Compromissos em equipes de projeto de edifícios

• Ano de defesa: 2014
• Autor(a) principal: Santos, Vinícius Carrião dos
• Orientador(a): Amaral, Tatiana Gondim do
• Banca de defesa: Amaral, Tatiana Gondim do, Brandstetter, Maria Carolina Gomes de Oliveira, Barros Neto, José de Paula
• Tipo de documento: Dissertação
• Tipo de acesso: Acesso aberto
• Idioma: por
• Instituição de defesa: Universidade Federal de Goiás
• Programa de Pós-Graduação: Programa de Pós-graduação em Engenharia Civil (EEC)
• Departamento: Escola de Engenharia Civil - EEC (RG)
• País: Brasil
• Palavras-chave em Português: Coordenação de projetos; Análise da conversa; Comprometimento
• Palavras-chave em Inglês: Design coordination; Conversation analysis; Commitment
• Área do conhecimento CNPq: ENGENHARIA CIVIL::CONSTRUCAO CIVIL
• Link de acesso: http://repositorio.bc.ufg.br/tede/handle/tede/4616

The ineffectiveness and inefficiency of the commitments set out within the building project teams cause losses as rework, delays and additional costs for the following phases of the project and undermine interpersonal relationships. Communication is the tool used to coordinate actions to achieve the completion of the whole project. The observation of the process of establishing commitment allowed to recognize the dynamics of actions that involves the commitments and the possible impacts of the quality of these commitments in the design process. The goal of the research was to investigate how the commitments are established through conversations and interaction between participants of the project coordination team through Conversation Analysis technique. The research has a qualitative and exploratory character and was developed a case study of project coordination meetings. As results can be seen that the Conversation Analysis technique is suitable as a support for the study of commitment, was identified what actions are more closely linked to commitment and also suggested guidelines for practitioners to value the time of commitments establishment. In the academic field, the research contributes to enhancing the theme of communication and interaction in Construction, approach still recent in Brazil and worldwide. To the practice of managing the design process, the research presents a technique that can help agents to improve their communication skills and grasp its commitments as set out in the workplace by providing means to assess and adjust the process while developing.