Avalia????o de um modelo colaborativo suportado por tecnologias da web 2.0 para apoiar a gest??o de li????es aprendidas em projetos de seguran??a patrimonial usando uma abordagem de design science
Ano de defesa: | 2016 |
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Autor(a) principal: | |
Orientador(a): | |
Banca de defesa: | , , |
Tipo de documento: | Dissertação |
Tipo de acesso: | Acesso aberto |
Idioma: | por |
Instituição de defesa: |
Universidade Nove de Julho
|
Programa de Pós-Graduação: |
Programa de P??s-Gradua????o em Gest??o de Projetos
|
Departamento: |
Administra????o
|
País: |
Brasil
|
Palavras-chave em Português: | |
Palavras-chave em Inglês: | |
Área do conhecimento CNPq: | |
Link de acesso: | http://bibliotecatede.uninove.br/handle/tede/1393 |
Resumo: | Social software, eg Wikis, Blogs and Microblogs, have gained attention in recent years in the daily life of organizations, these can be incorporated into the project management and collaborative tools. Regarding organizations, these tools can facilitate the sharing of lessons learned and knowledge among employees of an organization and the external public. These facilities can be seen through the real-time communication, access to information by multiple people at the same time and control of information exercised by management or organization. Moreover, the lessons learned are one of the central points of this research, which contributed directly to the organization, management and the security project teams. This study aims to evaluate to what extent the use of an artifact produced by a lessons learned management model can contribute to the management of security projects. As research question of this study narrowed to the following, "To what extent the lessons learned Target 2.0 management model can contribute to the management of security projects?" To this end, this study uses the Design Science Research as a research paradigm and the Technical Action Research as a method, which will reduce the gap between research and practice. This work is characterized as qualitative, using interviews and direct observations techniques. We used a Wiki as a central tool of this artifact, noting the facilities of inputs, consultations and control of the lessons learned from the management and design teams. The device was applied to the organization through a Web 2.0 tool, ie a Wiki, which served as support and support to project teams in the collection of lessons learned. The study found that even the use of the artifact has contributed significantly to the practice of security projects, as there was an improvement in communication between staff and management. Another point seen in the study was the ease of use of the tool users in the process. One of the limitations is the availability of Internet, which is still a problem, because without Internet, the virtual tools or social media are compromised, being a hindrance to the team's work in the field. As a contribution to the theory the artifact created can improve Lessons Learned storage and communication between property security project teams and their managers in the researched organization. |
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Chaves, Marcirio Silveirahttp://lattes.cnpq.br/1149445153608393Chaves, Marcirio Silveirahttp://lattes.cnpq.br/1149445153608393Costa, Ivanirhttp://lattes.cnpq.br/0646085361798175Martens, Mauro Luizhttp://lattes.cnpq.br/2616257725199680http://lattes.cnpq.br/8662271726959204Souza, Maur??cio Tessi de2016-06-08T18:22:11Z2016-04-27Souza, Maur??cio Tessi de. Avalia????o de um modelo colaborativo suportado por tecnologias da web 2.0 para apoiar a gest??o de li????es aprendidas em projetos de seguran??a patrimonial usando uma abordagem de design science. 2016. 133 f. Disserta????o( Programa de Mestrado Profissional em Administra????o - Gest??o de Projetos) - Universidade Nove de Julho, S??o Paulo.http://bibliotecatede.uninove.br/handle/tede/1393Social software, eg Wikis, Blogs and Microblogs, have gained attention in recent years in the daily life of organizations, these can be incorporated into the project management and collaborative tools. Regarding organizations, these tools can facilitate the sharing of lessons learned and knowledge among employees of an organization and the external public. These facilities can be seen through the real-time communication, access to information by multiple people at the same time and control of information exercised by management or organization. Moreover, the lessons learned are one of the central points of this research, which contributed directly to the organization, management and the security project teams. This study aims to evaluate to what extent the use of an artifact produced by a lessons learned management model can contribute to the management of security projects. As research question of this study narrowed to the following, "To what extent the lessons learned Target 2.0 management model can contribute to the management of security projects?" To this end, this study uses the Design Science Research as a research paradigm and the Technical Action Research as a method, which will reduce the gap between research and practice. This work is characterized as qualitative, using interviews and direct observations techniques. We used a Wiki as a central tool of this artifact, noting the facilities of inputs, consultations and control of the lessons learned from the management and design teams. The device was applied to the organization through a Web 2.0 tool, ie a Wiki, which served as support and support to project teams in the collection of lessons learned. The study found that even the use of the artifact has contributed significantly to the practice of security projects, as there was an improvement in communication between staff and management. Another point seen in the study was the ease of use of the tool users in the process. One of the limitations is the availability of Internet, which is still a problem, because without Internet, the virtual tools or social media are compromised, being a hindrance to the team's work in the field. As a contribution to the theory the artifact created can improve Lessons Learned storage and communication between property security project teams and their managers in the researched organization.Os softwares sociais, e.g. Wikis, Blogues e Microblogues, t??m ganho aten????o nos ??ltimos anos no cotidiano das organiza????es, podendo estes serem incorporados ?? gest??o de projetos como ferramentas colaborativas. No que tange ??s organiza????es, essas ferramentas podem facilitar o compartilhamento das li????es aprendidas e o conhecimento entre colaboradores de uma organiza????o e o p??blico externo. Estas facilidades podem ser vistas atrav??s da comunica????o em tempo real, do acesso ??s informa????es por v??rias pessoas ao mesmo tempo e do controle das informa????es exercido pela gest??o ou pela organiza????o. Al??m disso, as li????es aprendidas s??o um dos pontos centrais desta pesquisa, a qual contribuiu diretamente na organiza????o, na gest??o e nas equipes de projetos de seguran??a. Este estudo tem como objetivo avaliar em que medida o uso de um artefato produzido por meio de um modelo de gest??o de li????es aprendidas pode contribuir para o gerenciamento de projetos de seguran??a. Como quest??o de pesquisa deste estudo delimitou-se a seguinte, "Em que medida o modelo de gest??o de li????es aprendidas Target 2.0 pode contribuir com a gest??o de projetos de seguran??a?" Para tal, este estudo utiliza o Design Science Research como paradigma de pesquisa e o Technical Action Research como m??todo, que permitem reduzir a lacuna existente entre a pesquisa e a pr??tica. Este trabalho se caracteriza como qualitativo, utilizando as t??cnicas de entrevista e observa????o direta. Utilizou-se uma Wiki como ferramenta central deste artefato, observando as facilidades dos inputs, as consultas e controle das li????es aprendidas entre a gest??o e as equipes de projeto. O artefato foi aplicado na organiza????o por meio de uma ferramenta da Web 2.0, ou seja, uma Wiki, a qual serviu como suporte e apoio ??s equipes de projeto na coleta das li????es aprendidas. O estudo apontou ainda que o uso do artefato contribuiu significativamente para a pr??tica de projetos de seguran??a, pois houve uma melhora na comunica????o entre a equipe e com a gest??o. Outro ponto percebido no estudo foi ?? facilidade de uso da ferramenta pelos usu??rios nos processos apresentados pelo modelo Target 2.0. Como limita????es percebeu-se que a Internet ainda ?? um problema, pois sem ela as ferramentas virtuais ou as m??dias sociais s??o comprometidas, sendo um empecilho para o trabalho da equipe em campo. Como contribui????o para a teoria o artefato criado pode melhorar o armazenamento de Li????es Aprendidas e a comunica????o entre as equipes de projeto de seguran??a patrimonial e seus gestores na organiza????o pesquisada.Submitted by Nadir Basilio (nadirsb@uninove.br) on 2016-06-08T18:22:11Z No. of bitstreams: 1 Maur??cio Tessi de Souza.pdf: 1434399 bytes, checksum: 33e4b3f5814a662b1128ffd020800265 (MD5)Made available in DSpace on 2016-06-08T18:22:11Z (GMT). No. of bitstreams: 1 Maur??cio Tessi de Souza.pdf: 1434399 bytes, checksum: 33e4b3f5814a662b1128ffd020800265 (MD5) Previous issue date: 2016-04-27application/pdfporUniversidade Nove de JulhoPrograma de P??s-Gradua????o em Gest??o de ProjetosUNINOVEBrasilAdministra????ogest??o de projetosgest??o de li????es aprendidasferramentas da web 2.0seguran??a patrimonialwikisdesign science researchtechnical action researchproject managementlessons learnedweb 2.0 toolsproperty securitywikissocial networksdesign science researchtechnical action researchCIENCIAS SOCIAIS APLICADAS::ADMINISTRACAOAvalia????o de um modelo colaborativo suportado por tecnologias da web 2.0 para apoiar a gest??o de li????es aprendidas em projetos de seguran??a patrimonial usando uma abordagem de design scienceEvaluation of a collaborative model supported by web 2.0 technologies to aid the management of lessons learned in the management of safety projects using a design science approachinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesis8024035432632778221600info:eu-repo/semantics/openAccessreponame:Biblioteca Digital de Teses e Dissertações da Uninoveinstname:Universidade Nove de Julho (UNINOVE)instacron:UNINOVEORIGINALMaur??cio Tessi de Souza.pdfMaur??cio Tessi de Souza.pdfapplication/pdf1434399http://localhost:8080/tede/bitstream/tede/1393/2/Maur%C3%ADcio+Tessi+de+Souza.pdf33e4b3f5814a662b1128ffd020800265MD52LICENSElicense.txtlicense.txttext/plain; charset=utf-82165http://localhost:8080/tede/bitstream/tede/1393/1/license.txtbd3efa91386c1718a7f26a329fdcb468MD51tede/13932019-06-19 16:36:36.993oai:localhost: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Biblioteca Digital de Teses e Dissertaçõeshttp://bibliotecatede.uninove.br/PRIhttp://bibliotecatede.uninove.br/oai/requestbibliotecatede@uninove.br||bibliotecatede@uninove.bropendoar:2019-06-19T19:36:36Biblioteca Digital de Teses e Dissertações da Uninove - Universidade Nove de Julho (UNINOVE)false |
dc.title.por.fl_str_mv |
Avalia????o de um modelo colaborativo suportado por tecnologias da web 2.0 para apoiar a gest??o de li????es aprendidas em projetos de seguran??a patrimonial usando uma abordagem de design science |
dc.title.alternative.eng.fl_str_mv |
Evaluation of a collaborative model supported by web 2.0 technologies to aid the management of lessons learned in the management of safety projects using a design science approach |
title |
Avalia????o de um modelo colaborativo suportado por tecnologias da web 2.0 para apoiar a gest??o de li????es aprendidas em projetos de seguran??a patrimonial usando uma abordagem de design science |
spellingShingle |
Avalia????o de um modelo colaborativo suportado por tecnologias da web 2.0 para apoiar a gest??o de li????es aprendidas em projetos de seguran??a patrimonial usando uma abordagem de design science Souza, Maur??cio Tessi de gest??o de projetos gest??o de li????es aprendidas ferramentas da web 2.0 seguran??a patrimonial wikis design science research technical action research project management lessons learned web 2.0 tools property security wikis social networks design science research technical action research CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO |
title_short |
Avalia????o de um modelo colaborativo suportado por tecnologias da web 2.0 para apoiar a gest??o de li????es aprendidas em projetos de seguran??a patrimonial usando uma abordagem de design science |
title_full |
Avalia????o de um modelo colaborativo suportado por tecnologias da web 2.0 para apoiar a gest??o de li????es aprendidas em projetos de seguran??a patrimonial usando uma abordagem de design science |
title_fullStr |
Avalia????o de um modelo colaborativo suportado por tecnologias da web 2.0 para apoiar a gest??o de li????es aprendidas em projetos de seguran??a patrimonial usando uma abordagem de design science |
title_full_unstemmed |
Avalia????o de um modelo colaborativo suportado por tecnologias da web 2.0 para apoiar a gest??o de li????es aprendidas em projetos de seguran??a patrimonial usando uma abordagem de design science |
title_sort |
Avalia????o de um modelo colaborativo suportado por tecnologias da web 2.0 para apoiar a gest??o de li????es aprendidas em projetos de seguran??a patrimonial usando uma abordagem de design science |
author |
Souza, Maur??cio Tessi de |
author_facet |
Souza, Maur??cio Tessi de |
author_role |
author |
dc.contributor.advisor1.fl_str_mv |
Chaves, Marcirio Silveira |
dc.contributor.advisor1Lattes.fl_str_mv |
http://lattes.cnpq.br/1149445153608393 |
dc.contributor.referee1.fl_str_mv |
Chaves, Marcirio Silveira |
dc.contributor.referee1Lattes.fl_str_mv |
http://lattes.cnpq.br/1149445153608393 |
dc.contributor.referee2.fl_str_mv |
Costa, Ivanir |
dc.contributor.referee2Lattes.fl_str_mv |
http://lattes.cnpq.br/0646085361798175 |
dc.contributor.referee3.fl_str_mv |
Martens, Mauro Luiz |
dc.contributor.referee3Lattes.fl_str_mv |
http://lattes.cnpq.br/2616257725199680 |
dc.contributor.authorLattes.fl_str_mv |
http://lattes.cnpq.br/8662271726959204 |
dc.contributor.author.fl_str_mv |
Souza, Maur??cio Tessi de |
contributor_str_mv |
Chaves, Marcirio Silveira Chaves, Marcirio Silveira Costa, Ivanir Martens, Mauro Luiz |
dc.subject.por.fl_str_mv |
gest??o de projetos gest??o de li????es aprendidas ferramentas da web 2.0 seguran??a patrimonial wikis design science research technical action research |
topic |
gest??o de projetos gest??o de li????es aprendidas ferramentas da web 2.0 seguran??a patrimonial wikis design science research technical action research project management lessons learned web 2.0 tools property security wikis social networks design science research technical action research CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO |
dc.subject.eng.fl_str_mv |
project management lessons learned web 2.0 tools property security wikis social networks design science research technical action research |
dc.subject.cnpq.fl_str_mv |
CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO |
description |
Social software, eg Wikis, Blogs and Microblogs, have gained attention in recent years in the daily life of organizations, these can be incorporated into the project management and collaborative tools. Regarding organizations, these tools can facilitate the sharing of lessons learned and knowledge among employees of an organization and the external public. These facilities can be seen through the real-time communication, access to information by multiple people at the same time and control of information exercised by management or organization. Moreover, the lessons learned are one of the central points of this research, which contributed directly to the organization, management and the security project teams. This study aims to evaluate to what extent the use of an artifact produced by a lessons learned management model can contribute to the management of security projects. As research question of this study narrowed to the following, "To what extent the lessons learned Target 2.0 management model can contribute to the management of security projects?" To this end, this study uses the Design Science Research as a research paradigm and the Technical Action Research as a method, which will reduce the gap between research and practice. This work is characterized as qualitative, using interviews and direct observations techniques. We used a Wiki as a central tool of this artifact, noting the facilities of inputs, consultations and control of the lessons learned from the management and design teams. The device was applied to the organization through a Web 2.0 tool, ie a Wiki, which served as support and support to project teams in the collection of lessons learned. The study found that even the use of the artifact has contributed significantly to the practice of security projects, as there was an improvement in communication between staff and management. Another point seen in the study was the ease of use of the tool users in the process. One of the limitations is the availability of Internet, which is still a problem, because without Internet, the virtual tools or social media are compromised, being a hindrance to the team's work in the field. As a contribution to the theory the artifact created can improve Lessons Learned storage and communication between property security project teams and their managers in the researched organization. |
publishDate |
2016 |
dc.date.accessioned.fl_str_mv |
2016-06-08T18:22:11Z |
dc.date.issued.fl_str_mv |
2016-04-27 |
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info:eu-repo/semantics/publishedVersion |
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info:eu-repo/semantics/masterThesis |
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Souza, Maur??cio Tessi de. Avalia????o de um modelo colaborativo suportado por tecnologias da web 2.0 para apoiar a gest??o de li????es aprendidas em projetos de seguran??a patrimonial usando uma abordagem de design science. 2016. 133 f. Disserta????o( Programa de Mestrado Profissional em Administra????o - Gest??o de Projetos) - Universidade Nove de Julho, S??o Paulo. |
dc.identifier.uri.fl_str_mv |
http://bibliotecatede.uninove.br/handle/tede/1393 |
identifier_str_mv |
Souza, Maur??cio Tessi de. Avalia????o de um modelo colaborativo suportado por tecnologias da web 2.0 para apoiar a gest??o de li????es aprendidas em projetos de seguran??a patrimonial usando uma abordagem de design science. 2016. 133 f. Disserta????o( Programa de Mestrado Profissional em Administra????o - Gest??o de Projetos) - Universidade Nove de Julho, S??o Paulo. |
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http://bibliotecatede.uninove.br/handle/tede/1393 |
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UNINOVE |
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Biblioteca Digital de Teses e Dissertações da Uninove - Universidade Nove de Julho (UNINOVE) |
repository.mail.fl_str_mv |
bibliotecatede@uninove.br||bibliotecatede@uninove.br |
_version_ |
1797250750279057408 |