adoption process. It concludes that the attributes relative advantage, ease of use and compatibility were indentified as the main influencers in the adoption of BSC, in relation to internal factors three were identified as influencers: type of communication channels used, the type of decision, the role played by agents of change at different levels of organization being the last main internal factor that contributed to the adoption of BSC. In this way the factors which influenced the decision of the adoption of BSC in organizations can be explained by the theory of diffusion of innovation.Este trabalho tem por objetivo analisar como ocorreu o processo de ado????o de uma inova????o do tipo organizacional, no caso o Balanced Scorecard (BSC) em tr??s grandes empresas brasileiras usando a teoria da difus??o de inova????o (TDI). Para responder ?? quest??o proposta no estudo foi utilizada a abordagem de pesquisa qualitativa, por permitir explorar as experi??ncias dos participantes de forma aprofundada, no processo de ado????o da inova????o bem como os efeitos do BSC na organiza????o. Foi utilizada a estrat??gia de estudo de casos m??ltiplos incorporados em tr??s grandes organiza????es brasileiras. Os dados foram coletados principalmente por meio de entrevistas semiestruturadas em profundidade com os principais usu??rios do BSC bem como os principais envolvidos no processo de decis??o da ado????o e implementa????o desta inova????o. Os dados obtidos pelas entrevistas e pelos documentos das empresas foram analisados por meio da t??cnica de an??lise de conte??do de Bardin (2003) e an??lise inter-caso e intra-caso sugeridos por Miles e Huberman (1994). Os resultados da pesquisa mostraram que a ado????o do BSC nas empresas foram motivadas principalmente pela busca de efici??ncia em rela????o a avalia????o de desempenho, tradu????o, comunica????o, implementa????o e gest??o da estrat??gia. Nos casos estudados, a decis??o pelo BSC foi tomada pela alta administra????o que teve um envolvimento efetivo e concederam todo o apoio necess??rio para que o mesmo fizesse parte da rotina da empresa. As organiza????es utilizaram a abordagem participativa envolvendo gerentes de todos os n??veis da organiza????o que atuaram como agentes promotores de mudan??a. Conclui-se que os atributos de vantagem relativa, facilidade de uso e compatibilidade foram identificados como os principais influenciadores de ado????o do BSC, j?? em rela????o aos fatores internos, tr??s foram identificados como mais importantes: tipo de canais de comunica????o utilizados, tipo de decis??o, papel desempenhado pelos agentes de mudan??a de diferentes n??veis da organiza????o, sendo este ??ltimo, o principal entre eles. Assim, teoria de difus??o de inova????o pode ser utilizado para auxiliar no processo de decis??o do BSC.Made available in DSpace on 2015-04-08T15:35:19Z (GMT). No. of bitstreams: 1 Antonio Carlos Vaz Lopes.pdf: 2906411 bytes, checksum: ccc57a4a72c81cf058d76fb5d953d105 (MD5) Previous issue date: 2013-12-19application/pdfporUniversidade Nove de JulhoPrograma de P??s-Gradua????o em Administra????oUninoveBRAdministra????oado????o de inova????obalanced scorecardinova????o organizacionalteoria de difus??o de inova????oinnovation adoptionorganizational innovationinnovation diffusion theoryCIENCIAS SOCIAIS APLICADAS::ADMINISTRACAOAdo????o de inova????o organizacional: o caso do balanced scorecard (BSC) em empresas no BrasilAdoption of organization innovation: The Case of the BSC in three Brazilian companiesinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/doctoralThesis8024035432632778221600info:eu-repo/semantics/openAccessreponame:Biblioteca Digital de Teses e Dissertações da Uninoveinstname:Universidade Nove de Julho (UNINOVE)instacron:UNINOVEORIGINALAntonio Carlos Vaz Lopes.pdfapplication/pdf2906411http://localhost:8080/tede/bitstream/tede/741/1/Antonio+Carlos+Vaz+Lopes.pdfccc57a4a72c81cf058d76fb5d953d105MD51tede/7412017-09-14 16:43:25.015oai:localhost:tede/741Biblioteca Digital de Teses e Dissertaçõeshttp://bibliotecatede.uninove.br/PRIhttp://bibliotecatede.uninove.br/oai/requestbibliotecatede@uninove.br||bibliotecatede@uninove.bropendoar:2017-09-14T19:43:25Biblioteca Digital de Teses e Dissertações da Uninove - Universidade Nove de Julho (UNINOVE)false |
dc.title.por.fl_str_mv |
Ado????o de inova????o organizacional: o caso do balanced scorecard (BSC) em empresas no Brasil |
dc.title.alternative.eng.fl_str_mv |
Adoption of organization innovation: The Case of the BSC in three Brazilian companies |
title |
Ado????o de inova????o organizacional: o caso do balanced scorecard (BSC) em empresas no Brasil |
spellingShingle |
Ado????o de inova????o organizacional: o caso do balanced scorecard (BSC) em empresas no Brasil Lopes, Ant??nio Carlos Vaz ado????o de inova????o balanced scorecard inova????o organizacional teoria de difus??o de inova????o innovation adoption organizational innovation innovation diffusion theory CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO |
title_short |
Ado????o de inova????o organizacional: o caso do balanced scorecard (BSC) em empresas no Brasil |
title_full |
Ado????o de inova????o organizacional: o caso do balanced scorecard (BSC) em empresas no Brasil |
title_fullStr |
Ado????o de inova????o organizacional: o caso do balanced scorecard (BSC) em empresas no Brasil |
title_full_unstemmed |
Ado????o de inova????o organizacional: o caso do balanced scorecard (BSC) em empresas no Brasil |
title_sort |
Ado????o de inova????o organizacional: o caso do balanced scorecard (BSC) em empresas no Brasil |
author |
Lopes, Ant??nio Carlos Vaz |
author_facet |
Lopes, Ant??nio Carlos Vaz |
author_role |
author |
dc.contributor.advisor1.fl_str_mv |
Kniess, Cl??udia Terezinha |
dc.contributor.advisor1Lattes.fl_str_mv |
http://lattes.cnpq.br/8233265633962510 |
dc.contributor.referee1.fl_str_mv |
Vieira, Saulo Fabiano Am??ncio |
dc.contributor.referee1ID.fl_str_mv |
CPF:17543245841 |
dc.contributor.referee1Lattes.fl_str_mv |
http://lattes.cnpq.br/5527654035542164 |
dc.contributor.referee2.fl_str_mv |
Spers, Eduardo Eug??nio |
dc.contributor.referee2Lattes.fl_str_mv |
http://lattes.cnpq.br/7800954800978254 |
dc.contributor.referee3.fl_str_mv |
Maccari, Emerson Ant??nio |
dc.contributor.referee3ID.fl_str_mv |
CPF:76781470906 |
dc.contributor.referee3Lattes.fl_str_mv |
http://lattes.cnpq.br/1320281388219996 |
dc.contributor.referee4.fl_str_mv |
Cirani, Claudia Brito Silva |
dc.contributor.referee4Lattes.fl_str_mv |
http://lattes.cnpq.br/5246504721140328 |
dc.contributor.authorID.fl_str_mv |
CPF:00436727950 |
dc.contributor.authorLattes.fl_str_mv |
http://lattes.cnpq.br/6678706191564914 |
dc.contributor.author.fl_str_mv |
Lopes, Ant??nio Carlos Vaz |
contributor_str_mv |
Kniess, Cl??udia Terezinha Vieira, Saulo Fabiano Am??ncio Spers, Eduardo Eug??nio Maccari, Emerson Ant??nio Cirani, Claudia Brito Silva |
dc.subject.por.fl_str_mv |
ado????o de inova????o balanced scorecard inova????o organizacional teoria de difus??o de inova????o |
topic |
ado????o de inova????o balanced scorecard inova????o organizacional teoria de difus??o de inova????o innovation adoption organizational innovation innovation diffusion theory CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO |
dc.subject.eng.fl_str_mv |
innovation adoption organizational innovation innovation diffusion theory |
dc.subject.cnpq.fl_str_mv |
CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO |
description |
The general objective of this work is to understand the process of adoption of an organizational innovation , in this case (BSC), in three of major Brazillian companies using the theory of diffusion of innovation (TDI). In order to answer the questions proposed in the study a qualitative research approach is used, to permit to explore in detailed form the experiences of the participants, in the adoption process of innovation much like the effects of BSC on organization. The strategy used was the study of multiple cases incorporated in three major Brazillian organizations. The data was collected mainly through in-depth semi-structured interviews with the main parties involved in the decision process of adoption, implementation and the main users of BSC. The data obtained in the interviews and documents from the companies were analyzed through the analysis technique contained in Bardim (2003) and inter-case and intra-case analysis suggested by Miles and Huberman (1994). The results of the study show that the companies adopted BSC as a mechanism to obtain efficiency through the use of performance evaluation implementation and communication and strategic management. The decision for BSC was made by the senior management who had an effective involvement and provided all the support necessary so that the same can become part of the company routine. Managers at all levels of the organization participated in the adoption process. It concludes that the attributes relative advantage, ease of use and compatibility were indentified as the main influencers in the adoption of BSC, in relation to internal factors three were identified as influencers: type of communication channels used, the type of decision, the role played by agents of change at different levels of organization being the last main internal factor that contributed to the adoption of BSC. In this way the factors which influenced the decision of the adoption of BSC in organizations can be explained by the theory of diffusion of innovation. |
publishDate |
2013 |
dc.date.issued.fl_str_mv |
2013-12-19 |
dc.date.available.fl_str_mv |
2014-09-26 |
dc.date.accessioned.fl_str_mv |
2015-04-08T15:35:19Z |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/doctoralThesis |
format |
doctoralThesis |
status_str |
publishedVersion |
dc.identifier.citation.fl_str_mv |
LOPES, Ant??nio Carlos Vaz. Adoption of organization innovation: The Case of the BSC in three Brazilian companies. 2013. 285 f. Tese (Doutorado em Administra????o) - Universidade Nove de Julho, S??o Paulo, 2013. |
dc.identifier.uri.fl_str_mv |
http://bibliotecatede.uninove.br/tede/handle/tede/741 |
identifier_str_mv |
LOPES, Ant??nio Carlos Vaz. Adoption of organization innovation: The Case of the BSC in three Brazilian companies. 2013. 285 f. Tese (Doutorado em Administra????o) - Universidade Nove de Julho, S??o Paulo, 2013. |
url |
http://bibliotecatede.uninove.br/tede/handle/tede/741 |
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por |
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por |
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600 |
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info:eu-repo/semantics/openAccess |
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openAccess |
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Universidade Nove de Julho |
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Programa de P??s-Gradua????o em Administra????o |
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Uninove |
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Administra????o |
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Universidade Nove de Julho |
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