Hospitais com características organizacionais diferenciadas: aplicação do QFD nos serviços de fisioterapia

Detalhes bibliográficos
Ano de defesa: 2003
Autor(a) principal: Cortez Neto, Angelo lattes
Orientador(a): Godoy, Leoni Pentiado lattes
Banca de defesa: Lopes, Luis Felipe Dias, Azambuja, Marcelo
Tipo de documento: Dissertação
Tipo de acesso: Acesso aberto
Idioma: por
Instituição de defesa: Universidade Federal de Santa Maria
Centro de Tecnologia
Programa de Pós-Graduação: Programa de Pós-Graduação em Engenharia de Produção
Departamento: Engenharia de Produção
País: Brasil
Palavras-chave em Português:
QFD
Fisioterapia
Palavras-chave em Inglês:
Physiotherapy
Área do conhecimento CNPq:
CNPQ::ENGENHARIAS::ENGENHARIA DE PRODUCAO
Link de acesso: http://repositorio.ufsm.br/handle/1/26630
Resumo: This work aimed to characterize, to measure and to develop the quality of the physiotherapeutic service in three different hospitals. To reach the objectives quality indicators they were used (IDs) and the quality function deployment. The obtained results, through those two tools, they suggest to invest in the students' training; to aim the motivation and interpersonal relationship; to provide the safety in the practical theoretical knowledge and to accomplish a multidisciplinary with the medical team. These relationships of the results of the tools facilitate the scientific administration of a physiotherapy service, the "QFD" turns possible the characterization of the quality and because of this it selects the technical or administrative actions based on the customer's opinion for the improvement of the service, and the "IDs", evaluate the characteristics of the quality of their customers' service, however, those tools should be applied periodically for the continuous improvement of the quality of the service.
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spelling 2022-10-21T19:55:13Z2022-10-21T19:55:13Z2003-08-04http://repositorio.ufsm.br/handle/1/26630This work aimed to characterize, to measure and to develop the quality of the physiotherapeutic service in three different hospitals. To reach the objectives quality indicators they were used (IDs) and the quality function deployment. The obtained results, through those two tools, they suggest to invest in the students' training; to aim the motivation and interpersonal relationship; to provide the safety in the practical theoretical knowledge and to accomplish a multidisciplinary with the medical team. These relationships of the results of the tools facilitate the scientific administration of a physiotherapy service, the "QFD" turns possible the characterization of the quality and because of this it selects the technical or administrative actions based on the customer's opinion for the improvement of the service, and the "IDs", evaluate the characteristics of the quality of their customers' service, however, those tools should be applied periodically for the continuous improvement of the quality of the service.Este trabalho objetivou caracterizar, mensurar e desenvolver a qualidade do serviço fisioterápico em três diferentes hospitais. Para alcançar os objetivos foram utilizados indicadores de qualidade (IDs) e o desdobramento da função qualidade. Os resultados obtidos, através dessas duas ferramentas, sugerem investir no treinamento dos alunos; objetivar a motivação e relação interpessoal; proporcionar segurança nos conhecimentos teórico práticos e realizar uma multidisciplinariedade com a equipe médica. Estas relações dos resultados das ferramentas facilitam a administração científica de um serviço de fisioterapia, o "QFD" torna possível a caracterização da qualidade e por isso seleciona as ações técnicas ou administrativas baseado na opinião do cliente para a melhoria do serviço, sendo que os "IDs", avaliam as características da qualidade do serviço de seus clientes, entretanto, essas ferramentas devem ser aplicadas periodicamente para o melhoramento contínuo da qualidade do serviço.Coordenação de Aperfeiçoamento de Pessoal de Nível Superior - CAPESporUniversidade Federal de Santa MariaCentro de TecnologiaPrograma de Pós-Graduação em Engenharia de ProduçãoUFSMBrasilEngenharia de ProduçãoAttribution-NonCommercial-NoDerivatives 4.0 Internationalhttp://creativecommons.org/licenses/by-nc-nd/4.0/info:eu-repo/semantics/openAccessQFDFisioterapiaPhysiotherapyCNPQ::ENGENHARIAS::ENGENHARIA DE PRODUCAOHospitais com características organizacionais diferenciadas: aplicação do QFD nos serviços de fisioterapiaHospitals with differentiated organizational characteristics: application of QFD in the services of physiotherapyinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisGodoy, Leoni Pentiadohttp://lattes.cnpq.br/7499692835204617Lopes, Luis Felipe DiasAzambuja, Marcelohttp://lattes.cnpq.br/6655930366672886Cortez Neto, Angelo300800000005600600600600600789ffbac-1499-499a-83fa-2429e3a07b66b477a9db-7736-457e-aeb1-eab3ef44db6e52b4ac9b-ae50-4378-9e6d-d078971edcbcd9aa5b24-b229-4668-bc60-be64722c2a95reponame:Biblioteca Digital de Teses e Dissertações do UFSMinstname:Universidade Federal de Santa Maria (UFSM)instacron:UFSMCC-LICENSElicense_rdflicense_rdfapplication/rdf+xml; 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dc.title.por.fl_str_mv Hospitais com características organizacionais diferenciadas: aplicação do QFD nos serviços de fisioterapia
dc.title.alternative.eng.fl_str_mv Hospitals with differentiated organizational characteristics: application of QFD in the services of physiotherapy
title Hospitais com características organizacionais diferenciadas: aplicação do QFD nos serviços de fisioterapia
spellingShingle Hospitais com características organizacionais diferenciadas: aplicação do QFD nos serviços de fisioterapia
Cortez Neto, Angelo
QFD
Fisioterapia
Physiotherapy
CNPQ::ENGENHARIAS::ENGENHARIA DE PRODUCAO
title_short Hospitais com características organizacionais diferenciadas: aplicação do QFD nos serviços de fisioterapia
title_full Hospitais com características organizacionais diferenciadas: aplicação do QFD nos serviços de fisioterapia
title_fullStr Hospitais com características organizacionais diferenciadas: aplicação do QFD nos serviços de fisioterapia
title_full_unstemmed Hospitais com características organizacionais diferenciadas: aplicação do QFD nos serviços de fisioterapia
title_sort Hospitais com características organizacionais diferenciadas: aplicação do QFD nos serviços de fisioterapia
author Cortez Neto, Angelo
author_facet Cortez Neto, Angelo
author_role author
dc.contributor.advisor1.fl_str_mv Godoy, Leoni Pentiado
dc.contributor.advisor1Lattes.fl_str_mv http://lattes.cnpq.br/7499692835204617
dc.contributor.referee1.fl_str_mv Lopes, Luis Felipe Dias
dc.contributor.referee2.fl_str_mv Azambuja, Marcelo
dc.contributor.authorLattes.fl_str_mv http://lattes.cnpq.br/6655930366672886
dc.contributor.author.fl_str_mv Cortez Neto, Angelo
contributor_str_mv Godoy, Leoni Pentiado
Lopes, Luis Felipe Dias
Azambuja, Marcelo
dc.subject.por.fl_str_mv QFD
Fisioterapia
topic QFD
Fisioterapia
Physiotherapy
CNPQ::ENGENHARIAS::ENGENHARIA DE PRODUCAO
dc.subject.eng.fl_str_mv Physiotherapy
dc.subject.cnpq.fl_str_mv CNPQ::ENGENHARIAS::ENGENHARIA DE PRODUCAO
description This work aimed to characterize, to measure and to develop the quality of the physiotherapeutic service in three different hospitals. To reach the objectives quality indicators they were used (IDs) and the quality function deployment. The obtained results, through those two tools, they suggest to invest in the students' training; to aim the motivation and interpersonal relationship; to provide the safety in the practical theoretical knowledge and to accomplish a multidisciplinary with the medical team. These relationships of the results of the tools facilitate the scientific administration of a physiotherapy service, the "QFD" turns possible the characterization of the quality and because of this it selects the technical or administrative actions based on the customer's opinion for the improvement of the service, and the "IDs", evaluate the characteristics of the quality of their customers' service, however, those tools should be applied periodically for the continuous improvement of the quality of the service.
publishDate 2003
dc.date.issued.fl_str_mv 2003-08-04
dc.date.accessioned.fl_str_mv 2022-10-21T19:55:13Z
dc.date.available.fl_str_mv 2022-10-21T19:55:13Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/masterThesis
format masterThesis
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://repositorio.ufsm.br/handle/1/26630
url http://repositorio.ufsm.br/handle/1/26630
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600
600
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dc.rights.driver.fl_str_mv Attribution-NonCommercial-NoDerivatives 4.0 International
http://creativecommons.org/licenses/by-nc-nd/4.0/
info:eu-repo/semantics/openAccess
rights_invalid_str_mv Attribution-NonCommercial-NoDerivatives 4.0 International
http://creativecommons.org/licenses/by-nc-nd/4.0/
eu_rights_str_mv openAccess
dc.publisher.none.fl_str_mv Universidade Federal de Santa Maria
Centro de Tecnologia
dc.publisher.program.fl_str_mv Programa de Pós-Graduação em Engenharia de Produção
dc.publisher.initials.fl_str_mv UFSM
dc.publisher.country.fl_str_mv Brasil
dc.publisher.department.fl_str_mv Engenharia de Produção
publisher.none.fl_str_mv Universidade Federal de Santa Maria
Centro de Tecnologia
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