Interação entre profissionais de contabilidade gerencial e gestão de operações: uma observação baseada na construção de conhecimento

• Ano de defesa: 2015
• Autor(a) principal: Alectoridis, Dímitra
• Orientador(a): Oyadomari, José Carlos Tiomatsu
• Banca de defesa: Antunes, Maria Thereza Pompa , Rezende, Amaury José
• Tipo de documento: Dissertação
• Tipo de acesso: Acesso aberto
• Idioma: por
• Instituição de defesa: Universidade Presbiteriana Mackenzie
• Programa de Pós-Graduação: Controladoria Empresarial
• Departamento: Ciências Contábeis
• País: BR
• Palavras-chave em Português: gestão do conhecimento; controladoria; gestão de operações; modos de conversão de conhecimento.; espiral do conhecimento; interação entre profissionais
• Palavras-chave em Inglês: knowledge management; accounting; operations management; conversion modes of knowledge; spiral of knowledge; interaction between professionals
• Área do conhecimento CNPq: CNPQ::CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO::CIENCIAS CONTABEIS
• Link de acesso: http://dspace.mackenzie.br/handle/10899/26306

The pursuit of excellence in action and consistent results makes professionals have responsibility in managing their own knowledge and transformation in these techniques and tools capable of broadening the qualitative and quantitative gains within departments and companies. Knowledge management well applied to professional practice is a way of ensure good results, but this should be shared - as individual knowledge - and built - as possibility of collective knowledge. This study aims to evaluate the interaction between professionals of management accounting, also called controllership, and operations management professionals, by the light of Nonaka and Takeuchi's theory (1997) on knowledge creation in the company. Its objective was to provide a measure able to identify the maturity level of professionals in each area on modes of knowledge convertion proposed in this theory, including creating entrepreneurial knowledge in the general context. The results show that the professionals care about their individual knowledge and the transmission of this to their own teams, in addition to being concerned about internalize explicit knowledge for themselves. But when evaluating the results of conversion modes that require further relationship with other teams and availability to create knowledge independent of the immediate need, we have a group of professionals evaluated showing restrictions, partly due to lack of incentive from the company, for lack of intent of other professionals for that. The measurement of the knowledge creation to company receives the impact of these restrictions, and the general result this research shows that there is need for improvement in the behavior of management accounting managers and operations managers for the Knowledge Creation bring more effective results for companies.