Pr?ticas de Gest?o do Conhecimento em organiza??es de ensino: um diagn?stico do sistema de educa??o a dist?ncia do IFRJ

• Ano de defesa: 2020
• Autor(a) principal: Calmeto, Thiago Luis Lopes
• Orientador(a): Cribb, Andr? Yves
• Banca de defesa: Cribb, Andr? Yves, Drumond e Castro, Maria Cristina, Ramos Filho, Am?rico da Costa, Sousa, Manoel Alexandre Silvestre Friques de
• Tipo de documento: Dissertação
• Tipo de acesso: Acesso aberto
• Idioma: por
• Instituição de defesa: Universidade Federal Rural do Rio de Janeiro
• Programa de Pós-Graduação: Programa de P?s-Gradua??o em Gest?o e Estrat?gia
• Departamento: Instituto de Ci?ncias Sociais Aplicadas
• País: Brasil
• Palavras-chave em Português: Gest?o do Conhecimento; Conhecimento Organizacional; Organiza??es de Ensino; Educa??o a Dist?ncia
• Palavras-chave em Inglês: Knowledge Management; Organizational Knowledge; Public Educational Organizations; Distance Education
• Área do conhecimento CNPq: Administra??o
• Link de acesso: https://tede.ufrrj.br/jspui/handle/jspui/6373

The context of constant evolution of society brings with it the influence of many factors on the political, social, economic, cultural and technological levels has led to changes and adaptations at each historical moment. The age of knowledge has brought with it the need for rapid reaction to these changes, causing people, organizations and nations to undergo transformations all the time. In this sense, public and private organizations must be prepared for these changes, with the adoption of new management models to remain alive and active in contemporary society, where knowledge is the main strategic resource to be treated and managed, so as to achieve, with its products and services, competitive advantage, efficiency and organizational performance. With this trend, public organizations, including educational organizations, have also come to recognize the importance of valuing knowledge for the achievement of its goals. In this sense, the educational organizations that work with Distance Education (DE), a growing modality in Brazil, focus on updating knowledge to remain competitive and innovative, applying this knowledge in their educational and organizational context. Thus, Knowledge Management (KM) emerges as an ally of these organizations, as a strategic tool capable of making managed knowledge add value to actions, processes, products and services, through the application of practices that put forward the processes of knowledge creation, storage, sharing and application at individual, group and organizational levels. Therefore, the present research aimed to diagnose the KM practices applied in the IFRJ DE system. The research presents a qualitative and quantitative approach, exploratory, descriptive and applied nature, based on a single case study, starting from field, bibliographic and documentary research. The research subjects were the collaborators of the IFRJ DE system (composed by DE department and face-to-face distance learning centers), and those who are interested in the actions developed in DE by the organization, thus being an intentional sampling. For the data collection, it was used observations, questionnaire and script of semi-structured interviews, to identify the practices and examine how the KM processes occur in this research place. The results showed that there are few KM practices applied in the literature, and that KM processes are critical, occur sporadically and randomly, and need attention. It was concluded, therefore, that KM is practiced in an incipient, informal and ineffective way in the researched universe, and there is no formal KM project. Based on these results, some recommendations were proposed for the adequation and effective implementation of KM in IFRJ DE system, as it understands that the formalization of its practice can contribute to the organization in the development of the DE in all aspects that involve it, as well in the pursuit and achievement of the strategic objective of consolidating DE as a teaching modality.