Fatores condicionantes na retomada das atividades cr??ticas da empresa: um estudo de caso em projetos de continuidade de neg??cios
| Ano de defesa: | 2017 |
|---|---|
| Autor(a) principal: |
Melchiori, Sergio Luis Mattos
 |
| Orientador(a): | |
| Banca de defesa: | , , |
| Tipo de documento: | Dissertação |
| Tipo de acesso: | Acesso aberto |
| Idioma: | por |
| Instituição de defesa: |
Universidade Nove de Julho
|
| Programa de Pós-Graduação: |
Programa de P??s-Gradua????o em Gest??o de Projetos
|
| Departamento: |
Administra????o
|
| País: |
Brasil
|
| Palavras-chave em Português: | |
| Palavras-chave em Inglês: | |
| Área do conhecimento CNPq: | |
| Link de acesso: | http://bibliotecatede.uninove.br/handle/tede/1751 |
Resumo: | This study aimed to understand the conditioning factors that influence the effective recovery of the organization's critical activities. This research was done through a case study with exploratory type and qualitative and descriptive approach, with twenty business continuity professionals in a multinational insurance company. It was identified in the literature eight factors that influence the recovery of critical activities and their respective importance within the context of a business continuity project, and the factor simulated exercises was consider the least important and the business continuity plan the most important factor in the recovery of the company's activities. It was observed that the employees of the company???s case study, despite the support of senior management, had a low confidence in the resumption of critical activities, which is basically due to the factors: simulated exercises, which are not realistic enough; awareness programs, which does not include all those involved with business continuity; and the business continuity plan, which does not clearly show the resources and strategies that the company has in a holistic way. |
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Rabechini Junior, RoqueRabechini Junior, RoqueSilva, Luciano Ferreira daCattini Junior, Orlandohttp://lattes.cnpq.br/9397488364354063Melchiori, Sergio Luis Mattos2018-04-13T13:51:11Z2017-05-25Melchiori, Sergio Luis Mattos. Fatores condicionantes na retomada das atividades cr??ticas da empresa: um estudo de caso em projetos de continuidade de neg??cios. 2017. 66 f. Disserta????o( Programa de Mestrado Profissional em Administra????o - Gest??o de Projetos) - Universidade Nove de Julho, S??o Paulo.http://bibliotecatede.uninove.br/handle/tede/1751This study aimed to understand the conditioning factors that influence the effective recovery of the organization's critical activities. This research was done through a case study with exploratory type and qualitative and descriptive approach, with twenty business continuity professionals in a multinational insurance company. It was identified in the literature eight factors that influence the recovery of critical activities and their respective importance within the context of a business continuity project, and the factor simulated exercises was consider the least important and the business continuity plan the most important factor in the recovery of the company's activities. It was observed that the employees of the company???s case study, despite the support of senior management, had a low confidence in the resumption of critical activities, which is basically due to the factors: simulated exercises, which are not realistic enough; awareness programs, which does not include all those involved with business continuity; and the business continuity plan, which does not clearly show the resources and strategies that the company has in a holistic way.Este trabalho teve como objetivo estudar os fatores condicionantes que influenciam uma eficaz retomada das atividades cr??ticas da organiza????o. Esta pesquisa foi feita por meio de um estudo de caso com abordagem qualitativa e descritiva do tipo explorat??ria, com vinte profissionais do ramo de continuidade de neg??cios de uma empresa multinacional do ramo de seguros. Identificou-se na literatura oito fatores condicionantes que influenciam a retomada das atividades cr??ticas de uma empresa. Em seguida mediu-se suas respectivas import??ncias no contexto de um projeto de continuidade de neg??cios. O fator condicionante exerc??cios simulados foi o fator menos importante e o plano de continuidade de neg??cios o fator mais importante na retomada das atividades cr??ticas da empresa. Observou-se que os funcion??rios da empresa do estudo de caso, apesar do apoio da alta gest??o, possu??am uma baixa confian??a na retomada das atividades cr??ticas, o que se deveu basicamente pelos fatores: exerc??cios simulados, que n??o s??o realistas o suficiente; programas de conscientiza????o, que n??o engloba todos os envolvidos com continuidade de neg??cios; e o plano de continuidade de neg??cios, que n??o mostra claramente os recursos e estrat??gias que a empresa disp??e de uma forma hol??stica.Submitted by Nadir Basilio (nadirsb@uninove.br) on 2018-04-13T13:51:11Z No. of bitstreams: 1 Sergio Luis Mattos Melchiori.pdf: 799152 bytes, checksum: 928a40f78e66717cd04da8c96bb84fbb (MD5)Made available in DSpace on 2018-04-13T13:51:11Z (GMT). No. of bitstreams: 1 Sergio Luis Mattos Melchiori.pdf: 799152 bytes, checksum: 928a40f78e66717cd04da8c96bb84fbb (MD5) Previous issue date: 2017-05-25application/pdfporUniversidade Nove de JulhoPrograma de P??s-Gradua????o em Gest??o de ProjetosUNINOVEBrasilAdministra????oprojetosriscoscontinuidade de neg??ciosprojectsrisksbusiness continuityCIENCIAS SOCIAIS APLICADAS::ADMINISTRACAOFatores condicionantes na retomada das atividades cr??ticas da empresa: um estudo de caso em projetos de continuidade de neg??ciosConditioning factors on the recovery of the company???s critical activities: a case study in business continuity projectsinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesis8024035432632778221600info:eu-repo/semantics/openAccessreponame:Biblioteca Digital de Teses e Dissertações da Uninoveinstname:Universidade Nove de Julho (UNINOVE)instacron:UNINOVEORIGINALSergio Luis Mattos Melchiori.pdfSergio Luis Mattos Melchiori.pdfapplication/pdf799152http://localhost:8080/tede/bitstream/tede/1751/2/Sergio+Luis+Mattos+Melchiori.pdf928a40f78e66717cd04da8c96bb84fbbMD52LICENSElicense.txtlicense.txttext/plain; charset=utf-82165http://localhost:8080/tede/bitstream/tede/1751/1/license.txtbd3efa91386c1718a7f26a329fdcb468MD51tede/17512019-06-19 16:27:16.397oai:localhost: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Biblioteca Digital de Teses e Dissertaçõeshttp://bibliotecatede.uninove.br/PRIhttp://bibliotecatede.uninove.br/oai/requestbibliotecatede@uninove.br||bibliotecatede@uninove.bropendoar:2019-06-19T19:27:16Biblioteca Digital de Teses e Dissertações da Uninove - Universidade Nove de Julho (UNINOVE)false |
| dc.title.por.fl_str_mv |
Fatores condicionantes na retomada das atividades cr??ticas da empresa: um estudo de caso em projetos de continuidade de neg??cios |
| dc.title.alternative.eng.fl_str_mv |
Conditioning factors on the recovery of the company???s critical activities: a case study in business continuity projects |
| title |
Fatores condicionantes na retomada das atividades cr??ticas da empresa: um estudo de caso em projetos de continuidade de neg??cios |
| spellingShingle |
Fatores condicionantes na retomada das atividades cr??ticas da empresa: um estudo de caso em projetos de continuidade de neg??cios Melchiori, Sergio Luis Mattos projetos riscos continuidade de neg??cios projects risks business continuity CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO |
| title_short |
Fatores condicionantes na retomada das atividades cr??ticas da empresa: um estudo de caso em projetos de continuidade de neg??cios |
| title_full |
Fatores condicionantes na retomada das atividades cr??ticas da empresa: um estudo de caso em projetos de continuidade de neg??cios |
| title_fullStr |
Fatores condicionantes na retomada das atividades cr??ticas da empresa: um estudo de caso em projetos de continuidade de neg??cios |
| title_full_unstemmed |
Fatores condicionantes na retomada das atividades cr??ticas da empresa: um estudo de caso em projetos de continuidade de neg??cios |
| title_sort |
Fatores condicionantes na retomada das atividades cr??ticas da empresa: um estudo de caso em projetos de continuidade de neg??cios |
| author |
Melchiori, Sergio Luis Mattos |
| author_facet |
Melchiori, Sergio Luis Mattos |
| author_role |
author |
| dc.contributor.advisor1.fl_str_mv |
Rabechini Junior, Roque |
| dc.contributor.referee1.fl_str_mv |
Rabechini Junior, Roque |
| dc.contributor.referee2.fl_str_mv |
Silva, Luciano Ferreira da |
| dc.contributor.referee3.fl_str_mv |
Cattini Junior, Orlando |
| dc.contributor.authorLattes.fl_str_mv |
http://lattes.cnpq.br/9397488364354063 |
| dc.contributor.author.fl_str_mv |
Melchiori, Sergio Luis Mattos |
| contributor_str_mv |
Rabechini Junior, Roque Rabechini Junior, Roque Silva, Luciano Ferreira da Cattini Junior, Orlando |
| dc.subject.por.fl_str_mv |
projetos riscos continuidade de neg??cios |
| topic |
projetos riscos continuidade de neg??cios projects risks business continuity CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO |
| dc.subject.eng.fl_str_mv |
projects risks business continuity |
| dc.subject.cnpq.fl_str_mv |
CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO |
| description |
This study aimed to understand the conditioning factors that influence the effective recovery of the organization's critical activities. This research was done through a case study with exploratory type and qualitative and descriptive approach, with twenty business continuity professionals in a multinational insurance company. It was identified in the literature eight factors that influence the recovery of critical activities and their respective importance within the context of a business continuity project, and the factor simulated exercises was consider the least important and the business continuity plan the most important factor in the recovery of the company's activities. It was observed that the employees of the company???s case study, despite the support of senior management, had a low confidence in the resumption of critical activities, which is basically due to the factors: simulated exercises, which are not realistic enough; awareness programs, which does not include all those involved with business continuity; and the business continuity plan, which does not clearly show the resources and strategies that the company has in a holistic way. |
| publishDate |
2017 |
| dc.date.issued.fl_str_mv |
2017-05-25 |
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2018-04-13T13:51:11Z |
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info:eu-repo/semantics/publishedVersion |
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info:eu-repo/semantics/masterThesis |
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publishedVersion |
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Melchiori, Sergio Luis Mattos. Fatores condicionantes na retomada das atividades cr??ticas da empresa: um estudo de caso em projetos de continuidade de neg??cios. 2017. 66 f. Disserta????o( Programa de Mestrado Profissional em Administra????o - Gest??o de Projetos) - Universidade Nove de Julho, S??o Paulo. |
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http://bibliotecatede.uninove.br/handle/tede/1751 |
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Melchiori, Sergio Luis Mattos. Fatores condicionantes na retomada das atividades cr??ticas da empresa: um estudo de caso em projetos de continuidade de neg??cios. 2017. 66 f. Disserta????o( Programa de Mestrado Profissional em Administra????o - Gest??o de Projetos) - Universidade Nove de Julho, S??o Paulo. |
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