Identifica????o e mitiga????o de riscos em projetos de TI: um Estudo de caso no setor de telecomunica????es no momento de fus??o
Ano de defesa: | 2014 |
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Autor(a) principal: | |
Orientador(a): | |
Banca de defesa: | |
Tipo de documento: | Dissertação |
Tipo de acesso: | Acesso aberto |
Idioma: | por |
Instituição de defesa: |
Universidade Nove de Julho
|
Programa de Pós-Graduação: |
Programa de P??s-Gradua????o em Gest??o de Projetos
|
Departamento: |
Administra????o
|
País: |
BR
|
Palavras-chave em Português: | |
Palavras-chave em Inglês: | |
Área do conhecimento CNPq: | |
Link de acesso: | http://bibliotecatede.uninove.br/tede/handle/tede/150 |
Resumo: | High dependence on technology characterizes companies in the telecommunications industry, reason why the degree of uncertainty in their projects reach critical levels, causing the need to identify and, subsequently, mitigate risks is imperative. This study addresses the following research question: What are the risks identified in the melting period in telecommunications companies in IT projects and how can they be mitigated? The relevance of the study is justified by the fact that, despite the theme of risk be easily found in the literature, the choice for the telecommunications industry greatly restricts scientific contributions, and in the case of the melting period, is virtually nonexistent. In this work, the chosen ontology is intersubjective, with employment of interpretive epistemology in an exploratory case study. The data analysis was made by means of triangulation, considered eleven interviews with people from different managerial and administration positions, document analysis and information media. The results include a list of 25 possible unique risks in IT projects in telecommunications companies in the melting period and suggestions for mitigating these risks encountered. Risks were identified through comparison of the risks raised in interviews and his lack of citations in the risks identified in the literature, the latter being listed through journal articles. The theoretical contribution is the list of risks during the merger of telecommunications companies, which are absent in the academy and it can be used in further researches. The contribution to the practice enables project managers apply the findings identified in its risk management in IT projects that are in a similar environment, due to the possibility of analytical generalization. The suggestions include the use of mitigating agiles methodologies, such as Scrum, as a possible solution to the turnover effects, and loss of volatile environmental officials due to the voluntary resignation plan and other types of dismissal. The use of technical documentation, such as Unified Modeling Language is suggested as a way to reduce the loss of know-how and as a way to record the activities to be performed by the system developers. As last mitigation action the application of specific items and the PMBoK IPMA-NCB in order to reduce the negative impact in projects. |
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Chaves, Marcirio Silveirahttp://lattes.cnpq.br/1149445153608393CPF:18482855824http://lattes.cnpq.br/4001571055313294Gl??ria J??nior, Irapuan2015-04-07T21:08:52Z2015-02-112014-11-07GL??RIA J??NIOR, Irapuan. Identifica????o e mitiga????o de riscos em projetos de TI: um Estudo de caso no setor de telecomunica????es no momento de fus??o. 2014. 103 f. Disserta????o (Mestrado em Administra????o) - Universidade Nove de Julho, S??o Paulo, 2014.http://bibliotecatede.uninove.br/tede/handle/tede/150High dependence on technology characterizes companies in the telecommunications industry, reason why the degree of uncertainty in their projects reach critical levels, causing the need to identify and, subsequently, mitigate risks is imperative. This study addresses the following research question: What are the risks identified in the melting period in telecommunications companies in IT projects and how can they be mitigated? The relevance of the study is justified by the fact that, despite the theme of risk be easily found in the literature, the choice for the telecommunications industry greatly restricts scientific contributions, and in the case of the melting period, is virtually nonexistent. In this work, the chosen ontology is intersubjective, with employment of interpretive epistemology in an exploratory case study. The data analysis was made by means of triangulation, considered eleven interviews with people from different managerial and administration positions, document analysis and information media. The results include a list of 25 possible unique risks in IT projects in telecommunications companies in the melting period and suggestions for mitigating these risks encountered. Risks were identified through comparison of the risks raised in interviews and his lack of citations in the risks identified in the literature, the latter being listed through journal articles. The theoretical contribution is the list of risks during the merger of telecommunications companies, which are absent in the academy and it can be used in further researches. The contribution to the practice enables project managers apply the findings identified in its risk management in IT projects that are in a similar environment, due to the possibility of analytical generalization. The suggestions include the use of mitigating agiles methodologies, such as Scrum, as a possible solution to the turnover effects, and loss of volatile environmental officials due to the voluntary resignation plan and other types of dismissal. The use of technical documentation, such as Unified Modeling Language is suggested as a way to reduce the loss of know-how and as a way to record the activities to be performed by the system developers. As last mitigation action the application of specific items and the PMBoK IPMA-NCB in order to reduce the negative impact in projects.As empresas do setor de telecomunica????es s??o caracterizadas pela alta depend??ncia em tecnologia, motivo pelo qual o grau de incertezas em seus projetos alcan??a n??veis cr??ticos, fazendo com que a necessidade de identificar e, posteriormente mitigar, os riscos seja imperativa. Este trabalho responde ?? seguinte quest??o de pesquisa: Quais s??o os riscos identificados no per??odo de fus??o nas empresas de telecomunica????es em projetos de TI e como podem ser mitigados? A relev??ncia do estudo justifica-se pelo fato de que, apesar da tem??tica sobre riscos ser facilmente encontrada na literatura, a escolha pelo setor de telecomunica????es restringe muito as contribui????es cient??ficas, e em se tratando do per??odo de fus??o, ?? praticamente inexistente. Neste trabalho a ontologia escolhida ?? a intersubjetiva, com emprego da epistemologia interpretativista e aplica????o da estrat??gia de pesquisa de estudo de caso ??nico e explorat??rio. A an??lise de dados, feita por meio de triangula????o, considerou onze entrevistas com pessoas de diferentes cargos de gest??o e administra????o, an??lise documental e informa????es da m??dia. Os resultados incluem uma lista de 25 poss??veis riscos exclusivos em projetos de TI em empresas de telecomunica????es no per??odo de fus??o e sugest??es de mitiga????o desses riscos encontrados. Os riscos foram identificados por meio do confronto dos riscos levantados nas entrevistas e sua aus??ncia de cita????es nos riscos identificados na literatura, sendo esses ??ltimos elencados por meio de artigos de peri??dicos. A contribui????o te??rica est?? na lista de riscos no per??odo de fus??o nas empresas de telecomunica????o, os quais estavam ausentes na literatura acad??mica, e que poder??o embasar trabalhos subsequentes. A contribui????o para a pr??tica permite aos gerentes de projetos aplicarem os achados identificados em seus gerenciamentos de riscos em projetos de TI que estiverem em um ambiente similar, devido ?? possibilidade de generaliza????o anal??tica. As sugest??es de mitiga????o incluem o uso de metodologias ??geis como, por exemplo, o Scrum, para uma poss??vel solu????o dos efeitos de turn-over, ambiente vol??til e perda de funcion??rios devido ao plano de demiss??o volunt??ria e outros tipos de demiss??es. ?? sugerido o uso de documenta????es t??cnicas, como a Unified Modeling Language, para diminuir a perda de know-how e como forma de registro das atividades a serem realizadas pelos desenvolvedores de sistemas. Como ??ltima a????o mitigat??ria, sugere-se a aplica????o de itens pontuais do PMBoK e do IPMA-NCB com o intuito de diminuir o impacto negativo nos projetos.Made available in DSpace on 2015-04-07T21:08:52Z (GMT). No. of bitstreams: 1 Irapuan Gloria Junior.pdf: 1320735 bytes, checksum: 7800e0dbededaf9ef3973648f9765f35 (MD5) Previous issue date: 2014-11-07application/pdfporUniversidade Nove de JulhoPrograma de P??s-Gradua????o em Gest??o de ProjetosUninoveBRAdministra????ogerenciamento de projetosgerenciamento de riscosprojetos de TIfus??otelecomunica????esriscosproject managementrisk managementIT projectsmergertelecommunicationsrisksCIENCIAS SOCIAIS APLICADAS::ADMINISTRACAOIdentifica????o e mitiga????o de riscos em projetos de TI: um Estudo de caso no setor de telecomunica????es no momento de fus??oinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesis8024035432632778221600info:eu-repo/semantics/openAccessreponame:Biblioteca Digital de Teses e Dissertações da Uninoveinstname:Universidade Nove de Julho (UNINOVE)instacron:UNINOVEORIGINALIrapuan Gloria Junior.pdfapplication/pdf1320735http://localhost:8080/tede/bitstream/tede/150/1/Irapuan+Gloria+Junior.pdf7800e0dbededaf9ef3973648f9765f35MD51tede/1502019-06-19 15:51:09.687oai:localhost:tede/150Biblioteca Digital de Teses e Dissertaçõeshttp://bibliotecatede.uninove.br/PRIhttp://bibliotecatede.uninove.br/oai/requestbibliotecatede@uninove.br||bibliotecatede@uninove.bropendoar:2019-06-19T18:51:09Biblioteca Digital de Teses e Dissertações da Uninove - Universidade Nove de Julho (UNINOVE)false |
dc.title.por.fl_str_mv |
Identifica????o e mitiga????o de riscos em projetos de TI: um Estudo de caso no setor de telecomunica????es no momento de fus??o |
title |
Identifica????o e mitiga????o de riscos em projetos de TI: um Estudo de caso no setor de telecomunica????es no momento de fus??o |
spellingShingle |
Identifica????o e mitiga????o de riscos em projetos de TI: um Estudo de caso no setor de telecomunica????es no momento de fus??o Gl??ria J??nior, Irapuan gerenciamento de projetos gerenciamento de riscos projetos de TI fus??o telecomunica????es riscos project management risk management IT projects merger telecommunications risks CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO |
title_short |
Identifica????o e mitiga????o de riscos em projetos de TI: um Estudo de caso no setor de telecomunica????es no momento de fus??o |
title_full |
Identifica????o e mitiga????o de riscos em projetos de TI: um Estudo de caso no setor de telecomunica????es no momento de fus??o |
title_fullStr |
Identifica????o e mitiga????o de riscos em projetos de TI: um Estudo de caso no setor de telecomunica????es no momento de fus??o |
title_full_unstemmed |
Identifica????o e mitiga????o de riscos em projetos de TI: um Estudo de caso no setor de telecomunica????es no momento de fus??o |
title_sort |
Identifica????o e mitiga????o de riscos em projetos de TI: um Estudo de caso no setor de telecomunica????es no momento de fus??o |
author |
Gl??ria J??nior, Irapuan |
author_facet |
Gl??ria J??nior, Irapuan |
author_role |
author |
dc.contributor.advisor1.fl_str_mv |
Chaves, Marcirio Silveira |
dc.contributor.advisor1Lattes.fl_str_mv |
http://lattes.cnpq.br/1149445153608393 |
dc.contributor.authorID.fl_str_mv |
CPF:18482855824 |
dc.contributor.authorLattes.fl_str_mv |
http://lattes.cnpq.br/4001571055313294 |
dc.contributor.author.fl_str_mv |
Gl??ria J??nior, Irapuan |
contributor_str_mv |
Chaves, Marcirio Silveira |
dc.subject.por.fl_str_mv |
gerenciamento de projetos gerenciamento de riscos projetos de TI fus??o telecomunica????es riscos |
topic |
gerenciamento de projetos gerenciamento de riscos projetos de TI fus??o telecomunica????es riscos project management risk management IT projects merger telecommunications risks CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO |
dc.subject.eng.fl_str_mv |
project management risk management IT projects merger telecommunications risks |
dc.subject.cnpq.fl_str_mv |
CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO |
description |
High dependence on technology characterizes companies in the telecommunications industry, reason why the degree of uncertainty in their projects reach critical levels, causing the need to identify and, subsequently, mitigate risks is imperative. This study addresses the following research question: What are the risks identified in the melting period in telecommunications companies in IT projects and how can they be mitigated? The relevance of the study is justified by the fact that, despite the theme of risk be easily found in the literature, the choice for the telecommunications industry greatly restricts scientific contributions, and in the case of the melting period, is virtually nonexistent. In this work, the chosen ontology is intersubjective, with employment of interpretive epistemology in an exploratory case study. The data analysis was made by means of triangulation, considered eleven interviews with people from different managerial and administration positions, document analysis and information media. The results include a list of 25 possible unique risks in IT projects in telecommunications companies in the melting period and suggestions for mitigating these risks encountered. Risks were identified through comparison of the risks raised in interviews and his lack of citations in the risks identified in the literature, the latter being listed through journal articles. The theoretical contribution is the list of risks during the merger of telecommunications companies, which are absent in the academy and it can be used in further researches. The contribution to the practice enables project managers apply the findings identified in its risk management in IT projects that are in a similar environment, due to the possibility of analytical generalization. The suggestions include the use of mitigating agiles methodologies, such as Scrum, as a possible solution to the turnover effects, and loss of volatile environmental officials due to the voluntary resignation plan and other types of dismissal. The use of technical documentation, such as Unified Modeling Language is suggested as a way to reduce the loss of know-how and as a way to record the activities to be performed by the system developers. As last mitigation action the application of specific items and the PMBoK IPMA-NCB in order to reduce the negative impact in projects. |
publishDate |
2014 |
dc.date.issued.fl_str_mv |
2014-11-07 |
dc.date.accessioned.fl_str_mv |
2015-04-07T21:08:52Z |
dc.date.available.fl_str_mv |
2015-02-11 |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
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info:eu-repo/semantics/masterThesis |
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masterThesis |
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publishedVersion |
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GL??RIA J??NIOR, Irapuan. Identifica????o e mitiga????o de riscos em projetos de TI: um Estudo de caso no setor de telecomunica????es no momento de fus??o. 2014. 103 f. Disserta????o (Mestrado em Administra????o) - Universidade Nove de Julho, S??o Paulo, 2014. |
dc.identifier.uri.fl_str_mv |
http://bibliotecatede.uninove.br/tede/handle/tede/150 |
identifier_str_mv |
GL??RIA J??NIOR, Irapuan. Identifica????o e mitiga????o de riscos em projetos de TI: um Estudo de caso no setor de telecomunica????es no momento de fus??o. 2014. 103 f. Disserta????o (Mestrado em Administra????o) - Universidade Nove de Julho, S??o Paulo, 2014. |
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http://bibliotecatede.uninove.br/tede/handle/tede/150 |
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