Suporte organizacional percebido pelos funcionários públicos do serviço social: estudo no estado do Rio Grande do Sul

• Ano de defesa: 2023
• Autor(a) principal: Tessele, Luciana Wolf
• Orientador(a): Grohmann, Márcia Zampieri
• Banca de defesa: Battistella, Luciana Flores, Wittmann, Milton Luiz
• Tipo de documento: Dissertação
• Tipo de acesso: Acesso aberto
• Idioma: por
• Instituição de defesa: Universidade Federal de Santa Maria; Centro de Ciências Sociais e Humanas
• Programa de Pós-Graduação: Programa de Pós-Graduação em Administração Pública
• Departamento: Administração Pública
• País: Brasil
• Palavras-chave em Português: Administração pública; Serviço social; Suporte organizacional
• Palavras-chave em Inglês: Public administration; Social service; Organizational support
• Área do conhecimento CNPq: CNPQ::CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO::ADMINISTRACAO PUBLICA
• Link de acesso: http://repositorio.ufsm.br/handle/1/29472

The techniques and methods used in this work made possible an investigative pilgrimage through the bibliographic study, and guided by the questionnaire applied on organizational support in the Municipalities of Rio Grande do Sul (RS). Organizational support, according to Eisenberger et al. (1986), refers to the worker's perceptions about the quality of the treatment he receives from the organization in return for the effort he spends at work. Organizational Support is also a form of psychological and technical contract based on exchanges and mutual benefits that are established by the worker with his organization (Paschoal, 2008). This is a descriptive and exploratory study carried out in Public Institutions of the 497 municipalities. The study is relevant to a variety of public agents and particularly to the technical professionals of Social Work in their interventions and development of professional competence. The devices endorsed from other countries and municipalities also allow a journey of reflection and means for deductive approaches to management, in public bodies. The purpose of this work asks "how do public administrations and their planning have an organizational support for public servants of Social Service?" To answer this, the theoretical model of Hackman and Oldham (1974) is adopted, but in the Brazilian version through the model of Pedroso et al. (2014). This theoretical model adapts to the research of this work, carrying out the diagnosis in social work, including dimensions that have the purpose of analyzing and measuring the perception about the essential dimensions of work: task variety, task identity, task significance, autonomy and intrinsic feedback. This model counts the personal results and results of the work, in short, of the circumstances that happen in the bond between the employee and the institution, with the objective of diagnosing the work and its organizational supports. It is a research of a quantitative nature, whose data are submitted to systematic observation and quantitative analysis. The public interviewed were social workers from all sectors, allocated in Municipalities of RS. The sample consisted of 106 social workers obtained from different cities. This research presents the contribution of predicting a possible redesign of work activities, as the Social Workers questioned in this research proved to be aware of the demands of work and its dimension, they realize that it is essential to have capacity and ability in their professional practice and that it is not such an individual work, but that is strengthened in teams. They also identified that regarding the quality of the equipment; 63% are satisfied and 58.5% are also satisfied with the treatment they receive from their immediate superior, but report a certain difficulty in communication and feedback from their superiors. These findings state that more planning, co-creation or implementation of organizational support prototypes is needed that have not yet been implemented in assertive communication and feedback feedback, as 74.5% of respondents confirmed receiving very little or modestly information about their performance in the job.