Gestão de recursos e logística em home care: a operacionalização dos insumos sob a ótica de gestores de empresas privadas do ramo
Ano de defesa: | 2021 |
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Autor(a) principal: | |
Orientador(a): | |
Banca de defesa: | , , , , |
Tipo de documento: | Dissertação |
Tipo de acesso: | Acesso aberto |
Idioma: | por |
Instituição de defesa: |
Universidade Nove de Julho
|
Programa de Pós-Graduação: |
Programa de Mestrado Profissional em Administração - Gestão em Sistemas de Saúde
|
Departamento: |
Administração
|
País: |
Brasil
|
Palavras-chave em Português: | |
Palavras-chave em Inglês: | |
Área do conhecimento CNPq: | |
Link de acesso: | http://bibliotecatede.uninove.br/handle/tede/2459 |
Resumo: | INTRODUCTION: Home care is a company like a hospital. When talking about material resources and inputs, it should be clarified that logistical control is imperative for ordering the flow and functioning of the company. OBJECTIVE: To analyze and understand the organization of resource management and reverse logistics in private home care companies from the perspective of industry managers. METHODOLOGY: Exploratory, descriptive, cross-sectional study with a qualitative approach, conducted with 17 managers of private home care companies in the city of Sao Paulo aiming to analyze the perception regarding the management of inputs and reverse logistics in home care. RESULTS: 47% of the interviewees partially agreed that the nurse is responsible for managing the inputs; 41% partially agreed that the lack of inputs at the residence is due to failures in the warehouse; 88% fully agreed that the lack of description and quantity of material interferes with the exit of the stock; 59% fully agreed with the just in time strategy to optimize logistics processes; 59% strongly disagreed that strict financial control does not interfere with direct assistance; 71% partially agreed that the lack of material in the residence is only noticed by the assistance professional at the place; 47% partially agreed on the periodic performance of reverse logistics in homes; 41% fully agreed with the concentration of customers from the same operator, favoring the standardization of inputs; 41% fully agreed with the changes in the work processes before the evaluation of the clients; 65% fully agreed with the change in logistics processes under the operators' assessment; 35% fully agreed and 35% strongly disagreed that the company has periodic discussions about waste management; 59% fully agreed that it is part of the managers 'routine to identify deficiencies in the employees' continuing education; 59% fully agreed that systematic managerial discussions on logistics occur in times of SARS-CoV-2 pandemic; 41% of the participants have less than five years of experience in home care management and 64.7% of the managers answered that they do not have specialization in the area of supply management, logistics or similar areas. CONCLUSION: It was possible to observe that managers adopt similar patterns in the logistical processes of inputs and materials, regardless, even, of the time of experience or specialized training in the area of supply management, logistics or the like. |
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Novaretti, Marcia Cristina ZagoNovaretti, Marcia Cristina ZagoRached, Chennyfer Dobbins AbiGodinho, Lara Jansiski MottaLisboa, Teresinha CovasRibeiro, Ana Freitashttp://lattes.cnpq.br/1572756048552528Fogaça, Renato2021-03-12T18:50:35Z2021-02-02Fogaça, Renato. Gestão de recursos e logística em home care: a operacionalização dos insumos sob a ótica de gestores de empresas privadas do ramo. 2021. 93 f. Dissertação( Programa de Mestrado Profissional em Administração - Gestão em Sistemas de Saúde) - Universidade Nove de Julho, São Paulo.http://bibliotecatede.uninove.br/handle/tede/2459INTRODUCTION: Home care is a company like a hospital. When talking about material resources and inputs, it should be clarified that logistical control is imperative for ordering the flow and functioning of the company. OBJECTIVE: To analyze and understand the organization of resource management and reverse logistics in private home care companies from the perspective of industry managers. METHODOLOGY: Exploratory, descriptive, cross-sectional study with a qualitative approach, conducted with 17 managers of private home care companies in the city of Sao Paulo aiming to analyze the perception regarding the management of inputs and reverse logistics in home care. RESULTS: 47% of the interviewees partially agreed that the nurse is responsible for managing the inputs; 41% partially agreed that the lack of inputs at the residence is due to failures in the warehouse; 88% fully agreed that the lack of description and quantity of material interferes with the exit of the stock; 59% fully agreed with the just in time strategy to optimize logistics processes; 59% strongly disagreed that strict financial control does not interfere with direct assistance; 71% partially agreed that the lack of material in the residence is only noticed by the assistance professional at the place; 47% partially agreed on the periodic performance of reverse logistics in homes; 41% fully agreed with the concentration of customers from the same operator, favoring the standardization of inputs; 41% fully agreed with the changes in the work processes before the evaluation of the clients; 65% fully agreed with the change in logistics processes under the operators' assessment; 35% fully agreed and 35% strongly disagreed that the company has periodic discussions about waste management; 59% fully agreed that it is part of the managers 'routine to identify deficiencies in the employees' continuing education; 59% fully agreed that systematic managerial discussions on logistics occur in times of SARS-CoV-2 pandemic; 41% of the participants have less than five years of experience in home care management and 64.7% of the managers answered that they do not have specialization in the area of supply management, logistics or similar areas. CONCLUSION: It was possible to observe that managers adopt similar patterns in the logistical processes of inputs and materials, regardless, even, of the time of experience or specialized training in the area of supply management, logistics or the like.INTRODUÇÃO: O home care é uma empresa tal qual um hospital. Ao se falar de recursos materiais e insumos, deve-se esclarecer que o controle logístico é imperativo para a ordenação do fluxo e funcionamento da empresa. OBJETIVO: Analisar e compreender a organização da gestão de recursos e logística reversa em empresas privadas de home care sob a ótica de gestores do ramo. METODOLOGIA: Estudo exploratório, descritivo, transversal com abordagem qualitativa, realizado com 17 gestores de empresas privadas de home care no município de São Paulo visando a analisar a percepção a respeito da gestão de insumos e logística reversa na assistência domiciliar. RESULTADOS: 47% dos entrevistados concordaram parcialmente que o enfermeiro é o responsável pela gestão dos insumos; 41% concordaram parcialmente que a falta de insumos na residência é decorrente de falhas do almoxarifado; 88% concordaram plenamente que a falta de descrição e quantidade de material interfere na saída do estoque; 59% concordaram plenamente com a estratégia just in time para otimização dos processos logísticos; 59% discordou plenamente que o controle financeiro rigoroso não interfere na assistência direta; 71% concordou parcialmente que a falta de material na residência só é notada pelo profissional assistencial no local; 47% concordou parcialmente sobre a realização periódica da logística reversa nas residências; 41% concordou plenamente com a concentração de clientes de uma mesma operadora favorece a padronização dos insumos; 41% concordou plenamente com as mudanças nos processos de trabalho perante a avaliação dos clientes; 65% concordou plenamente com a mudança nos processos logísticos sob a avaliação das operadoras; 35% concordou plenamente e 35% discordou plenamente que a empresa realiza discussões periódicas acerca do gerenciamento dos resíduos; 59% concordou plenamente que faz parte da rotina dos gestores identificar as deficiências na educação continuada dos colaboradores; 59% concordou plenamente que ocorrem discussões gerenciais sistemáticas sobre a logística em tempos de pandemia do SARS-CoV-2; 41% dos participantes possuem menos de cinco anos de experiência na gestão em home care e 64,7% dos gestores responderam não possuir especialização na área da gestão de suprimentos, logística ou áreas afins. CONCLUSÃO: Foi possível observar que os gestores adotam padrões semelhantes nos processos logísticos dos insumos e materiais, independentemente, inclusive, do tempo de experiência ou formação especializada na área de gestão de suprimentos, logística ou afins.Submitted by Nadir Basilio (nadirsb@uninove.br) on 2021-03-12T18:50:35Z No. of bitstreams: 1 Renato Fogaça.pdf: 2017178 bytes, checksum: d49e2dc42ab42254a611c7e171836f06 (MD5)Made available in DSpace on 2021-03-12T18:50:35Z (GMT). No. of bitstreams: 1 Renato Fogaça.pdf: 2017178 bytes, checksum: d49e2dc42ab42254a611c7e171836f06 (MD5) Previous issue date: 2021-02-02application/pdfporUniversidade Nove de JulhoPrograma de Mestrado Profissional em Administração - Gestão em Sistemas de SaúdeUNINOVEBrasilAdministraçãogestão em saúdegestão de recursoslogística reversaatendimento domiciliarrecursos materiais em saúdehealth managementresource managementreverse logisticshome carematerial resources in healthADMINISTRACAO::ADMINISTRACAO DE SETORES ESPECIFICOSGestão de recursos e logística em home care: a operacionalização dos insumos sob a ótica de gestores de empresas privadas do ramoResource management and logistics in home care: the operationalization of inputs from the perspective of managers of private companies in the industryinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesis-710462410973612412600info:eu-repo/semantics/openAccessreponame:Biblioteca Digital de Teses e Dissertações da Uninoveinstname:Universidade Nove de Julho (UNINOVE)instacron:UNINOVEORIGINALRenato Fogaça.pdfRenato Fogaça.pdfapplication/pdf2017178http://localhost:8080/tede/bitstream/tede/2459/2/Renato+Fogac%CC%A7a.pdfd49e2dc42ab42254a611c7e171836f06MD52LICENSElicense.txtlicense.txttext/plain; charset=utf-82165http://localhost:8080/tede/bitstream/tede/2459/1/license.txtbd3efa91386c1718a7f26a329fdcb468MD51tede/24592021-03-12 15:50:35.277oai:localhost: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Biblioteca Digital de Teses e Dissertaçõeshttp://bibliotecatede.uninove.br/PRIhttp://bibliotecatede.uninove.br/oai/requestbibliotecatede@uninove.br||bibliotecatede@uninove.bropendoar:2021-03-12T18:50:35Biblioteca Digital de Teses e Dissertações da Uninove - Universidade Nove de Julho (UNINOVE)false |
dc.title.por.fl_str_mv |
Gestão de recursos e logística em home care: a operacionalização dos insumos sob a ótica de gestores de empresas privadas do ramo |
dc.title.alternative.eng.fl_str_mv |
Resource management and logistics in home care: the operationalization of inputs from the perspective of managers of private companies in the industry |
title |
Gestão de recursos e logística em home care: a operacionalização dos insumos sob a ótica de gestores de empresas privadas do ramo |
spellingShingle |
Gestão de recursos e logística em home care: a operacionalização dos insumos sob a ótica de gestores de empresas privadas do ramo Fogaça, Renato gestão em saúde gestão de recursos logística reversa atendimento domiciliar recursos materiais em saúde health management resource management reverse logistics home care material resources in health ADMINISTRACAO::ADMINISTRACAO DE SETORES ESPECIFICOS |
title_short |
Gestão de recursos e logística em home care: a operacionalização dos insumos sob a ótica de gestores de empresas privadas do ramo |
title_full |
Gestão de recursos e logística em home care: a operacionalização dos insumos sob a ótica de gestores de empresas privadas do ramo |
title_fullStr |
Gestão de recursos e logística em home care: a operacionalização dos insumos sob a ótica de gestores de empresas privadas do ramo |
title_full_unstemmed |
Gestão de recursos e logística em home care: a operacionalização dos insumos sob a ótica de gestores de empresas privadas do ramo |
title_sort |
Gestão de recursos e logística em home care: a operacionalização dos insumos sob a ótica de gestores de empresas privadas do ramo |
author |
Fogaça, Renato |
author_facet |
Fogaça, Renato |
author_role |
author |
dc.contributor.advisor1.fl_str_mv |
Novaretti, Marcia Cristina Zago |
dc.contributor.referee1.fl_str_mv |
Novaretti, Marcia Cristina Zago |
dc.contributor.referee2.fl_str_mv |
Rached, Chennyfer Dobbins Abi |
dc.contributor.referee3.fl_str_mv |
Godinho, Lara Jansiski Motta |
dc.contributor.referee4.fl_str_mv |
Lisboa, Teresinha Covas |
dc.contributor.referee5.fl_str_mv |
Ribeiro, Ana Freitas |
dc.contributor.authorLattes.fl_str_mv |
http://lattes.cnpq.br/1572756048552528 |
dc.contributor.author.fl_str_mv |
Fogaça, Renato |
contributor_str_mv |
Novaretti, Marcia Cristina Zago Novaretti, Marcia Cristina Zago Rached, Chennyfer Dobbins Abi Godinho, Lara Jansiski Motta Lisboa, Teresinha Covas Ribeiro, Ana Freitas |
dc.subject.por.fl_str_mv |
gestão em saúde gestão de recursos logística reversa atendimento domiciliar recursos materiais em saúde |
topic |
gestão em saúde gestão de recursos logística reversa atendimento domiciliar recursos materiais em saúde health management resource management reverse logistics home care material resources in health ADMINISTRACAO::ADMINISTRACAO DE SETORES ESPECIFICOS |
dc.subject.eng.fl_str_mv |
health management resource management reverse logistics home care material resources in health |
dc.subject.cnpq.fl_str_mv |
ADMINISTRACAO::ADMINISTRACAO DE SETORES ESPECIFICOS |
description |
INTRODUCTION: Home care is a company like a hospital. When talking about material resources and inputs, it should be clarified that logistical control is imperative for ordering the flow and functioning of the company. OBJECTIVE: To analyze and understand the organization of resource management and reverse logistics in private home care companies from the perspective of industry managers. METHODOLOGY: Exploratory, descriptive, cross-sectional study with a qualitative approach, conducted with 17 managers of private home care companies in the city of Sao Paulo aiming to analyze the perception regarding the management of inputs and reverse logistics in home care. RESULTS: 47% of the interviewees partially agreed that the nurse is responsible for managing the inputs; 41% partially agreed that the lack of inputs at the residence is due to failures in the warehouse; 88% fully agreed that the lack of description and quantity of material interferes with the exit of the stock; 59% fully agreed with the just in time strategy to optimize logistics processes; 59% strongly disagreed that strict financial control does not interfere with direct assistance; 71% partially agreed that the lack of material in the residence is only noticed by the assistance professional at the place; 47% partially agreed on the periodic performance of reverse logistics in homes; 41% fully agreed with the concentration of customers from the same operator, favoring the standardization of inputs; 41% fully agreed with the changes in the work processes before the evaluation of the clients; 65% fully agreed with the change in logistics processes under the operators' assessment; 35% fully agreed and 35% strongly disagreed that the company has periodic discussions about waste management; 59% fully agreed that it is part of the managers 'routine to identify deficiencies in the employees' continuing education; 59% fully agreed that systematic managerial discussions on logistics occur in times of SARS-CoV-2 pandemic; 41% of the participants have less than five years of experience in home care management and 64.7% of the managers answered that they do not have specialization in the area of supply management, logistics or similar areas. CONCLUSION: It was possible to observe that managers adopt similar patterns in the logistical processes of inputs and materials, regardless, even, of the time of experience or specialized training in the area of supply management, logistics or the like. |
publishDate |
2021 |
dc.date.accessioned.fl_str_mv |
2021-03-12T18:50:35Z |
dc.date.issued.fl_str_mv |
2021-02-02 |
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Fogaça, Renato. Gestão de recursos e logística em home care: a operacionalização dos insumos sob a ótica de gestores de empresas privadas do ramo. 2021. 93 f. Dissertação( Programa de Mestrado Profissional em Administração - Gestão em Sistemas de Saúde) - Universidade Nove de Julho, São Paulo. |
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http://bibliotecatede.uninove.br/handle/tede/2459 |
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Fogaça, Renato. Gestão de recursos e logística em home care: a operacionalização dos insumos sob a ótica de gestores de empresas privadas do ramo. 2021. 93 f. Dissertação( Programa de Mestrado Profissional em Administração - Gestão em Sistemas de Saúde) - Universidade Nove de Julho, São Paulo. |
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