Avaliação do desempenho das unidades da Fundação Hemominas por meio da análise envoltória de dados

• Ano de defesa: 2013
• Autor(a) principal: Koga, Sunaó Leonardo
• Orientador(a): Basso, Leonardo Fernando Cruz
• Banca de defesa: Kimura, Herbert , Marçal, Emerson Fernandes
• Tipo de documento: Dissertação
• Tipo de acesso: Acesso aberto
• Idioma: por
• Instituição de defesa: Universidade Presbiteriana Mackenzie
• Programa de Pós-Graduação: Administração de Empresas
• Departamento: Administração
• País: BR
• Palavras-chave em Português: avaliação de desempenho; aprendizagem; eficiência técnica; programação linear; DEA; serviço público
• Palavras-chave em Inglês: performance assessment; learning; technical efficiency; linear programming; DEA; public service
• Área do conhecimento CNPq: CNPQ::CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO::ADMINISTRACAO DE EMPRESAS
• Link de acesso: http://dspace.mackenzie.br/handle/10899/23428

Organizational performance is the result of constant analysis for organizations and their managers to evaluate the level of performance that can be translated into the creation of shareholder value and Steakholders, within the government, the performance can be explained in relation to the services offered as effective management, cost savings and benefits to the customer / user / citizen. The analysis of the performance of institutions in the public scope is essential condition for the decision making as well as endogenous and exogenous in the formulation and implementation of effective public policies. The nonparametric model of data envelopment analysis ( DEA ) can effectively translate this positioning within the context of technical efficiency , scale and allocative to identify efficient and inefficient production units. This article seeks to contribute to the discussion of efficiency of Units Foundation Hemominas in Minas Gerais making a classification efficiency using data envelopment analysis. We also tried to verify the degree of parity between operational efficiency and financial efficiency. For the analysis of operational efficiency through the approach of data envelopment analysis used as inputs the total volume of blood collected , number of employees and the expense inputs , outputs and full use of blood products produced , full of blood discarded and total clinical services performed. For financial efficiency, the inputs used were the total expenditure less personnel expenses, personnel expenses divided by the number of employees, the products use the revenue collected and expenditure budget executed. The results demonstrate a relationship with weak statistical significance between operational efficiency and financial efficiency. One Hopes that the results serve as a substrate for analysis and discussion by the managers of the units investigated and Hemominas Foundation regarding the use, allocation and efficient disposition of the treasury in order to save lives and serve customers / users / citizens who need specialized services and blood products.