O direito de arrependimento no comércio eletrônico

• Ano de defesa: 2006
• Autor(a) principal: Bruno, Fábio de Barros
• Orientador(a): Siqueira Neto, José Francisco
• Banca de defesa: Smanio, Gianpaolo Poggio , Shimura, Sergio Seiji
• Tipo de documento: Dissertação
• Tipo de acesso: Acesso embargado
• Idioma: por
• Instituição de defesa: Universidade Presbiteriana Mackenzie
• Programa de Pós-Graduação: Direito Político e Econômico
• Departamento: Direito
• País: BR
• Palavras-chave em Português: direito de arrependimento; comércio eletrônico; consumidor; Internet; prazo de reflexão; artigo 49 do CDC; contratos eletrônicos
• Palavras-chave em Inglês: right to return unwanted merchandise; e-commerce; consumer; Internet; refund period; CDC article 49; distance contracts
• Área do conhecimento CNPq: CNPQ::CIENCIAS SOCIAIS APLICADAS::DIREITO
• Link de acesso: http://dspace.mackenzie.br/handle/10899/23928

Article #49 of the Brazilian Consumer Bill of Rights (CDC Law 8.078/1990) establishes consumers right to return unwanted merchandise to suppliers within a period of 7 days for a full refund in the case of distance contracts. This law is intended to ensure consumers convenience and opportunity at the moment of purchase, compensate for consumers lack of familiarity with the product or service purchased, and protect consumers against particularly aggressive marketing practices. However, although the literal interpretation of this law specifies a 7-day refund period and contracts celebrated at distance for the exercise of this right, jurisprudence and judicial doctrine have not yet determined the exact boundaries under which consumers may return unwanted products. In other words, any product or service purchased from a supplier at distance may be returned within a 7-day period no-questions-asked. In any case, in e-commerce dealings the unrestricted exercise of this right can lead to significant losses on part of the suppliers. But, far from ignoring consumers rights suppliers often underscore them, though the actual scope and applicability of these rights remain to be clearly established. If consumers rights to return unwanted merchandise are exercised within the principles informing the legal system, they will eventually become a means of harmonizing e-commerce relations and, consequently, of encouraging participation in worldwide computer networks.