Implanta????o de uma proposta de automa????o na dispensa????o de medicamentos controlados como ferramenta para otimizar as vendas no varejo farmac??utico
Ano de defesa: | 2019 |
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Autor(a) principal: | |
Orientador(a): | |
Banca de defesa: | , , , , |
Tipo de documento: | Dissertação |
Tipo de acesso: | Acesso aberto |
Idioma: | por |
Instituição de defesa: |
Universidade Nove de Julho
|
Programa de Pós-Graduação: |
Programa de Mestrado Profissional em Administra????o - Gest??o em Sistemas de Sa??de
|
Departamento: |
Administra????o
|
País: |
Brasil
|
Palavras-chave em Português: | |
Palavras-chave em Inglês: | |
Área do conhecimento CNPq: | |
Link de acesso: | http://bibliotecatede.uninove.br/handle/tede/2136 |
Resumo: | Introduction: Pharmaceutical retail is driven by the constant pursuit of increased sales, where prescription drugs make up an important share. Thus, the insertion of an automation process in dispensing prescription drugs enables process optimization and increased customer turnover. and, consequently, the increase in sales that can generate the increase of profit to the pharmaceutical retail. Objective: To demonstrate how the automation of a prescription drug dispensing system can improve service time and increased sales within the pharmaceutical retail, presenting a proposal to implement an automation system for retail sales and measuring the quantity increased sales and reduced costs due to the automation of a prescription drug dispensing system. Methodology: This is a prospective, exploratory, multiple case study, conducted between July 1, 1919 and October 31, 1919, in the Midwest region of S??o Paulo, in five drugstores with high number of controlled drug dispensations. Results: It was observed that the automation method is more efficient in the sense of time, allowing the prospecting of new calls in relation to the traditional manual method. In the cost to perform the process, each service in the automation method, presented lower cost compared to the traditional manual method based on the S??o Paulo wage floor, both of the pharmacist and the drug clerk. Over a 7-hour period, the study showed that it was possible for employees to fill more medical prescriptions in the automation method compared to the traditional manual method. Conclusion: Automation has enabled time savings during the application of bureaucratic processes for filling medical prescriptions of controlled products, reducing costs in the execution of the process, optimizing the quality and reproduction of dispensing processes, faster and more organized data capturing, safety. customer information to comply with current legislation and consequently increased attendance, which may enable increased sales. |
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Rached, Chennyfer Dobbins AbiRached, Chennyfer Dobbins AbiLiberal, Marcia Mello Costa deNovaretti, Marcia Cristina ZagoAmorim, Maria Cristina SanchesMonken, Sonia Francisca de Paulahttp://lattes.cnpq.br/8377867459622123Silva, Wesley Nelo da2020-01-06T14:42:17Z2019-12-03Silva, Wesley Nelo da. Implanta????o de uma proposta de automa????o na dispensa????o de medicamentos controlados como ferramenta para otimizar as vendas no varejo farmac??utico. 2019. 68 f. Disserta????o( Programa de Mestrado Profissional em Administra????o - Gest??o em Sistemas de Sa??de) - Universidade Nove de Julho, S??o Paulo.http://bibliotecatede.uninove.br/handle/tede/2136Introduction: Pharmaceutical retail is driven by the constant pursuit of increased sales, where prescription drugs make up an important share. Thus, the insertion of an automation process in dispensing prescription drugs enables process optimization and increased customer turnover. and, consequently, the increase in sales that can generate the increase of profit to the pharmaceutical retail. Objective: To demonstrate how the automation of a prescription drug dispensing system can improve service time and increased sales within the pharmaceutical retail, presenting a proposal to implement an automation system for retail sales and measuring the quantity increased sales and reduced costs due to the automation of a prescription drug dispensing system. Methodology: This is a prospective, exploratory, multiple case study, conducted between July 1, 1919 and October 31, 1919, in the Midwest region of S??o Paulo, in five drugstores with high number of controlled drug dispensations. Results: It was observed that the automation method is more efficient in the sense of time, allowing the prospecting of new calls in relation to the traditional manual method. In the cost to perform the process, each service in the automation method, presented lower cost compared to the traditional manual method based on the S??o Paulo wage floor, both of the pharmacist and the drug clerk. Over a 7-hour period, the study showed that it was possible for employees to fill more medical prescriptions in the automation method compared to the traditional manual method. Conclusion: Automation has enabled time savings during the application of bureaucratic processes for filling medical prescriptions of controlled products, reducing costs in the execution of the process, optimizing the quality and reproduction of dispensing processes, faster and more organized data capturing, safety. customer information to comply with current legislation and consequently increased attendance, which may enable increased sales.Introdu????o: O varejo farmac??utico, ?? impulsionado pela constante busca no aumento das vendas, onde os medicamentos controlados comp??em importante participa????o, desta forma a inser????o de um processo de automa????o na dispensa????o de medicamentos controlados possibilita a otimiza????o do processo, o aumento da rotatividade dos clientes atendidos, e consequentemente o aumento de vendas que pode o gerar o aumento de lucro ao varejo farmac??utico. Objetivo: Demonstrar como a automa????o de um sistema de dispensa????o de medicamentos controlados pode melhorar os quesitos de tempo de atendimento e aumento das vendas no ??mbito do varejo farmac??utico, apresentando uma proposta de implanta????o de um sistema de automa????o para vendas no varejo e mensurando a quantidade de aumento das vendas e redu????o de custos em virtude da automa????o de um sistema de dispensa????o de medicamentos controlados. Metodologia: Trata-se de um estudo prospectivo, explorat??rio, do tipo estudo de caso m??ltiplo, foi realizado no per??odo compreendido entre 01/07/2019 e 31/10/2019, na regi??o centro-oeste de S??o Paulo, em cinco drogarias com alto n??mero de dispensa????es de medicamentos controlados. Resultados: Foi observado que o m??todo de automa????o ?? mais eficaz no sentido de tempo, possibilitando a prospec????o de novos atendimentos em rela????o ao m??todo manual tradicional. No custo para realiza????o do processo, cada atendimento no m??todo de automa????o, apresentou menor custo em rela????o ao m??todo manual tradicional baseado no piso salarial de S??o Paulo, tanto do Farmac??utico como do balconista de medicamentos. Em um per??odo de 7 horas de trabalho, o estudo mostrou ser poss??vel aos colaboradores preencherem mais prescri????es m??dicas no m??todo de automa????o comparado ao m??todo manual tradicional. Conclus??o: A automa????o possibilitou economia de tempo durante a aplica????o dos processos burocr??ticos de preenchimento das prescri????es m??dicas de produtos controlados, redu????o dos custos na execu????o do processo, otimiza????o da qualidade e reprodu????o dos processos de dispensa????o, maior rapidez e organiza????o dos dados capitados, seguran??a das informa????es do cliente para atender as legisla????es vigentes e consequentemente aumento dos atendimentos, que pode possibilitar o aumento das vendas.Submitted by Nadir Basilio (nadirsb@uninove.br) on 2020-01-06T14:42:17Z No. of bitstreams: 1 Wesley Nelo da Silva.pdf: 2750880 bytes, checksum: e9d5c32f68db9597981743b3621c1b18 (MD5)Made available in DSpace on 2020-01-06T14:42:17Z (GMT). No. of bitstreams: 1 Wesley Nelo da Silva.pdf: 2750880 bytes, checksum: e9d5c32f68db9597981743b3621c1b18 (MD5) Previous issue date: 2019-12-03application/pdfporUniversidade Nove de JulhoPrograma de Mestrado Profissional em Administra????o - Gest??o em Sistemas de Sa??deUNINOVEBrasilAdministra????ovarejofarm??ciamedicamentosdispensa????oautoma????oclienteretailpharmacymedicinesdispensationautomationcustomerADMINISTRACAO::ADMINISTRACAO DE SETORES ESPECIFICOSImplanta????o de uma proposta de automa????o na dispensa????o de medicamentos controlados como ferramenta para otimizar as vendas no varejo farmac??uticoIMplementation of an automation proposal for disposal of controlled medicines as a tool to optimize sales in pharmaceutical retailinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesis-240345818910352367600info:eu-repo/semantics/openAccessreponame:Biblioteca Digital de Teses e Dissertações da Uninoveinstname:Universidade Nove de Julho (UNINOVE)instacron:UNINOVEORIGINALWesley Nelo da Silva.pdfWesley Nelo da Silva.pdfapplication/pdf2750880http://localhost:8080/tede/bitstream/tede/2136/2/Wesley+Nelo+da+Silva.pdfe9d5c32f68db9597981743b3621c1b18MD52LICENSElicense.txtlicense.txttext/plain; charset=utf-82165http://localhost:8080/tede/bitstream/tede/2136/1/license.txtbd3efa91386c1718a7f26a329fdcb468MD51tede/21362020-01-06 12:44:26.285oai:localhost: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Biblioteca Digital de Teses e Dissertaçõeshttp://bibliotecatede.uninove.br/PRIhttp://bibliotecatede.uninove.br/oai/requestbibliotecatede@uninove.br||bibliotecatede@uninove.bropendoar:2020-01-06T14:44:26Biblioteca Digital de Teses e Dissertações da Uninove - Universidade Nove de Julho (UNINOVE)false |
dc.title.por.fl_str_mv |
Implanta????o de uma proposta de automa????o na dispensa????o de medicamentos controlados como ferramenta para otimizar as vendas no varejo farmac??utico |
dc.title.alternative.eng.fl_str_mv |
IMplementation of an automation proposal for disposal of controlled medicines as a tool to optimize sales in pharmaceutical retail |
title |
Implanta????o de uma proposta de automa????o na dispensa????o de medicamentos controlados como ferramenta para otimizar as vendas no varejo farmac??utico |
spellingShingle |
Implanta????o de uma proposta de automa????o na dispensa????o de medicamentos controlados como ferramenta para otimizar as vendas no varejo farmac??utico Silva, Wesley Nelo da varejo farm??cia medicamentos dispensa????o automa????o cliente retail pharmacy medicines dispensation automation customer ADMINISTRACAO::ADMINISTRACAO DE SETORES ESPECIFICOS |
title_short |
Implanta????o de uma proposta de automa????o na dispensa????o de medicamentos controlados como ferramenta para otimizar as vendas no varejo farmac??utico |
title_full |
Implanta????o de uma proposta de automa????o na dispensa????o de medicamentos controlados como ferramenta para otimizar as vendas no varejo farmac??utico |
title_fullStr |
Implanta????o de uma proposta de automa????o na dispensa????o de medicamentos controlados como ferramenta para otimizar as vendas no varejo farmac??utico |
title_full_unstemmed |
Implanta????o de uma proposta de automa????o na dispensa????o de medicamentos controlados como ferramenta para otimizar as vendas no varejo farmac??utico |
title_sort |
Implanta????o de uma proposta de automa????o na dispensa????o de medicamentos controlados como ferramenta para otimizar as vendas no varejo farmac??utico |
author |
Silva, Wesley Nelo da |
author_facet |
Silva, Wesley Nelo da |
author_role |
author |
dc.contributor.advisor1.fl_str_mv |
Rached, Chennyfer Dobbins Abi |
dc.contributor.referee1.fl_str_mv |
Rached, Chennyfer Dobbins Abi |
dc.contributor.referee2.fl_str_mv |
Liberal, Marcia Mello Costa de |
dc.contributor.referee3.fl_str_mv |
Novaretti, Marcia Cristina Zago |
dc.contributor.referee4.fl_str_mv |
Amorim, Maria Cristina Sanches |
dc.contributor.referee5.fl_str_mv |
Monken, Sonia Francisca de Paula |
dc.contributor.authorLattes.fl_str_mv |
http://lattes.cnpq.br/8377867459622123 |
dc.contributor.author.fl_str_mv |
Silva, Wesley Nelo da |
contributor_str_mv |
Rached, Chennyfer Dobbins Abi Rached, Chennyfer Dobbins Abi Liberal, Marcia Mello Costa de Novaretti, Marcia Cristina Zago Amorim, Maria Cristina Sanches Monken, Sonia Francisca de Paula |
dc.subject.por.fl_str_mv |
varejo farm??cia medicamentos dispensa????o automa????o cliente |
topic |
varejo farm??cia medicamentos dispensa????o automa????o cliente retail pharmacy medicines dispensation automation customer ADMINISTRACAO::ADMINISTRACAO DE SETORES ESPECIFICOS |
dc.subject.eng.fl_str_mv |
retail pharmacy medicines dispensation automation customer |
dc.subject.cnpq.fl_str_mv |
ADMINISTRACAO::ADMINISTRACAO DE SETORES ESPECIFICOS |
description |
Introduction: Pharmaceutical retail is driven by the constant pursuit of increased sales, where prescription drugs make up an important share. Thus, the insertion of an automation process in dispensing prescription drugs enables process optimization and increased customer turnover. and, consequently, the increase in sales that can generate the increase of profit to the pharmaceutical retail. Objective: To demonstrate how the automation of a prescription drug dispensing system can improve service time and increased sales within the pharmaceutical retail, presenting a proposal to implement an automation system for retail sales and measuring the quantity increased sales and reduced costs due to the automation of a prescription drug dispensing system. Methodology: This is a prospective, exploratory, multiple case study, conducted between July 1, 1919 and October 31, 1919, in the Midwest region of S??o Paulo, in five drugstores with high number of controlled drug dispensations. Results: It was observed that the automation method is more efficient in the sense of time, allowing the prospecting of new calls in relation to the traditional manual method. In the cost to perform the process, each service in the automation method, presented lower cost compared to the traditional manual method based on the S??o Paulo wage floor, both of the pharmacist and the drug clerk. Over a 7-hour period, the study showed that it was possible for employees to fill more medical prescriptions in the automation method compared to the traditional manual method. Conclusion: Automation has enabled time savings during the application of bureaucratic processes for filling medical prescriptions of controlled products, reducing costs in the execution of the process, optimizing the quality and reproduction of dispensing processes, faster and more organized data capturing, safety. customer information to comply with current legislation and consequently increased attendance, which may enable increased sales. |
publishDate |
2019 |
dc.date.issued.fl_str_mv |
2019-12-03 |
dc.date.accessioned.fl_str_mv |
2020-01-06T14:42:17Z |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
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info:eu-repo/semantics/masterThesis |
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publishedVersion |
dc.identifier.citation.fl_str_mv |
Silva, Wesley Nelo da. Implanta????o de uma proposta de automa????o na dispensa????o de medicamentos controlados como ferramenta para otimizar as vendas no varejo farmac??utico. 2019. 68 f. Disserta????o( Programa de Mestrado Profissional em Administra????o - Gest??o em Sistemas de Sa??de) - Universidade Nove de Julho, S??o Paulo. |
dc.identifier.uri.fl_str_mv |
http://bibliotecatede.uninove.br/handle/tede/2136 |
identifier_str_mv |
Silva, Wesley Nelo da. Implanta????o de uma proposta de automa????o na dispensa????o de medicamentos controlados como ferramenta para otimizar as vendas no varejo farmac??utico. 2019. 68 f. Disserta????o( Programa de Mestrado Profissional em Administra????o - Gest??o em Sistemas de Sa??de) - Universidade Nove de Julho, S??o Paulo. |
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http://bibliotecatede.uninove.br/handle/tede/2136 |
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Universidade Nove de Julho |
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Programa de Mestrado Profissional em Administra????o - Gest??o em Sistemas de Sa??de |
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