1
Assuntos:
“...Service failure...”
Financial compensation : when is it effective in restoring trust after double deviation?
Dissertação
2
Assuntos:
“...Collaborative services...”
Please rate after riding : the impact of formal evaluation on consumers’ feedback
Dissertação
3
Assuntos:
“...Prestação de serviços...”
Cognitive, emotional, and behavioral reactions to service failures
Tese