Gest??o da mem??ria organizacional com transfer??ncia do conhecimento e melhoria de um processo cr??tico: o caso de uma ag??ncia reguladora brasileira

Detalhes bibliográficos
Ano de defesa: 2017
Autor(a) principal: Corr??a, Rony Figueredo lattes
Orientador(a): Batista, F??bio Ferreira lattes
Banca de defesa: Não Informado pela instituição
Tipo de documento: Dissertação
Tipo de acesso: Acesso aberto
Idioma: por
Instituição de defesa: Universidade Cat??lica de Bras??lia
Programa de Pós-Graduação: Programa Stricto Sensu em Gest??o do Conhecimento e da Tecnologia da Informa????o
Departamento: Escola de Educa????o, Tecnologia e Comunica????o
País: Brasil
Palavras-chave em Português:
Inova????o gerencial
Gest??o do conhecimento
Desempenho organizacional
Transfer??ncia do conhecimento
Ag??ncia Nacional de Avia????o Civil - ANAC
Organizational performance
Management innovation
Knowledge transfer
Área do conhecimento CNPq:
CNPQ::CIENCIAS SOCIAIS APLICADAS::CIENCIA DA INFORMACAO
Resumo em Inglês: Research conducted by IPEA, in 2014, showed that 70% of Brazilian public institutions are in the early stages of implementing knowledge management - KM - and in this stage the KM is not able to produce benefits for the organization. Besides this low maturity index, there is little research on success cases in the implementation of KM in the Brazilian public administration. Faced with this scenario, this case study aims to investigate how the National Civil Aviation Agency (ANAC), an Brazilian federal public administration body, was successful in implementing knowledge transfer practices to improve the airworthiness certificate issuance process, reducing waiting time of issuing the certificate from 12 to 2.4 days. Thus, from a theoretical point of view, this study intends to compare the findings with the results of empirical studies found in the KM literature that indicates a positive relationship between KM, innovation and organizational performance. As a practical contribution, analyze how the implementation of knowledge transfer practices allowed a public organization to improve the performance of a critical process.
Link de acesso: https://bdtd.ucb.br:8443/jspui/handle/tede/2402
Resumo: Research conducted by IPEA, in 2014, showed that 70% of Brazilian public institutions are in the early stages of implementing knowledge management - KM - and in this stage the KM is not able to produce benefits for the organization. Besides this low maturity index, there is little research on success cases in the implementation of KM in the Brazilian public administration. Faced with this scenario, this case study aims to investigate how the National Civil Aviation Agency (ANAC), an Brazilian federal public administration body, was successful in implementing knowledge transfer practices to improve the airworthiness certificate issuance process, reducing waiting time of issuing the certificate from 12 to 2.4 days. Thus, from a theoretical point of view, this study intends to compare the findings with the results of empirical studies found in the KM literature that indicates a positive relationship between KM, innovation and organizational performance. As a practical contribution, analyze how the implementation of knowledge transfer practices allowed a public organization to improve the performance of a critical process.
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spelling Batista, F??bio Ferreirahttp://lattes.cnpq.br/7904130973593141http://lattes.cnpq.br/5179944315636940Corr??a, Rony Figueredo2018-04-26T12:23:57Z2017-12-14CORR??A, Rony Figueredo. Gest??o da mem??ria organizacional com transfer??ncia do conhecimento e melhoria de um processo cr??tico: o caso de uma ag??ncia reguladora brasileira. 2017. 102 f. Disserta????o (Programa Stricto Sensu em Gest??o do Conhecimento e da Tecnologia da Informa????o) - Universidade Cat??lica de Bras??lia, Bras??lia, 2017.https://bdtd.ucb.br:8443/jspui/handle/tede/2402Research conducted by IPEA, in 2014, showed that 70% of Brazilian public institutions are in the early stages of implementing knowledge management - KM - and in this stage the KM is not able to produce benefits for the organization. Besides this low maturity index, there is little research on success cases in the implementation of KM in the Brazilian public administration. Faced with this scenario, this case study aims to investigate how the National Civil Aviation Agency (ANAC), an Brazilian federal public administration body, was successful in implementing knowledge transfer practices to improve the airworthiness certificate issuance process, reducing waiting time of issuing the certificate from 12 to 2.4 days. Thus, from a theoretical point of view, this study intends to compare the findings with the results of empirical studies found in the KM literature that indicates a positive relationship between KM, innovation and organizational performance. As a practical contribution, analyze how the implementation of knowledge transfer practices allowed a public organization to improve the performance of a critical process.Pesquisa realizada pelo IPEA, em 2014, revelou que 70% das institui????es p??blicas brasileiras ainda encontram-se nos est??gios iniciais na implanta????o da gest??o do conhecimento ??? GC ??? e que neste est??gio a GC n??o ?? capaz de produzir benef??cios para a organiza????o. Al??m desse baixo ??ndice de maturidade, h?? pouca investiga????o sobre os casos de sucesso na implementa????o da GC na administra????o p??blica brasileira. Diante desse cen??rio, este estudo de caso tem o objetivo de investigar o como a Agencia Nacional de Avia????o Civil (ANAC), ??rg??o da administra????o p??blica federal brasileira, teve ??xito em implementar pr??ticas de transfer??ncia do conhecimento para melhorar o processo de emiss??o do certificado de aeronavegabilidade, reduzindo o prazo de espera da emiss??o do certificado de 12 para 2,4 dias. Assim, do ponto de vista te??rico, este estudo pretende comparar os achados com os resultados de estudos emp??ricos encontrados na literatura de GC que apontam uma rela????o positiva entre GC, inova????o e desempenho organizacional. Como contribui????o pr??tica, analisar como a implementa????o de pr??ticas de transfer??ncia do conhecimento permitiu a uma organiza????o p??blica melhorar o desempenho de um processo cr??tico.Submitted by Sara Ribeiro (sara.ribeiro@ucb.br) on 2018-04-26T12:23:27Z No. of bitstreams: 1 RonyFigueredoCorreaDissertacao2017.pdf: 1636822 bytes, checksum: 65d1806cf9a20a854e939b358e7f656f (MD5)Approved for entry into archive by Sara Ribeiro (sara.ribeiro@ucb.br) on 2018-04-26T12:23:57Z (GMT) No. of bitstreams: 1 RonyFigueredoCorreaDissertacao2017.pdf: 1636822 bytes, checksum: 65d1806cf9a20a854e939b358e7f656f (MD5)Made available in DSpace on 2018-04-26T12:23:57Z (GMT). No. of bitstreams: 1 RonyFigueredoCorreaDissertacao2017.pdf: 1636822 bytes, checksum: 65d1806cf9a20a854e939b358e7f656f (MD5) Previous issue date: 2017-12-14application/pdfhttps://bdtd.ucb.br:8443/jspui/retrieve/5669/RonyFigueredoCorreaDissertacao2017.pdf.jpgporUniversidade Cat??lica de Bras??liaPrograma Stricto Sensu em Gest??o do Conhecimento e da Tecnologia da Informa????oUCBBrasilEscola de Educa????o, Tecnologia e Comunica????oInova????o gerencialGest??o do conhecimentoDesempenho organizacionalTransfer??ncia do conhecimentoAg??ncia Nacional de Avia????o Civil - ANACOrganizational performanceManagement innovationKnowledge transferCNPQ::CIENCIAS SOCIAIS APLICADAS::CIENCIA DA INFORMACAOGest??o da mem??ria organizacional com transfer??ncia do conhecimento e melhoria de um processo cr??tico: o caso de uma ag??ncia reguladora brasileirainfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisinfo:eu-repo/semantics/openAccessreponame:Biblioteca Digital de Teses e Dissertações da UCBinstname:Universidade Católica de Brasíliainstacron:UCBTHUMBNAILRonyFigueredoCorreaDissertacao2017.pdf.jpgRonyFigueredoCorreaDissertacao2017.pdf.jpgimage/jpeg5737https://bdtd.ucb.br:8443/jspui/bitstream/tede/2402/4/RonyFigueredoCorreaDissertacao2017.pdf.jpg10d5c5b9ffa02fff1f2843bb49514bd5MD54TEXTRonyFigueredoCorreaDissertacao2017.pdf.txtRonyFigueredoCorreaDissertacao2017.pdf.txttext/plain185328https://bdtd.ucb.br:8443/jspui/bitstream/tede/2402/3/RonyFigueredoCorreaDissertacao2017.pdf.txtf7791a4505fa227c136fd54a2555870eMD53ORIGINALRonyFigueredoCorreaDissertacao2017.pdfRonyFigueredoCorreaDissertacao2017.pdfapplication/pdf1636822https://bdtd.ucb.br:8443/jspui/bitstream/tede/2402/2/RonyFigueredoCorreaDissertacao2017.pdf65d1806cf9a20a854e939b358e7f656fMD52LICENSElicense.txtlicense.txttext/plain; charset=utf-81844https://bdtd.ucb.br:8443/jspui/bitstream/tede/2402/1/license.txt70b9d0ee11a17508752e2b6414fe48adMD51tede/2402oai:bdtd.ucb.br:tede/24022018-04-27 01:05:01.349Biblioteca Digital de Disserta????es da Universidade Cat??lica de Bras??lia - UCBsdi@ucb.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
dc.title.por.fl_str_mv Gest??o da mem??ria organizacional com transfer??ncia do conhecimento e melhoria de um processo cr??tico: o caso de uma ag??ncia reguladora brasileira
title Gest??o da mem??ria organizacional com transfer??ncia do conhecimento e melhoria de um processo cr??tico: o caso de uma ag??ncia reguladora brasileira
spellingShingle Gest??o da mem??ria organizacional com transfer??ncia do conhecimento e melhoria de um processo cr??tico: o caso de uma ag??ncia reguladora brasileira
Corr??a, Rony Figueredo
Inova????o gerencial
Gest??o do conhecimento
Desempenho organizacional
Transfer??ncia do conhecimento
Ag??ncia Nacional de Avia????o Civil - ANAC
Organizational performance
Management innovation
Knowledge transfer
CNPQ::CIENCIAS SOCIAIS APLICADAS::CIENCIA DA INFORMACAO
title_short Gest??o da mem??ria organizacional com transfer??ncia do conhecimento e melhoria de um processo cr??tico: o caso de uma ag??ncia reguladora brasileira
title_full Gest??o da mem??ria organizacional com transfer??ncia do conhecimento e melhoria de um processo cr??tico: o caso de uma ag??ncia reguladora brasileira
title_fullStr Gest??o da mem??ria organizacional com transfer??ncia do conhecimento e melhoria de um processo cr??tico: o caso de uma ag??ncia reguladora brasileira
title_full_unstemmed Gest??o da mem??ria organizacional com transfer??ncia do conhecimento e melhoria de um processo cr??tico: o caso de uma ag??ncia reguladora brasileira
title_sort Gest??o da mem??ria organizacional com transfer??ncia do conhecimento e melhoria de um processo cr??tico: o caso de uma ag??ncia reguladora brasileira
author Corr??a, Rony Figueredo
author_facet Corr??a, Rony Figueredo
author_role author
dc.contributor.advisor1.fl_str_mv Batista, F??bio Ferreira
dc.contributor.advisor1Lattes.fl_str_mv http://lattes.cnpq.br/7904130973593141
dc.contributor.authorLattes.fl_str_mv http://lattes.cnpq.br/5179944315636940
dc.contributor.author.fl_str_mv Corr??a, Rony Figueredo
contributor_str_mv Batista, F??bio Ferreira
dc.subject.por.fl_str_mv Inova????o gerencial
Gest??o do conhecimento
Desempenho organizacional
Transfer??ncia do conhecimento
Ag??ncia Nacional de Avia????o Civil - ANAC
Organizational performance
Management innovation
Knowledge transfer
topic Inova????o gerencial
Gest??o do conhecimento
Desempenho organizacional
Transfer??ncia do conhecimento
Ag??ncia Nacional de Avia????o Civil - ANAC
Organizational performance
Management innovation
Knowledge transfer
CNPQ::CIENCIAS SOCIAIS APLICADAS::CIENCIA DA INFORMACAO
dc.subject.cnpq.fl_str_mv CNPQ::CIENCIAS SOCIAIS APLICADAS::CIENCIA DA INFORMACAO
dc.description.abstract.eng.fl_txt_mv Research conducted by IPEA, in 2014, showed that 70% of Brazilian public institutions are in the early stages of implementing knowledge management - KM - and in this stage the KM is not able to produce benefits for the organization. Besides this low maturity index, there is little research on success cases in the implementation of KM in the Brazilian public administration. Faced with this scenario, this case study aims to investigate how the National Civil Aviation Agency (ANAC), an Brazilian federal public administration body, was successful in implementing knowledge transfer practices to improve the airworthiness certificate issuance process, reducing waiting time of issuing the certificate from 12 to 2.4 days. Thus, from a theoretical point of view, this study intends to compare the findings with the results of empirical studies found in the KM literature that indicates a positive relationship between KM, innovation and organizational performance. As a practical contribution, analyze how the implementation of knowledge transfer practices allowed a public organization to improve the performance of a critical process.
dc.description.abstract.por.fl_txt_mv Pesquisa realizada pelo IPEA, em 2014, revelou que 70% das institui????es p??blicas brasileiras ainda encontram-se nos est??gios iniciais na implanta????o da gest??o do conhecimento ??? GC ??? e que neste est??gio a GC n??o ?? capaz de produzir benef??cios para a organiza????o. Al??m desse baixo ??ndice de maturidade, h?? pouca investiga????o sobre os casos de sucesso na implementa????o da GC na administra????o p??blica brasileira. Diante desse cen??rio, este estudo de caso tem o objetivo de investigar o como a Agencia Nacional de Avia????o Civil (ANAC), ??rg??o da administra????o p??blica federal brasileira, teve ??xito em implementar pr??ticas de transfer??ncia do conhecimento para melhorar o processo de emiss??o do certificado de aeronavegabilidade, reduzindo o prazo de espera da emiss??o do certificado de 12 para 2,4 dias. Assim, do ponto de vista te??rico, este estudo pretende comparar os achados com os resultados de estudos emp??ricos encontrados na literatura de GC que apontam uma rela????o positiva entre GC, inova????o e desempenho organizacional. Como contribui????o pr??tica, analisar como a implementa????o de pr??ticas de transfer??ncia do conhecimento permitiu a uma organiza????o p??blica melhorar o desempenho de um processo cr??tico.
description Research conducted by IPEA, in 2014, showed that 70% of Brazilian public institutions are in the early stages of implementing knowledge management - KM - and in this stage the KM is not able to produce benefits for the organization. Besides this low maturity index, there is little research on success cases in the implementation of KM in the Brazilian public administration. Faced with this scenario, this case study aims to investigate how the National Civil Aviation Agency (ANAC), an Brazilian federal public administration body, was successful in implementing knowledge transfer practices to improve the airworthiness certificate issuance process, reducing waiting time of issuing the certificate from 12 to 2.4 days. Thus, from a theoretical point of view, this study intends to compare the findings with the results of empirical studies found in the KM literature that indicates a positive relationship between KM, innovation and organizational performance. As a practical contribution, analyze how the implementation of knowledge transfer practices allowed a public organization to improve the performance of a critical process.
publishDate 2017
dc.date.issued.fl_str_mv 2017-12-14
dc.date.accessioned.fl_str_mv 2018-04-26T12:23:57Z
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dc.type.driver.fl_str_mv info:eu-repo/semantics/masterThesis
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dc.identifier.citation.fl_str_mv CORR??A, Rony Figueredo. Gest??o da mem??ria organizacional com transfer??ncia do conhecimento e melhoria de um processo cr??tico: o caso de uma ag??ncia reguladora brasileira. 2017. 102 f. Disserta????o (Programa Stricto Sensu em Gest??o do Conhecimento e da Tecnologia da Informa????o) - Universidade Cat??lica de Bras??lia, Bras??lia, 2017.
dc.identifier.uri.fl_str_mv https://bdtd.ucb.br:8443/jspui/handle/tede/2402
identifier_str_mv CORR??A, Rony Figueredo. Gest??o da mem??ria organizacional com transfer??ncia do conhecimento e melhoria de um processo cr??tico: o caso de uma ag??ncia reguladora brasileira. 2017. 102 f. Disserta????o (Programa Stricto Sensu em Gest??o do Conhecimento e da Tecnologia da Informa????o) - Universidade Cat??lica de Bras??lia, Bras??lia, 2017.
url https://bdtd.ucb.br:8443/jspui/handle/tede/2402
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dc.publisher.program.fl_str_mv Programa Stricto Sensu em Gest??o do Conhecimento e da Tecnologia da Informa????o
dc.publisher.initials.fl_str_mv UCB
dc.publisher.country.fl_str_mv Brasil
dc.publisher.department.fl_str_mv Escola de Educa????o, Tecnologia e Comunica????o
publisher.none.fl_str_mv Universidade Cat??lica de Bras??lia
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