Políticas públicas e cidadania: qual o papel dos Correios nessa relação?
Ano de defesa: | 2015 |
---|---|
Autor(a) principal: | |
Orientador(a): | |
Banca de defesa: | , |
Tipo de documento: | Dissertação |
Tipo de acesso: | Acesso aberto |
Idioma: | por |
Instituição de defesa: |
Universidade Salvador
|
Programa de Pós-Graduação: |
Desenvolvimento Regional e Urbano
|
Departamento: |
Desenvolvimento Regional e Urbano
|
País: |
Brasil
|
Palavras-chave em Português: | |
Área do conhecimento CNPq: | |
Link de acesso: | http://teste.tede.unifacs.br:8080/tede/handle/tede/487 |
Resumo: | This paper is based on a study done at Empresa Brasileira de Correios e Telégrafos (ECT), to assess whether it is possible for ECT to continue playing the role of social agent facing the growing needs of the communities and the government, given the viability requirement in such a competitive market, in which it analyzes the Post Office in its role of social integrator as a support tool for public policies to promote citizenship, as an agent of the federal public service and holder of a service network present in all municipalities of the country. It sought the identification of the changes that the post office is encountering due to technological and social advances, through the survey of the services offered, the structure and implemented social projects, mapping of the main changes in society, through the analysis of secondary data, evaluation of the postal traffic behavior messages and orders, the consequences for the survival of traditional segments and influence the formulation of policies, strategies and actions of the Company, and the demonstration of the role of the Post Office as a social integrator, through study case of ECT, with reference to the period from 2001 to 2013. It presents initially a brief conceptualization of the core issues, the study objects, followed by a diagnosis and their analyzes of the ECT, the Postal Industry and the use of the Post Office as a support tool for the implementation of government projects and actions. Following it is showed the history of services already provided by the Post Office, which demonstrate the promotion of integration of public policies in order to contribute actions to promote citizenship, social inclusion and accessibility for citizens. The methodology includes the collection of data and information of the posted volumes, as well as information on the postal industry, seeking to evaluate the correlations by statistical analysis. It also involves cataloging the social projects implemented for the period 2001 to 2013. The study found that new technologies are responsible for changes in postal traffic behavior of letters and parcels and the diversification of products and services can affect, even more, the portfolio of the postal sector. The study also demonstrated that the operational infrastructure and services provided by ECT may be increasingly used as tools to support public policy and citizenship. |
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SOUZA, Laumar Neves deSILVA, Jorge Antonio SantosSOUZA, Regina Celeste de AlmeidaALMEIDA, Raimunda Eunice da Silva2017-07-07T00:42:04Z2015-09-22ALMEIDA, Raimunda Eunice da Silva. Políticas públicas e cidadania: qual o papel dos Correios nessa relação?. 2015. 147p. Dissertação (Desenvolvimento Regional e Urbano) - UNIFACS Universidade Salvador, Salvador, 2015.http://teste.tede.unifacs.br:8080/tede/handle/tede/487This paper is based on a study done at Empresa Brasileira de Correios e Telégrafos (ECT), to assess whether it is possible for ECT to continue playing the role of social agent facing the growing needs of the communities and the government, given the viability requirement in such a competitive market, in which it analyzes the Post Office in its role of social integrator as a support tool for public policies to promote citizenship, as an agent of the federal public service and holder of a service network present in all municipalities of the country. It sought the identification of the changes that the post office is encountering due to technological and social advances, through the survey of the services offered, the structure and implemented social projects, mapping of the main changes in society, through the analysis of secondary data, evaluation of the postal traffic behavior messages and orders, the consequences for the survival of traditional segments and influence the formulation of policies, strategies and actions of the Company, and the demonstration of the role of the Post Office as a social integrator, through study case of ECT, with reference to the period from 2001 to 2013. It presents initially a brief conceptualization of the core issues, the study objects, followed by a diagnosis and their analyzes of the ECT, the Postal Industry and the use of the Post Office as a support tool for the implementation of government projects and actions. Following it is showed the history of services already provided by the Post Office, which demonstrate the promotion of integration of public policies in order to contribute actions to promote citizenship, social inclusion and accessibility for citizens. The methodology includes the collection of data and information of the posted volumes, as well as information on the postal industry, seeking to evaluate the correlations by statistical analysis. It also involves cataloging the social projects implemented for the period 2001 to 2013. The study found that new technologies are responsible for changes in postal traffic behavior of letters and parcels and the diversification of products and services can affect, even more, the portfolio of the postal sector. The study also demonstrated that the operational infrastructure and services provided by ECT may be increasingly used as tools to support public policy and citizenship.O presente trabalho apresenta estudo realizado na Empresa Brasileira de Correios e Telégrafos (ECT), com o objetivo de avaliar se é possível a ECT continuar exercendo o papel de agente social frente às necessidades crescentes das comunidades e do governo, diante da exigência de manter-se viável em um mercado de alta competitividade, em que se analisa os Correios em seu papel de integrador social como ferramenta de suporte para políticas públicas de promoção à cidadania, enquanto agente do serviço público federal e detentor de uma rede de atendimento presente em todos os municípios do território nacional. Buscou-se a identificação das transformações que os Correios estão passando decorrentes dos avanços tecnológicos e sociais, por meio do levantamento dos serviços oferecidos, da estrutura e dos projetos sociais implementados, do mapeamento das principais transformações ocorridas na sociedade, mediante a análise de dados secundários, da avaliação do comportamento do tráfego postal de mensagens e de encomendas, dos reflexos para a sobrevivência dos segmentos tradicionais e que influenciam na formulação de diretrizes, estratégias e ações da Empresa, e demonstrar o papel dos Correios como integrador social, por meio de estudo de caso da ECT, tendo como referência o período de 2001 a 2013. Apresenta-se inicialmente uma breve conceituação sobre os temas centrais, objetos do estudo, seguido de um diagnóstico e respectivas análises relativas à ECT, à Indústria Postal e à utilização dos Correios como ferramenta de apoio à implementação dos projetos e ações governamentais. Na sequência apresenta-se o histórico de serviços já disponibilizados pelos Correios, que demonstram a promoção de inserção de políticas públicas, no sentido de contribuir com ações de promoção à cidadania, à inclusão social e à acessibilidade aos cidadãos. A metodologia utilizada contempla o levantamento dos dados e informações dos volumes postados, bem como informações relativas à indústria postal, buscando avaliar as correlações por meio de análises estatísticas. Envolve também a catalogação dos projetos sociais implementados, correspondentes ao período de 2001 a 2013. O estudo concluiu que as novas tecnologias são responsáveis pelas mudanças ocorridas no comportamento do tráfego postal de correspondências e encomendas e que a diversificação dos produtos e serviços pode atingir, cada vez mais, o portfólio do setor postal. Demonstrou também que a infraestrutura operacional e de atendimento disponibilizadas pela ECT poderão ser cada vez mais utilizadas como ferramentas de apoio às políticas públicas e à cidadania.Submitted by Roseli Araujo (roseli.araujo@unifacs.br) on 2017-07-07T00:42:04Z No. of bitstreams: 1 Dissertacao RAIMUNDA EUNICE DA SILVA ALMEIDA.pdf: 1798132 bytes, checksum: d8a1de8d988f3b444a03755a7e5afd82 (MD5)Made available in DSpace on 2017-07-07T00:42:04Z (GMT). No. of bitstreams: 1 Dissertacao RAIMUNDA EUNICE DA SILVA ALMEIDA.pdf: 1798132 bytes, checksum: d8a1de8d988f3b444a03755a7e5afd82 (MD5) Previous issue date: 2015-09-22application/pdfporUniversidade SalvadorDesenvolvimento Regional e UrbanoUNIFACSBrasilDesenvolvimento Regional e UrbanoCidadaniaFerramentas de GovernoIndústria PostalTráfego PostalCiências Sociais AplicadasPolíticas públicas e cidadania: qual o papel dos Correios nessa relação?info:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisinfo:eu-repo/semantics/openAccessreponame:Biblioteca Digital de Teses e Dissertações da UNIFACSinstname:Universidade Salvador (UNIFACS)instacron:UNIFACSLICENSElicense.txtlicense.txttext/plain; charset=utf-82165http://teste.tede.unifacs.br:8080/tede/bitstream/tede/487/1/license.txtbd3efa91386c1718a7f26a329fdcb468MD51ORIGINALDissertacao RAIMUNDA EUNICE DA SILVA ALMEIDA.pdfDissertacao RAIMUNDA EUNICE DA SILVA ALMEIDA.pdfapplication/pdf1798132http://teste.tede.unifacs.br:8080/tede/bitstream/tede/487/2/Dissertacao+RAIMUNDA+EUNICE+DA+SILVA++ALMEIDA.pdfd8a1de8d988f3b444a03755a7e5afd82MD52tede/4872017-07-06 21:42:04.623oai:teste.tede.unifacs.br:tede/487Tk9UQTogQ09MT1FVRSBBUVVJIEEgU1VBIFBSw5NQUklBIExJQ0VOw4dBCkVzdGEgbGljZW7Dp2EgZGUgZXhlbXBsbyDDqSBmb3JuZWNpZGEgYXBlbmFzIHBhcmEgZmlucyBpbmZvcm1hdGl2b3MuCgpMSUNFTsOHQSBERSBESVNUUklCVUnDh8ODTyBOw4NPLUVYQ0xVU0lWQQoKQ29tIGEgYXByZXNlbnRhw6fDo28gZGVzdGEgbGljZW7Dp2EsIHZvY8OqIChvIGF1dG9yIChlcykgb3UgbyB0aXR1bGFyIGRvcyBkaXJlaXRvcyBkZSBhdXRvcikgY29uY2VkZSDDoCBVbml2ZXJzaWRhZGUgClhYWCAoU2lnbGEgZGEgVW5pdmVyc2lkYWRlKSBvIGRpcmVpdG8gbsOjby1leGNsdXNpdm8gZGUgcmVwcm9kdXppciwgIHRyYWR1emlyIChjb25mb3JtZSBkZWZpbmlkbyBhYmFpeG8pLCBlL291IApkaXN0cmlidWlyIGEgc3VhIHRlc2Ugb3UgZGlzc2VydGHDp8OjbyAoaW5jbHVpbmRvIG8gcmVzdW1vKSBwb3IgdG9kbyBvIG11bmRvIG5vIGZvcm1hdG8gaW1wcmVzc28gZSBlbGV0csO0bmljbyBlIAplbSBxdWFscXVlciBtZWlvLCBpbmNsdWluZG8gb3MgZm9ybWF0b3Mgw6F1ZGlvIG91IHbDrWRlby4KClZvY8OqIGNvbmNvcmRhIHF1ZSBhIFNpZ2xhIGRlIFVuaXZlcnNpZGFkZSBwb2RlLCBzZW0gYWx0ZXJhciBvIGNvbnRlw7pkbywgdHJhbnNwb3IgYSBzdWEgdGVzZSBvdSBkaXNzZXJ0YcOnw6NvIApwYXJhIHF1YWxxdWVyIG1laW8gb3UgZm9ybWF0byBwYXJhIGZpbnMgZGUgcHJlc2VydmHDp8Ojby4KClZvY8OqIHRhbWLDqW0gY29uY29yZGEgcXVlIGEgU2lnbGEgZGUgVW5pdmVyc2lkYWRlIHBvZGUgbWFudGVyIG1haXMgZGUgdW1hIGPDs3BpYSBhIHN1YSB0ZXNlIG91IApkaXNzZXJ0YcOnw6NvIHBhcmEgZmlucyBkZSBzZWd1cmFuw6dhLCBiYWNrLXVwIGUgcHJlc2VydmHDp8Ojby4KClZvY8OqIGRlY2xhcmEgcXVlIGEgc3VhIHRlc2Ugb3UgZGlzc2VydGHDp8OjbyDDqSBvcmlnaW5hbCBlIHF1ZSB2b2PDqiB0ZW0gbyBwb2RlciBkZSBjb25jZWRlciBvcyBkaXJlaXRvcyBjb250aWRvcyAKbmVzdGEgbGljZW7Dp2EuIFZvY8OqIHRhbWLDqW0gZGVjbGFyYSBxdWUgbyBkZXDDs3NpdG8gZGEgc3VhIHRlc2Ugb3UgZGlzc2VydGHDp8OjbyBuw6NvLCBxdWUgc2VqYSBkZSBzZXUgCmNvbmhlY2ltZW50bywgaW5mcmluZ2UgZGlyZWl0b3MgYXV0b3JhaXMgZGUgbmluZ3XDqW0uCgpDYXNvIGEgc3VhIHRlc2Ugb3UgZGlzc2VydGHDp8OjbyBjb250ZW5oYSBtYXRlcmlhbCBxdWUgdm9jw6ogbsOjbyBwb3NzdWkgYSB0aXR1bGFyaWRhZGUgZG9zIGRpcmVpdG9zIGF1dG9yYWlzLCB2b2PDqiAKZGVjbGFyYSBxdWUgb2J0ZXZlIGEgcGVybWlzc8OjbyBpcnJlc3RyaXRhIGRvIGRldGVudG9yIGRvcyBkaXJlaXRvcyBhdXRvcmFpcyBwYXJhIGNvbmNlZGVyIMOgIFNpZ2xhIGRlIFVuaXZlcnNpZGFkZSAKb3MgZGlyZWl0b3MgYXByZXNlbnRhZG9zIG5lc3RhIGxpY2Vuw6dhLCBlIHF1ZSBlc3NlIG1hdGVyaWFsIGRlIHByb3ByaWVkYWRlIGRlIHRlcmNlaXJvcyBlc3TDoSBjbGFyYW1lbnRlIAppZGVudGlmaWNhZG8gZSByZWNvbmhlY2lkbyBubyB0ZXh0byBvdSBubyBjb250ZcO6ZG8gZGEgdGVzZSBvdSBkaXNzZXJ0YcOnw6NvIG9yYSBkZXBvc2l0YWRhLgoKQ0FTTyBBIFRFU0UgT1UgRElTU0VSVEHDh8ODTyBPUkEgREVQT1NJVEFEQSBURU5IQSBTSURPIFJFU1VMVEFETyBERSBVTSBQQVRST0PDjU5JTyBPVSAKQVBPSU8gREUgVU1BIEFHw4pOQ0lBIERFIEZPTUVOVE8gT1UgT1VUUk8gT1JHQU5JU01PIFFVRSBOw4NPIFNFSkEgQSBTSUdMQSBERSAKVU5JVkVSU0lEQURFLCBWT0PDiiBERUNMQVJBIFFVRSBSRVNQRUlUT1UgVE9ET1MgRSBRVUFJU1FVRVIgRElSRUlUT1MgREUgUkVWSVPDg08gQ09NTyAKVEFNQsOJTSBBUyBERU1BSVMgT0JSSUdBw4fDlUVTIEVYSUdJREFTIFBPUiBDT05UUkFUTyBPVSBBQ09SRE8uCgpBIFNpZ2xhIGRlIFVuaXZlcnNpZGFkZSBzZSBjb21wcm9tZXRlIGEgaWRlbnRpZmljYXIgY2xhcmFtZW50ZSBvIHNldSBub21lIChzKSBvdSBvKHMpIG5vbWUocykgZG8ocykgCmRldGVudG9yKGVzKSBkb3MgZGlyZWl0b3MgYXV0b3JhaXMgZGEgdGVzZSBvdSBkaXNzZXJ0YcOnw6NvLCBlIG7Do28gZmFyw6EgcXVhbHF1ZXIgYWx0ZXJhw6fDo28sIGFsw6ltIGRhcXVlbGFzIApjb25jZWRpZGFzIHBvciBlc3RhIGxpY2Vuw6dhLgo=Biblioteca Digital de Teses e Dissertaçõeshttp://tede.unifacs.br/http://tede.unifacs.br:8080/oai/requestbibliotecadigital@unifacs.br||bibliotecadigital@unifacs.bropendoar:2017-07-07T00:42:04Biblioteca Digital de Teses e Dissertações da UNIFACS - Universidade Salvador (UNIFACS)false |
dc.title.por.fl_str_mv |
Políticas públicas e cidadania: qual o papel dos Correios nessa relação? |
title |
Políticas públicas e cidadania: qual o papel dos Correios nessa relação? |
spellingShingle |
Políticas públicas e cidadania: qual o papel dos Correios nessa relação? ALMEIDA, Raimunda Eunice da Silva Cidadania Ferramentas de Governo Indústria Postal Tráfego Postal Ciências Sociais Aplicadas |
title_short |
Políticas públicas e cidadania: qual o papel dos Correios nessa relação? |
title_full |
Políticas públicas e cidadania: qual o papel dos Correios nessa relação? |
title_fullStr |
Políticas públicas e cidadania: qual o papel dos Correios nessa relação? |
title_full_unstemmed |
Políticas públicas e cidadania: qual o papel dos Correios nessa relação? |
title_sort |
Políticas públicas e cidadania: qual o papel dos Correios nessa relação? |
author |
ALMEIDA, Raimunda Eunice da Silva |
author_facet |
ALMEIDA, Raimunda Eunice da Silva |
author_role |
author |
dc.contributor.advisor1.fl_str_mv |
SOUZA, Laumar Neves de |
dc.contributor.referee1.fl_str_mv |
SILVA, Jorge Antonio Santos |
dc.contributor.referee2.fl_str_mv |
SOUZA, Regina Celeste de Almeida |
dc.contributor.author.fl_str_mv |
ALMEIDA, Raimunda Eunice da Silva |
contributor_str_mv |
SOUZA, Laumar Neves de SILVA, Jorge Antonio Santos SOUZA, Regina Celeste de Almeida |
dc.subject.por.fl_str_mv |
Cidadania Ferramentas de Governo Indústria Postal Tráfego Postal |
topic |
Cidadania Ferramentas de Governo Indústria Postal Tráfego Postal Ciências Sociais Aplicadas |
dc.subject.cnpq.fl_str_mv |
Ciências Sociais Aplicadas |
description |
This paper is based on a study done at Empresa Brasileira de Correios e Telégrafos (ECT), to assess whether it is possible for ECT to continue playing the role of social agent facing the growing needs of the communities and the government, given the viability requirement in such a competitive market, in which it analyzes the Post Office in its role of social integrator as a support tool for public policies to promote citizenship, as an agent of the federal public service and holder of a service network present in all municipalities of the country. It sought the identification of the changes that the post office is encountering due to technological and social advances, through the survey of the services offered, the structure and implemented social projects, mapping of the main changes in society, through the analysis of secondary data, evaluation of the postal traffic behavior messages and orders, the consequences for the survival of traditional segments and influence the formulation of policies, strategies and actions of the Company, and the demonstration of the role of the Post Office as a social integrator, through study case of ECT, with reference to the period from 2001 to 2013. It presents initially a brief conceptualization of the core issues, the study objects, followed by a diagnosis and their analyzes of the ECT, the Postal Industry and the use of the Post Office as a support tool for the implementation of government projects and actions. Following it is showed the history of services already provided by the Post Office, which demonstrate the promotion of integration of public policies in order to contribute actions to promote citizenship, social inclusion and accessibility for citizens. The methodology includes the collection of data and information of the posted volumes, as well as information on the postal industry, seeking to evaluate the correlations by statistical analysis. It also involves cataloging the social projects implemented for the period 2001 to 2013. The study found that new technologies are responsible for changes in postal traffic behavior of letters and parcels and the diversification of products and services can affect, even more, the portfolio of the postal sector. The study also demonstrated that the operational infrastructure and services provided by ECT may be increasingly used as tools to support public policy and citizenship. |
publishDate |
2015 |
dc.date.issued.fl_str_mv |
2015-09-22 |
dc.date.accessioned.fl_str_mv |
2017-07-07T00:42:04Z |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/masterThesis |
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masterThesis |
status_str |
publishedVersion |
dc.identifier.citation.fl_str_mv |
ALMEIDA, Raimunda Eunice da Silva. Políticas públicas e cidadania: qual o papel dos Correios nessa relação?. 2015. 147p. Dissertação (Desenvolvimento Regional e Urbano) - UNIFACS Universidade Salvador, Salvador, 2015. |
dc.identifier.uri.fl_str_mv |
http://teste.tede.unifacs.br:8080/tede/handle/tede/487 |
identifier_str_mv |
ALMEIDA, Raimunda Eunice da Silva. Políticas públicas e cidadania: qual o papel dos Correios nessa relação?. 2015. 147p. Dissertação (Desenvolvimento Regional e Urbano) - UNIFACS Universidade Salvador, Salvador, 2015. |
url |
http://teste.tede.unifacs.br:8080/tede/handle/tede/487 |
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Universidade Salvador |
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UNIFACS |
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Desenvolvimento Regional e Urbano |
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Universidade Salvador |
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