A transformação do especialista em líder: um estudo de caso em empresa de telecomunicações

• Ano de defesa: 2013
• Autor(a) principal: Oliveira, Alexandre Vieira de
• Orientador(a): Trevisan, Leonardo Nelmi
• Tipo de documento: Dissertação
• Tipo de acesso: Acesso aberto
• Idioma: por
• Instituição de defesa: Pontifícia Universidade Católica de São Paulo
• Programa de Pós-Graduação: Programa de Estudos Pós-Graduados em Administração
• Departamento: Faculdade de Economia, Administração, Contábeis e Atuariais
• País: BR
• Palavras-chave em Português: Especialista; Técnico; Tecnologia da informação; Líder; Liderança contemporânea
• Palavras-chave em Inglês: Specialist; Technician; Information technology; Leader; Contemporary leadership
• Área do conhecimento CNPq: CNPQ::CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO
• Link de acesso: https://tede2.pucsp.br/handle/handle/1078

Promoting specialists to leaders without previous preparation can be considered an acceptable practice in some organizations. When promoted, those professionals can face some difficulties in leading a group because they are still connected to their previous competencies as a technician, and the organization can lose some efficiency if it does not take the responsibility in developing its leadership giving support on leaders development. This paper intends to identify how and why technical specialists became leaders, and if they completed their knowledge after being promoted, connecting technical and leadership skills. It has been tested three hypotheses (1) specialists have been desired leadership position in their career planning, (2) specialists considered promotion to leader as a pay grade increase, and have a prominent position, and (3) if there was a continuous improvement of Alvo Telecom leaders, identifying talents and developing them before and after they take the leadership role. Supported by a theoretical framework that describes the professional experts in information technology (IT) and contemporary leadership, the research adopted a case study as a research method, with exploratory and qualitative methodological approach, based on interviews with structured questionnaire composed by open and closed questions. The result obtained after interviewing nine leaders of that organization, almost all of them no longer wished to continue in their technical career, however few have really prepared before getting an opportunity to lead a team, although they possessed characteristics and traits of leadership. The promotion was due to their performance as technician, and their superiors also considered existent leadership skills. There was not a direct objective of getting a raise, but contribute more to the organization beyond their technical role, and transmit knowledge to team members. Leaders had own characteristics of leadership, however lacked developing others, and they expected, somehow, that the organization could direct them and do a periodic evaluation of their accomplishments