CLIMA ORGANIZACIONAL E SATISFAÇÃO NO TRABALHO: ESTUDO DE CASO JUNTO A ASSISTENTES EM ADMINISTRAÇÃO DA UFF

• Ano de defesa: 2012
• Autor(a) principal: Teixeira, Maria Clara de Salles
• Tipo de documento: Dissertação
• Tipo de acesso: Acesso aberto
• Idioma: por
• Instituição de defesa: Programa de Pós-graduação em Sistemas de Gestão; Segurança do Trabalho, Meio-ambiente, Gestão pela Qualidade Total
• Palavras-chave em Português: Clima Organizacional; Satisfação no Trabalho; Gestão de Pessoas; Servidor Público; Universidade Federal; Organizational Climate; Job Satisfaction; Management of People; Public Servant; Federal University; CNPQ::ENGENHARIAS::ENGENHARIA DE PRODUCAO
• Link de acesso: https://app.uff.br/riuff/handle/1/19875

The aim of this study, through organizational climate survey, analyze the job satisfaction of the prospect of civil servants occupying the post of Administrative Assistant in the Fluminense Federal University. Specifically, this research also assesses whether the degree of satisfaction of these workers is influenced by their educational level. As a methodological option and bibliographic and documentary research, we used empirical research characterized as exploratory-descriptive case study, with the participation of 92 workers. The results are consistent with published reports which claim that job satisfaction is a multidimensional phenomenon, and that the levels of worker satisfaction may vary depending on the different aspects of the organizational context. In this case, workers reported that they have a good level of overall satisfaction, with very positive indices for the following organizational variables: valuation and recognition, development, teamwork, leadership, organizational image, clarity of goals, work itself, working conditions, sector capacity and general satisfaction. They reported dissatisfaction indices regarding the variables salary and benefits, and specific indices of satisfaction and dissatisfaction with their career and communication and integration among different sectors of the University. No contrasting results were found with regard to the educational level. Thus, the main conclusion of this study indicates an optimistic organizational climate and that, even in view of interpersonal distinctions, the workers finds satisfaction in fulfilling their everyday tasks and in the relationship generated by the coexistence of all who make up the workforce of Administrative Assistants of the Fluminense Federal University.