Gestores virtuais e os eventos do cotidiano de trabalho em um contexto de home office

• Ano de defesa: 2015
• Autor(a) principal: Kenski, Julia Moreira
• Orientador(a): Hanashiro, Darcy Mitiko Mori
• Banca de defesa: Bido, Diógenes de Souza, Andreassi, Tales, Domenico, Silvia Marcia Russi de, Oliva, Eduardo de Camargo
• Tipo de documento: Tese
• Tipo de acesso: Acesso aberto
• Idioma: por
• Instituição de defesa: Universidade Presbiteriana Mackenzie
• Programa de Pós-Graduação: Administração de Empresas
• Departamento: Centro de Ciências Sociais e Aplicadas (CCSA)
• País: Brasil
• Palavras-chave em Português: eventos de trabalho; gestores virtuais; virtualidade; características dos eventos; eventos virtuais
• Área do conhecimento CNPq: CNPQ::CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO::ADMINISTRACAO DE EMPRESAS
• Link de acesso: http://dspace.mackenzie.br/handle/10899/23291

The evolution that followed the dissemination of new communication technologies altered several aspects of the work environment, not just on the way the work is done and controlled but also allowing a new work model: the virtual work. Virtual managers are team and/or project leaders that act remotely to the organization office, in a home office context. This research aims to identify and analyze the way these virtual managers perceive events from their quotidian virtual work. In order to accomplish that, It is used the concept of work events developed by Smith and Peterson (2005), already applied in empirical researches in different countries. Work events are social situations abstracted from organizational processes that demand an action by the manager in a non-virtual environment. The research uses a qualitative method, with twenty-two semi-structured interviews with virtual managers, all holding different profiles related to professional bond, team composition and virtuality. Events inferred from the interviews were related to the entrance of new members, task accomplishment, control and evaluation and communication. These events were analyzed according to six characteristics related to frequency, importance, uncertainty, complexity, urgency and parties involved. This was the first time all six characteristics were analyzed together. Results showed that professional profile, kind of event and characteristics of these events interfere in the way each event is perceived by virtual managers. The virtual work context also exerts influence on the way events are perceived. There are evidences that also the characteristics, in some cases, are related to each other, as the frequency that intervenes in the uncertainty perception. The context, not only from the home office, but also from the virtual work environment, exerted influence on the way events are perceived. Interaction with other stakeholders also presented changes due to the work model in several aspects. This research contributes to the analyze of the six characteristics of the events, in a virtual work environment, that present different situations, specific of this work model.