Concepção de um Balenced Scorecard: o caso governo do Estado de Pernambuco
Ano de defesa: | 2009 |
---|---|
Autor(a) principal: | |
Orientador(a): | |
Banca de defesa: | , , |
Tipo de documento: | Dissertação |
Tipo de acesso: | Acesso aberto |
Idioma: | por |
Instituição de defesa: |
Universidade Federal Rural de Pernambuco
|
Programa de Pós-Graduação: |
Programa de Pós-Graduação em Administração e Desenvolvimento Rural
|
Departamento: |
Departamento de Administração
|
País: |
Brasil
|
Palavras-chave em Português: | |
Palavras-chave em Inglês: | |
Área do conhecimento CNPq: | |
Link de acesso: | http://www.tede2.ufrpe.br:8080/tede2/handle/tede2/4497 |
Resumo: | It constitutes in unquestionable fact the necessity of reorganization of the public organizations to the light of the rules of the Science of the Business Administration, with focus in the modernization of the management turned to concepts effectiveness and efficiency. Diverse studies and academic contributions shows concepts as organization culture redesign of processes, management of people and strategic planning as elements to be worked in the public realities. The Balanced Scorecard is a tool of aid to the generation of systemic strategic results in the organizations. This tool implants in the organizations concepts as perspective performance indict and strategic map. Usually applied in the private reality the Balanced Scorecard starts to be used by public organizations. Understanding the importance of the implantation of a professional management with focus in results, this research has taied to analyze the conception of the Balanced Scorecard in a public organization, through studying a unique case Government of the State of Pernambuco The methodology involved the document analysis to the conception process of this management tool the well the interviews semi structuralized with the people who had participated of the process. The results show that it is possible to work with emergent concepts of Administration, the Balanced Scorecard, when we use structure and implant systemic model of management witch inserts new concepts on gradual form, respecting variable organizational culture. The methods of conception of the balanced Scorecard lined up with the theory had been identified, carrying through the necessary adaptations to the reality of the public organization. This research opens a great possibility of accomplishment of new studies to analyze the effectiveness of the implantation on the Balanced Scorecard and its use in other realities. Also marking possible the accomplishment of studies deepened for elaboration of Theses basing methodologies for conception and implantation of the Balanced Scorecard on public organizations. |
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MORAES FILHO, Rodolfo Araújo deMOUTINHO, Lúcia Maria GóesCAMPOS, Luís Henrique RomaniAMORIM, Tânia Nobre Gonçalves FerreiraBORBA, Vicentina Maria Ramireshttp://lattes.cnpq.br/1054005215070556MELO, Diogo Veloso de2016-05-23T15:14:43Z2009-03-30MELO, Diogo Veloso de. Concepção de um Balenced Scorecard: o caso governo do Estado de Pernambuco. 2009. 127 f. Dissertação (Programa de Pós-Graduação em Administração e Desenvolvimento Rural) - Universidade Federal Rural de Pernambuco, Recife.http://www.tede2.ufrpe.br:8080/tede2/handle/tede2/4497It constitutes in unquestionable fact the necessity of reorganization of the public organizations to the light of the rules of the Science of the Business Administration, with focus in the modernization of the management turned to concepts effectiveness and efficiency. Diverse studies and academic contributions shows concepts as organization culture redesign of processes, management of people and strategic planning as elements to be worked in the public realities. The Balanced Scorecard is a tool of aid to the generation of systemic strategic results in the organizations. This tool implants in the organizations concepts as perspective performance indict and strategic map. Usually applied in the private reality the Balanced Scorecard starts to be used by public organizations. Understanding the importance of the implantation of a professional management with focus in results, this research has taied to analyze the conception of the Balanced Scorecard in a public organization, through studying a unique case Government of the State of Pernambuco The methodology involved the document analysis to the conception process of this management tool the well the interviews semi structuralized with the people who had participated of the process. The results show that it is possible to work with emergent concepts of Administration, the Balanced Scorecard, when we use structure and implant systemic model of management witch inserts new concepts on gradual form, respecting variable organizational culture. The methods of conception of the balanced Scorecard lined up with the theory had been identified, carrying through the necessary adaptations to the reality of the public organization. This research opens a great possibility of accomplishment of new studies to analyze the effectiveness of the implantation on the Balanced Scorecard and its use in other realities. Also marking possible the accomplishment of studies deepened for elaboration of Theses basing methodologies for conception and implantation of the Balanced Scorecard on public organizations.Constitui em fato indiscutível a necessidade de reestruturação das organizações públicas à luz dos preceitos da Ciência da Administração de Empresas, com foco na modernização da gestão voltada aos conceitos de eficácia, eficiência e efetividade. Diversos estudos e contribuições acadêmicas apontam conceitos como cultura organizacional, redesenho de processos, gestão de pessoas e planejamento estratégico como elementos a serem trabalhados nas realidades públicas. O Balanced Scorecard é uma ferramenta de auxílio à geração de resultados estratégicos sistêmicos nas organizações. Esta ferramenta implanta nas organizações conceitos como perspectivas, indicadores de desempenho e mapa estratégico. Comumente aplicado na realidade privada o Balanced Scorecard começa a ser utilizado por organizações públicas. Entendendo a importância da implantação de uma gestão profissional com foco em resultados, esta pesquisa objetivou analisar como se deu a concepção do Balanced Scorecard em uma organização pública, através de um estudo de caso único no Governo do Estado de Pernambuco. A metodologia envolveu a análise de documentos referentes ao processo de concepção desta ferramenta de gestão assim como entrevistas semiestruturadas com as pessoas que participaram do processo. Os resultados fundamentam que é possível trabalhar com conceitos emergentes de Administração, como o Balanced Scorecard, quando se estrutura e implanta um modelo de gestão sistêmico que insira novos conceitos de forma gradativa, respeitando a importante variável cultura organizacional. Identificaram-se os métodos de concepção do Balanced Scorecard alinhados com a teoria, realizando as adaptações necessárias à realidade da organização pública. Essa pesquisa abre uma grande possibilidade de realização de novos estudos para analisar a efetividade da implantação do Balanced Scorecard e sua utilização em outras realidades. Possibilitando também a realização de estudos aprofundados para elaboração de Teses fundamentando metodologias para concepção e implantação do Balanced Scorecard em organizações públicas.Submitted by (edna.saturno@ufrpe.br) on 2016-05-23T15:14:43Z No. of bitstreams: 1 Diogo Veloso de Melo.pdf: 3866308 bytes, checksum: c47139235b4da8a02dbf0cdfdae8550d (MD5)Made available in DSpace on 2016-05-23T15:14:43Z (GMT). No. of bitstreams: 1 Diogo Veloso de Melo.pdf: 3866308 bytes, checksum: c47139235b4da8a02dbf0cdfdae8550d (MD5) Previous issue date: 2009-03-30application/pdfporUniversidade Federal Rural de PernambucoPrograma de Pós-Graduação em Administração e Desenvolvimento RuralUFRPEBrasilDepartamento de AdministraçãoGestão públicaPlanejamento estratégicoBalanced scorecardCultura organizacionalPublic administrationStrategic planningCulture organizationalOUTROS::ADMINISTRACAO RURALConcepção de um Balenced Scorecard: o caso governo do Estado de Pernambucoinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesis-14559930609208970600600600-3020915585334755221-2020477926198029066info:eu-repo/semantics/openAccessreponame:Biblioteca Digital de Teses e Dissertações da UFRPEinstname:Universidade Federal Rural de Pernambuco (UFRPE)instacron:UFRPELICENSElicense.txtlicense.txttext/plain; charset=utf-82089http://www.tede2.ufrpe.br:8080/tede2/bitstream/tede2/4497/1/license.txt7b5ba3d2445355f386edab96125d42b7MD51ORIGINALDiogo Veloso de Melo.pdfDiogo Veloso de Melo.pdfapplication/pdf3866308http://www.tede2.ufrpe.br:8080/tede2/bitstream/tede2/4497/2/Diogo+Veloso+de+Melo.pdfc47139235b4da8a02dbf0cdfdae8550dMD52tede2/44972023-06-12 15:15:31.104oai:tede2: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Biblioteca Digital de Teses e Dissertaçõeshttp://www.tede2.ufrpe.br:8080/tede/PUBhttp://www.tede2.ufrpe.br:8080/oai/requestbdtd@ufrpe.br ||bdtd@ufrpe.bropendoar:2023-06-12T18:15:31Biblioteca Digital de Teses e Dissertações da UFRPE - Universidade Federal Rural de Pernambuco (UFRPE)false |
dc.title.por.fl_str_mv |
Concepção de um Balenced Scorecard: o caso governo do Estado de Pernambuco |
title |
Concepção de um Balenced Scorecard: o caso governo do Estado de Pernambuco |
spellingShingle |
Concepção de um Balenced Scorecard: o caso governo do Estado de Pernambuco MELO, Diogo Veloso de Gestão pública Planejamento estratégico Balanced scorecard Cultura organizacional Public administration Strategic planning Culture organizational OUTROS::ADMINISTRACAO RURAL |
title_short |
Concepção de um Balenced Scorecard: o caso governo do Estado de Pernambuco |
title_full |
Concepção de um Balenced Scorecard: o caso governo do Estado de Pernambuco |
title_fullStr |
Concepção de um Balenced Scorecard: o caso governo do Estado de Pernambuco |
title_full_unstemmed |
Concepção de um Balenced Scorecard: o caso governo do Estado de Pernambuco |
title_sort |
Concepção de um Balenced Scorecard: o caso governo do Estado de Pernambuco |
author |
MELO, Diogo Veloso de |
author_facet |
MELO, Diogo Veloso de |
author_role |
author |
dc.contributor.advisor1.fl_str_mv |
MORAES FILHO, Rodolfo Araújo de |
dc.contributor.advisor-co1.fl_str_mv |
MOUTINHO, Lúcia Maria Góes |
dc.contributor.referee1.fl_str_mv |
CAMPOS, Luís Henrique Romani |
dc.contributor.referee2.fl_str_mv |
AMORIM, Tânia Nobre Gonçalves Ferreira |
dc.contributor.referee3.fl_str_mv |
BORBA, Vicentina Maria Ramires |
dc.contributor.authorLattes.fl_str_mv |
http://lattes.cnpq.br/1054005215070556 |
dc.contributor.author.fl_str_mv |
MELO, Diogo Veloso de |
contributor_str_mv |
MORAES FILHO, Rodolfo Araújo de MOUTINHO, Lúcia Maria Góes CAMPOS, Luís Henrique Romani AMORIM, Tânia Nobre Gonçalves Ferreira BORBA, Vicentina Maria Ramires |
dc.subject.por.fl_str_mv |
Gestão pública Planejamento estratégico Balanced scorecard Cultura organizacional |
topic |
Gestão pública Planejamento estratégico Balanced scorecard Cultura organizacional Public administration Strategic planning Culture organizational OUTROS::ADMINISTRACAO RURAL |
dc.subject.eng.fl_str_mv |
Public administration Strategic planning Culture organizational |
dc.subject.cnpq.fl_str_mv |
OUTROS::ADMINISTRACAO RURAL |
description |
It constitutes in unquestionable fact the necessity of reorganization of the public organizations to the light of the rules of the Science of the Business Administration, with focus in the modernization of the management turned to concepts effectiveness and efficiency. Diverse studies and academic contributions shows concepts as organization culture redesign of processes, management of people and strategic planning as elements to be worked in the public realities. The Balanced Scorecard is a tool of aid to the generation of systemic strategic results in the organizations. This tool implants in the organizations concepts as perspective performance indict and strategic map. Usually applied in the private reality the Balanced Scorecard starts to be used by public organizations. Understanding the importance of the implantation of a professional management with focus in results, this research has taied to analyze the conception of the Balanced Scorecard in a public organization, through studying a unique case Government of the State of Pernambuco The methodology involved the document analysis to the conception process of this management tool the well the interviews semi structuralized with the people who had participated of the process. The results show that it is possible to work with emergent concepts of Administration, the Balanced Scorecard, when we use structure and implant systemic model of management witch inserts new concepts on gradual form, respecting variable organizational culture. The methods of conception of the balanced Scorecard lined up with the theory had been identified, carrying through the necessary adaptations to the reality of the public organization. This research opens a great possibility of accomplishment of new studies to analyze the effectiveness of the implantation on the Balanced Scorecard and its use in other realities. Also marking possible the accomplishment of studies deepened for elaboration of Theses basing methodologies for conception and implantation of the Balanced Scorecard on public organizations. |
publishDate |
2009 |
dc.date.issued.fl_str_mv |
2009-03-30 |
dc.date.accessioned.fl_str_mv |
2016-05-23T15:14:43Z |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/masterThesis |
format |
masterThesis |
status_str |
publishedVersion |
dc.identifier.citation.fl_str_mv |
MELO, Diogo Veloso de. Concepção de um Balenced Scorecard: o caso governo do Estado de Pernambuco. 2009. 127 f. Dissertação (Programa de Pós-Graduação em Administração e Desenvolvimento Rural) - Universidade Federal Rural de Pernambuco, Recife. |
dc.identifier.uri.fl_str_mv |
http://www.tede2.ufrpe.br:8080/tede2/handle/tede2/4497 |
identifier_str_mv |
MELO, Diogo Veloso de. Concepção de um Balenced Scorecard: o caso governo do Estado de Pernambuco. 2009. 127 f. Dissertação (Programa de Pós-Graduação em Administração e Desenvolvimento Rural) - Universidade Federal Rural de Pernambuco, Recife. |
url |
http://www.tede2.ufrpe.br:8080/tede2/handle/tede2/4497 |
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por |
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por |
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600 600 600 |
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info:eu-repo/semantics/openAccess |
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openAccess |
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Universidade Federal Rural de Pernambuco |
dc.publisher.program.fl_str_mv |
Programa de Pós-Graduação em Administração e Desenvolvimento Rural |
dc.publisher.initials.fl_str_mv |
UFRPE |
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Brasil |
dc.publisher.department.fl_str_mv |
Departamento de Administração |
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Universidade Federal Rural de Pernambuco |
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