Derivativos: disseminação do conhecimento na área operacional de mercados de capitais
Ano de defesa: | 2011 |
---|---|
Autor(a) principal: | |
Orientador(a): | |
Banca de defesa: | |
Tipo de documento: | Dissertação |
Tipo de acesso: | Acesso aberto |
Idioma: | por |
Instituição de defesa: |
Pontifícia Universidade Católica de São Paulo
|
Programa de Pós-Graduação: |
Programa de Estudos Pós-Graduados em Administração
|
Departamento: |
Faculdade de Economia, Administração, Contábeis e Atuariais
|
País: |
BR
|
Palavras-chave em Português: | |
Palavras-chave em Inglês: | |
Área do conhecimento CNPq: | |
Link de acesso: | https://tede2.pucsp.br/handle/handle/978 |
Resumo: | The objective of this presentation is to provide a venue for the dissemination of knowledge in the operational capital market s area, known as Back Office . The Back Offices are customary in financial institutions and act as custodians or managers of Investment Funds. The purpose of the study is to find a solution to the problem experienced in this area every time an experienced employee and knowledge holder leaves the institution with no one ready for immediate replacement. The turn-over , a term used to explain the loss and replacement of these personnel, occurs frequently, exposing the institution to the risk of knowledge loss. The transmission of this valuable knowledge from one employee to another is an essential factor to lower operational risk and increase the competitive advantage of both the institution and its professionals. In order to accomplish this task, it was necessary to revitalize the importance of Knowledge Management and Organizational Learning as an example of knowledge´s dissemination as well as process continuity. Knowledge Management and Organizational Learning used the Derivative instruments due to the degree of diversity and complexity of its models and also due to the challenges posed by the last economic crisis in 2008 in which many people were questioning what Instruments Derivative was after all. After extensive bibliographical research done based on the principles from both theories, Knowledge Management and Derivatives, was found to be the main derivative instruments traded in the market. For this reason, it was selected as the model for the knowledge s dissemination plan which is broken down in three steps: 1- Identification of the critical areas where people work with those assets; 2- Knowledge mapping to establish who currently has the knowledge and who needs additional training; 3- Dissemination of the knowledge among the people in the Back Office area. This model is simple, practical and does not require additional cost. The model uses current institution´s resources to train different teams in the performance of its duties. The implementation of this program will help to lessen the previous impact caused to the institution by the loss of trained professionals |
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Famá, Rubenshttp://buscatextual.cnpq.br/buscatextual/visualizacv.do?id=K4457959Z2Faria, Susan de2016-04-25T16:44:19Z2011-05-202011-05-11Faria, Susan de. Derivativos: disseminação do conhecimento na área operacional de mercados de capitais. 2011. 134 f. Dissertação (Mestrado em Administração) - Pontifícia Universidade Católica de São Paulo, São Paulo, 2011.https://tede2.pucsp.br/handle/handle/978The objective of this presentation is to provide a venue for the dissemination of knowledge in the operational capital market s area, known as Back Office . The Back Offices are customary in financial institutions and act as custodians or managers of Investment Funds. The purpose of the study is to find a solution to the problem experienced in this area every time an experienced employee and knowledge holder leaves the institution with no one ready for immediate replacement. The turn-over , a term used to explain the loss and replacement of these personnel, occurs frequently, exposing the institution to the risk of knowledge loss. The transmission of this valuable knowledge from one employee to another is an essential factor to lower operational risk and increase the competitive advantage of both the institution and its professionals. In order to accomplish this task, it was necessary to revitalize the importance of Knowledge Management and Organizational Learning as an example of knowledge´s dissemination as well as process continuity. Knowledge Management and Organizational Learning used the Derivative instruments due to the degree of diversity and complexity of its models and also due to the challenges posed by the last economic crisis in 2008 in which many people were questioning what Instruments Derivative was after all. After extensive bibliographical research done based on the principles from both theories, Knowledge Management and Derivatives, was found to be the main derivative instruments traded in the market. For this reason, it was selected as the model for the knowledge s dissemination plan which is broken down in three steps: 1- Identification of the critical areas where people work with those assets; 2- Knowledge mapping to establish who currently has the knowledge and who needs additional training; 3- Dissemination of the knowledge among the people in the Back Office area. This model is simple, practical and does not require additional cost. The model uses current institution´s resources to train different teams in the performance of its duties. The implementation of this program will help to lessen the previous impact caused to the institution by the loss of trained professionalsEsta dissertação de característica descritiva tem a proposta de apresentar um caminho para contribuir com a disseminação do conhecimento na área operacional de mercados de capitais, conhecida como Back Office, comum nas instituições financeiras que atuam como custodiantes ou gestoras de fundos de investimentos. O motivo do estudo foi o problema que se instala nessa área, toda vez que um funcionário experiente e detentor de conhecimentos deixa a instituição, sem que haja alguém preparado para substituí-lo de imediato. O turnover, termo usado para explicar a rotatividade dessas pessoas, ocorre com frequência, expondo a instituição ao risco de perda do conhecimento, fator essencial que contribui para diminuir o risco operacional e aumentar a vantagem competitiva, tanto da instituição como de seus profissionais. Portanto, para a realização do trabalho foi preciso resgatar a importância da Gestão do Conhecimento e Aprendizado Organizacional. Como exemplo de disseminação do conhecimento e continuidade do processo, foram usados os Instrumentos Derivativos, pelo grau de diversidade e complexidade de seus modelos e também pela exposição em que se encontraram, sobretudo depois da última crise econômica que veio à tona em 2008, levando as pessoas a questionarem, o que são, afinal, os instrumentos Derivativos? Após revisão bibliográfica com base nos princípios que abordam as teorias, Gestão do Conhecimento e Derivativos, foram descritos os principais instrumentos Derivativos negociados no mercado e, em seguida, apresentado o modelo adotado para disseminação, que ocorreu em três etapas: 1- Identificação dos setores da área que trabalham com esses ativos; 2- Mapeamento do conhecimento já adquirido e as necessidades de melhorias; 3- Disseminação do conhecimento entre as pessoas que integram a área Back Office. Um modelo simples e prático, que não demanda custos, pois utiliza recursos da própria instituição, que pode auxiliar na capacitação das equipes para realização de suas atividades e fazer com que a instituição não sofra tanto impacto ao perder um profissional treinadoapplication/pdfhttp://tede2.pucsp.br/tede/retrieve/2206/Susan%20de%20Faria.pdf.jpgporPontifícia Universidade Católica de São PauloPrograma de Estudos Pós-Graduados em AdministraçãoPUC-SPBRFaculdade de Economia, Administração, Contábeis e AtuariaisGestão do conhecimentoDerivativosBack officeKnowledge managementDerivativesCNPQ::CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAODerivativos: disseminação do conhecimento na área operacional de mercados de capitaisinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisinfo:eu-repo/semantics/openAccessreponame:Biblioteca Digital de Teses e Dissertações da PUC_SPinstname:Pontifícia Universidade Católica de São Paulo (PUC-SP)instacron:PUC_SPTEXTSusan de Faria.pdf.txtSusan de Faria.pdf.txtExtracted texttext/plain267496https://repositorio.pucsp.br/xmlui/bitstream/handle/978/3/Susan%20de%20Faria.pdf.txta7b3938e6f5624141ea50133b3361238MD53ORIGINALSusan de Faria.pdfapplication/pdf931634https://repositorio.pucsp.br/xmlui/bitstream/handle/978/1/Susan%20de%20Faria.pdfec8bf408ea1dab679685363fd10b330cMD51THUMBNAILSusan de Faria.pdf.jpgSusan de Faria.pdf.jpgGenerated Thumbnailimage/jpeg3755https://repositorio.pucsp.br/xmlui/bitstream/handle/978/2/Susan%20de%20Faria.pdf.jpg8068ab511e5a8c5867253648b8a61387MD52handle/9782022-12-20 12:08:11.157oai:repositorio.pucsp.br:handle/978Biblioteca Digital de Teses e Dissertaçõeshttps://sapientia.pucsp.br/https://sapientia.pucsp.br/oai/requestbngkatende@pucsp.br||rapassi@pucsp.bropendoar:2022-12-20T15:08:11Biblioteca Digital de Teses e Dissertações da PUC_SP - Pontifícia Universidade Católica de São Paulo (PUC-SP)false |
dc.title.por.fl_str_mv |
Derivativos: disseminação do conhecimento na área operacional de mercados de capitais |
title |
Derivativos: disseminação do conhecimento na área operacional de mercados de capitais |
spellingShingle |
Derivativos: disseminação do conhecimento na área operacional de mercados de capitais Faria, Susan de Gestão do conhecimento Derivativos Back office Knowledge management Derivatives CNPQ::CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO |
title_short |
Derivativos: disseminação do conhecimento na área operacional de mercados de capitais |
title_full |
Derivativos: disseminação do conhecimento na área operacional de mercados de capitais |
title_fullStr |
Derivativos: disseminação do conhecimento na área operacional de mercados de capitais |
title_full_unstemmed |
Derivativos: disseminação do conhecimento na área operacional de mercados de capitais |
title_sort |
Derivativos: disseminação do conhecimento na área operacional de mercados de capitais |
author |
Faria, Susan de |
author_facet |
Faria, Susan de |
author_role |
author |
dc.contributor.advisor1.fl_str_mv |
Famá, Rubens |
dc.contributor.authorLattes.fl_str_mv |
http://buscatextual.cnpq.br/buscatextual/visualizacv.do?id=K4457959Z2 |
dc.contributor.author.fl_str_mv |
Faria, Susan de |
contributor_str_mv |
Famá, Rubens |
dc.subject.por.fl_str_mv |
Gestão do conhecimento Derivativos |
topic |
Gestão do conhecimento Derivativos Back office Knowledge management Derivatives CNPQ::CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO |
dc.subject.eng.fl_str_mv |
Back office Knowledge management Derivatives |
dc.subject.cnpq.fl_str_mv |
CNPQ::CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO |
description |
The objective of this presentation is to provide a venue for the dissemination of knowledge in the operational capital market s area, known as Back Office . The Back Offices are customary in financial institutions and act as custodians or managers of Investment Funds. The purpose of the study is to find a solution to the problem experienced in this area every time an experienced employee and knowledge holder leaves the institution with no one ready for immediate replacement. The turn-over , a term used to explain the loss and replacement of these personnel, occurs frequently, exposing the institution to the risk of knowledge loss. The transmission of this valuable knowledge from one employee to another is an essential factor to lower operational risk and increase the competitive advantage of both the institution and its professionals. In order to accomplish this task, it was necessary to revitalize the importance of Knowledge Management and Organizational Learning as an example of knowledge´s dissemination as well as process continuity. Knowledge Management and Organizational Learning used the Derivative instruments due to the degree of diversity and complexity of its models and also due to the challenges posed by the last economic crisis in 2008 in which many people were questioning what Instruments Derivative was after all. After extensive bibliographical research done based on the principles from both theories, Knowledge Management and Derivatives, was found to be the main derivative instruments traded in the market. For this reason, it was selected as the model for the knowledge s dissemination plan which is broken down in three steps: 1- Identification of the critical areas where people work with those assets; 2- Knowledge mapping to establish who currently has the knowledge and who needs additional training; 3- Dissemination of the knowledge among the people in the Back Office area. This model is simple, practical and does not require additional cost. The model uses current institution´s resources to train different teams in the performance of its duties. The implementation of this program will help to lessen the previous impact caused to the institution by the loss of trained professionals |
publishDate |
2011 |
dc.date.available.fl_str_mv |
2011-05-20 |
dc.date.issued.fl_str_mv |
2011-05-11 |
dc.date.accessioned.fl_str_mv |
2016-04-25T16:44:19Z |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/masterThesis |
format |
masterThesis |
status_str |
publishedVersion |
dc.identifier.citation.fl_str_mv |
Faria, Susan de. Derivativos: disseminação do conhecimento na área operacional de mercados de capitais. 2011. 134 f. Dissertação (Mestrado em Administração) - Pontifícia Universidade Católica de São Paulo, São Paulo, 2011. |
dc.identifier.uri.fl_str_mv |
https://tede2.pucsp.br/handle/handle/978 |
identifier_str_mv |
Faria, Susan de. Derivativos: disseminação do conhecimento na área operacional de mercados de capitais. 2011. 134 f. Dissertação (Mestrado em Administração) - Pontifícia Universidade Católica de São Paulo, São Paulo, 2011. |
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Pontifícia Universidade Católica de São Paulo |
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Programa de Estudos Pós-Graduados em Administração |
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PUC-SP |
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BR |
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Faculdade de Economia, Administração, Contábeis e Atuariais |
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Pontifícia Universidade Católica de São Paulo |
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