O estresse no trabalho dos Agentes Comunitários de Saúde do Município do Rio de Janeiro

• Ano de defesa: 2010
• Autor(a) principal: Santos, Luiz Fernando Boiteux
• Orientador(a): David, Helena Maria Scherlowski Leal
• Banca de defesa: Passos, Joanir Pereira , Souza, Norma Valéria Dantas de Oliveira
• Tipo de documento: Dissertação
• Tipo de acesso: Acesso aberto
• Idioma: por
• Instituição de defesa: Universidade do Estado do Rio de Janeiro
• Programa de Pós-Graduação: Programa de Pós-Graduação em Enfermagem
• Departamento: Centro Biomédico::Faculdade de Enfermagem
• País: BR
• Palavras-chave em Português: Estresse; Trabalho; Agente comunitário de saúde; Enfermagem; Stress ocupacional; Saúde e trabalho; Saúde comunitária - Auxiliares; Enfermagem do trabalho; Esgotamento profissional; Auxiliares de saúde comunitária
• Palavras-chave em Inglês: Stress; Work; Agent community health; Nursing
• Área do conhecimento CNPq: CNPQ::CIENCIAS DA SAUDE::ENFERMAGEM
• Link de acesso: http://www.bdtd.uerj.br/handle/1/11226

The study of the psychosocial dimensions of work has increased in importance in recent decades, due to the new political and economic world of globalization, which determines changes in the world of work and workers exposed to occupational risk factors, including stress. The professional category of the Community Health Agent (ACS), established in the context of health reforms sweeping through Brazil since 80th, is one of the main purposes of the act to reorganize the health system in the country. The ACS has the specificity and pre-requisites need to be resident of the area served by the Health Team of the Family, a fact accounted for a unique look into the study in the area of occupational health. In this scenario the nurse plays a role of leadership and has a hallmark, which is maintaining constant contact with the community, performing activities of great interaction with the ACS and avoid or minimize stress factors and possible health problems within the Health worker. This paper studied the work of the ACS as a generator of occupational stress in the Program of Family Health. Aims to discuss general occupational stress as perceived by the ACS PSF in a program area of the city of Rio de Janeiro. This is a descriptive and qualitative approach. The scenario of the study were units of Family Health in Rio de Janeiro, and 32 subjects ACS entered into three modules of the PSF. Data collection was conducted through individual interviews semi-structured, organized and analyzed using the methodology of content analysis, from which we identified the following categories: frustration, work from ACS, representation of the work, process of the work, the relationship between work stress x health. The results indicate low recognition interfering with productivity and self-esteem, excessive intensity and rhythm employees at work, promoting the bureaucracy of execution, violence as a factor of insecurity and recognizes the influence of stress on health both physical and mental. Analysis of work of the ACS PSF points active in issues that hinder their full performance, and the practice extends beyond the standardized concepts contained in the Regulations and other instruments governing its mission. The real work is a universe more complex and richer than the prescribed work, which in this study, presented as a source of stress, illness and discomfort, expressed in the vocalizations of complaints.