Análise e Percepção do Processo de Higienização de Roupas Profissionais em Indústrias Alimentícias

• Ano de defesa: 2006
• Autor(a) principal: Marques, Maria Aparecida Resende
• Orientador(a): Teixeira, Karla Maria Damiano
• Banca de defesa: Loreto, Maria das Dores Saraiva de , Andrade, Viviane Delfino Albuquerque
• Tipo de documento: Dissertação
• Tipo de acesso: Acesso aberto
• Idioma: por
• Instituição de defesa: Universidade Federal de Viçosa
• Programa de Pós-Graduação: Mestrado em Economia Doméstica
• Departamento: Economia familiar; Estudo da família; Teoria econômica e Educação do consumidor
• País: BR
• Palavras-chave em Português: Roupas profissionais; Higienização de roupas; Lavanderia própria e terceirizada
• Palavras-chave em Inglês: Work clothes; Cleaning process applied to clothes; Laundry proprietary and third party
• Área do conhecimento CNPq: CNPQ::CIENCIAS SOCIAIS APLICADAS::ECONOMIA DOMESTICA
• Link de acesso: http://locus.ufv.br/handle/123456789/3374

The aim of the present work was a comparative analysis of the cleaning process applied to work clothes worn by food handlers in the meat processing industry in two types of laundries, proprietary and third party, and also to verify the perception of both managers and food handlers as to the quality of the service provided. Studies show that the cleaning process is more effective when carried out in a third party laundry, although the durability of the clothing is longer when processed in-house. For this reason, the study was carried out in two industrial food handlers, the first being located in a town of Zona da Mata MG, that uses its own laundry for cleaning work clothes, and the other located in the city of Belo Horizonte using a third party laundry. Baseline data was obtained from structured interviews and further data was collected by direct observation. The work clothes were sent to a laboratory for analysis of the textile composition, and the supplied results gave a descriptive and comparative analysis of the garments. The principal results indicated that satisfaction with the cleanliness of the clothes depended on the procedures adopted, considering the physical environment of the laundry, the operational flow of the process and the working systems implemented by the laundry. Thus, a well structured process will guarantee that the work clothes will be free of apparent soiling and in a better state of repair, which, in turn, contributes to the user s satisfaction. In the company which carries out its own cleaning, the managers and handler s perception of the cleaned garments was not satisfactory, due to their appearance and poor state of repair. In the case of the company that makes use of third party cleaning services, the managers and handler s perception was more positive, because they consider that the garments are properly cleaned, when judged by appearance, cleanliness, smell and state of repair. Therefore, it was considered that the option for using a third party cleaning service is the most appropriate choice, because this kind of laundry has the physical capacity to accomplish the required service; qualified personnel to administer the service; an efficient wash process, resulting in garments without stains or smells, and with the users identification clearly marked; the garments are always repaired, thus giving a better appearance, which in turn will better reflect the quality of the product returned to the customer. However, it must be noted that the results obtained in this case study are specific to the present work and are not a generalization.