Desenvolvimento do INOVA - um modelo para a ado??o do Escrit?rio de Processos como mecanismo de inova??o organizacional

• Ano de defesa: 2019
• Autor(a) principal: Faria, Ada Guagliardi
• Orientador(a): Oliveira, Saulo Barbar? de
• Banca de defesa: Toda, Favio Akiyoshi , Oliveira, Saulo Barbar? de , Nogueira, Mauro Oddo
• Tipo de documento: Dissertação
• Tipo de acesso: Acesso aberto
• Idioma: por
• Instituição de defesa: Universidade Federal Rural do Rio de Janeiro
• Programa de Pós-Graduação: Programa de P?s-Gradua??o em Gest?o e Estrat?gia
• Departamento: Instituto de Ci?ncias Sociais Aplicadas
• País: Brasil
• Palavras-chave em Português: Modelo; Gest?o de Processos na Administra??o P?blica; Inova??o na Administra??o P?blica; Escrit?rio de Processos; INOVA
• Palavras-chave em Inglês: Model; Process Management in Public Administration; Innovation in Public Administration; Center of Excellence
• Área do conhecimento CNPq: Administra??o
• Link de acesso: https://tede.ufrrj.br/jspui/handle/jspui/5012

This work presents the applied research of process management in the Rectory of the IFRJ, where the main administrative activities of the Institute are concentrated and the administrative unit that introduced the management of processes recently to meet the requirements of the control bodies, being a way to improve the organizational processes and as a consequence to obtain a greater performance in the produced results. However, in order for the management of the Institute's processes to be introduced and consolidated, a need has been identified in the literature for a dedicated sector to carry out the activities that involve process management. The creation of the Process Management Office, acting in the set of activities that involve the management of processes is proposed, in the present work, as a solution to increase the efficiency in the question of processes in the IFRJ. The study aimed to develop a model for the adoption of a Process Management Office ? INOVA, based on empirical studies of the organizational environment of the IFRJ considering possible barriers to innovation that may impact the implementation of a Office, which is considered an organizational innovation in the Federal Institute. Through the implementation of the Office, service innovations can be realized, with the significant improvement of the service provided and of process, and with the redesign and simplification of the processes. The barriers identified as occurring in innovation deployment processes were found in the context of process management, in the implementation of the office. The research points out the best solutions to overcome these barriers, considering a model for adoption of the Process Management Office to implement process management and bring innovation to the organizational environment of the IFRJ.