Proposta de um modelo para aloca????o e nivelamento de recursos humanos integrados em projetos de tecnologia da informa????o
Ano de defesa: | 2016 |
---|---|
Autor(a) principal: | |
Orientador(a): | |
Banca de defesa: | , , |
Tipo de documento: | Dissertação |
Tipo de acesso: | Acesso aberto |
Idioma: | por |
Instituição de defesa: |
Universidade Nove de Julho
|
Programa de Pós-Graduação: |
Programa de P??s-Gradua????o em Gest??o de Projetos
|
Departamento: |
Administra????o
|
País: |
Brasil
|
Palavras-chave em Português: | |
Palavras-chave em Inglês: | |
Área do conhecimento CNPq: | |
Link de acesso: | http://bibliotecatede.uninove.br/handle/tede/1357 |
Resumo: | A critical aspect of IT management - Information Technology is the distribution of human resources across multiple projects competing for these resources. These features have specific skills and are shared among several areas. The allocation of these resources should be planned in order to minimize cost and time. Typically, the leveling of these resources is done in an after step, to control both idle time and overwork, which can result in rework, and new negotiations to adjust costs and time. To check how to solve these problems, the objective of this work is to propose a model of integrated allocation and leveling of human resources in IT projects in the planning phase. For this, a single case study was done and the analysis unit chosen was the board of IT infrastructure projects, with three management areas that meet different customers in a large enterprise IT outsourcing services. Project managers are responsible for the definition, negotiation and allocation of human resources, which they were the focus of the interviews. Through interviews and analysis of the organization's internal documents, it was analyzed the importance given to the critical path, resource constraints in terms of quantity and skills and interactions with departments and organization???s internal committees for the allocation and leveling process of human resources. As a result, a model was proposed for allocation and leveling of human resources in an integrated manner for IT projects. In this model, some components are identified as the critical path, the need of a management area of human resources capable to handle IT projects, which would maintain a centralized database with information availability, restrictions, vacations, days off and skills of human resources, associated with a committee of personnel allocation with regular meetings, for the final decisions of allocation and leveling of human resources in IT projects. Furthermore, it is proposed an index named allocation factor, which can be explored in future research as well as other research opportunities in software area which they are regarding allocation and leveling human resource systems itself, decision support systems and optimization algorithms such procedures. |
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Russo, Ros??ria de F??tima Segger Macrihttp://lattes.cnpq.br/2521059777840892Russo, Ros??ria de F??tima Segger Macrihttp://lattes.cnpq.br/2521059777840892Souza, Willy Hoppe dePatah, Leandro Alveshttp://lattes.cnpq.br/9630816378078767http://lattes.cnpq.br/3970278315588228Celkevicius, Roberto2016-05-31T20:46:40Z2016-03-29Celkevicius, Roberto. Proposta de um modelo para aloca????o e nivelamento de recursos humanos integrados em projetos de tecnologia da informa????o. 2016. 120 f. Disserta????o( Programa de Mestrado Profissional em Administra????o - Gest??o de Projetos) - Universidade Nove de Julho, S??o Paulo.http://bibliotecatede.uninove.br/handle/tede/1357A critical aspect of IT management - Information Technology is the distribution of human resources across multiple projects competing for these resources. These features have specific skills and are shared among several areas. The allocation of these resources should be planned in order to minimize cost and time. Typically, the leveling of these resources is done in an after step, to control both idle time and overwork, which can result in rework, and new negotiations to adjust costs and time. To check how to solve these problems, the objective of this work is to propose a model of integrated allocation and leveling of human resources in IT projects in the planning phase. For this, a single case study was done and the analysis unit chosen was the board of IT infrastructure projects, with three management areas that meet different customers in a large enterprise IT outsourcing services. Project managers are responsible for the definition, negotiation and allocation of human resources, which they were the focus of the interviews. Through interviews and analysis of the organization's internal documents, it was analyzed the importance given to the critical path, resource constraints in terms of quantity and skills and interactions with departments and organization???s internal committees for the allocation and leveling process of human resources. As a result, a model was proposed for allocation and leveling of human resources in an integrated manner for IT projects. In this model, some components are identified as the critical path, the need of a management area of human resources capable to handle IT projects, which would maintain a centralized database with information availability, restrictions, vacations, days off and skills of human resources, associated with a committee of personnel allocation with regular meetings, for the final decisions of allocation and leveling of human resources in IT projects. Furthermore, it is proposed an index named allocation factor, which can be explored in future research as well as other research opportunities in software area which they are regarding allocation and leveling human resource systems itself, decision support systems and optimization algorithms such procedures.Um aspecto cr??tico da gest??o de TI ??? Tecnologia da Informa????o ?? a distribui????o de recursos humanos entre v??rios projetos que competem por esses recursos. Esses recursos possuem compet??ncias espec??ficas e s??o compartilhados entre v??rias ??reas. A aloca????o desses recursos deve ser planejada, de maneira a minimizar custos e prazos. Normalmente, o nivelamento desses recursos ?? feito posteriormente para controlar tanto a ociosidade quanto o excesso de trabalho, o que pode implicar em retrabalho e novas negocia????es para adequar custos e prazo. Para verificar como resolver esses problemas, o objetivo deste trabalho ?? propor um modelo de aloca????o e nivelamento de recursos humanos integrados no planejamento de projetos de TI. Para isso, foi realizado um estudo de caso ??nico e a unidade de an??lise escolhida foi a diretoria de projetos de infraestrutura de TI, com tr??s ger??ncias que atendem clientes distintos, em uma grande empresa de servi??os de outsourcing de TI. Os gerentes de projetos s??o os respons??veis pela defini????o, negocia????o e aloca????o dos recursos humanos, sendo estes, o foco das entrevistas realizadas. Por meio de entrevistas e an??lise dos documentos internos da organiza????o, analisou-se a import??ncia dada ao caminho cr??tico, as restri????es de recursos em termos de quantidade e compet??ncias e as intera????es com departamentos e comit??s internos da organiza????o no processo de aloca????o e nivelamento de recursos humanos. Como resultado, foi proposto um modelo para esta aloca????o e nivelamento em projetos de TI de maneira integrada. Neste modelo, fazem parte a identifica????o do caminho cr??tico, a necessidade da exist??ncia de uma ??rea gestora dos recursos humanos capazes de trabalhar em projetos de TI, que manteria uma base de dados centralizada com informa????es de disponibilidade, restri????es, f??rias, folgas e compet??ncias dos recursos humanos que, associada a um comit?? de aloca????o de pessoas com reuni??es peri??dicas, tomam as decis??es finais de aloca????o e nivelamento de recursos humanos nos projetos de TI. Ainda, ?? proposto um ??ndice que se denominou de fator de aloca????o, que pode ser explorado em pesquisas futuras, bem como, outras oportunidades de pesquisa na ??rea de software em rela????o a sistemas de aloca????o e nivelamento de recursos humanos propriamente dito, sistemas de apoio de decis??o e algoritmos de otimiza????o desses procedimentos.Submitted by Nadir Basilio (nadirsb@uninove.br) on 2016-05-31T20:46:40Z No. of bitstreams: 1 Roberto Celkevicius.pdf: 1822530 bytes, checksum: f9a6f7a59ea3449e0e89abfa2ea5ed90 (MD5)Made available in DSpace on 2016-05-31T20:46:40Z (GMT). No. of bitstreams: 1 Roberto Celkevicius.pdf: 1822530 bytes, checksum: f9a6f7a59ea3449e0e89abfa2ea5ed90 (MD5) Previous issue date: 2016-03-29application/pdfporUniversidade Nove de JulhoPrograma de P??s-Gradua????o em Gest??o de ProjetosUNINOVEBrasilAdministra????oprojetorecursos humanosaloca????o de recursosnivelamento de recursosgest??o de projetosprojecthuman resourcesresource allocationresource levelingproject managementCIENCIAS SOCIAIS APLICADAS::ADMINISTRACAOProposta de um modelo para aloca????o e nivelamento de recursos humanos integrados em projetos de tecnologia da informa????oProposal for a model of integrated allocation and leveling of human resources in information technology projectsinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesis8024035432632778221600info:eu-repo/semantics/openAccessreponame:Biblioteca Digital de Teses e Dissertações da Uninoveinstname:Universidade Nove de Julho (UNINOVE)instacron:UNINOVEORIGINALRoberto Celkevicius.pdfRoberto Celkevicius.pdfapplication/pdf1822530http://localhost:8080/tede/bitstream/tede/1357/2/Roberto+Celkevicius.pdff9a6f7a59ea3449e0e89abfa2ea5ed90MD52LICENSElicense.txtlicense.txttext/plain; charset=utf-82165http://localhost:8080/tede/bitstream/tede/1357/1/license.txtbd3efa91386c1718a7f26a329fdcb468MD51tede/13572019-06-19 15:45:09.505oai:localhost: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Biblioteca Digital de Teses e Dissertaçõeshttp://bibliotecatede.uninove.br/PRIhttp://bibliotecatede.uninove.br/oai/requestbibliotecatede@uninove.br||bibliotecatede@uninove.bropendoar:2019-06-19T18:45:09Biblioteca Digital de Teses e Dissertações da Uninove - Universidade Nove de Julho (UNINOVE)false |
dc.title.por.fl_str_mv |
Proposta de um modelo para aloca????o e nivelamento de recursos humanos integrados em projetos de tecnologia da informa????o |
dc.title.alternative.eng.fl_str_mv |
Proposal for a model of integrated allocation and leveling of human resources in information technology projects |
title |
Proposta de um modelo para aloca????o e nivelamento de recursos humanos integrados em projetos de tecnologia da informa????o |
spellingShingle |
Proposta de um modelo para aloca????o e nivelamento de recursos humanos integrados em projetos de tecnologia da informa????o Celkevicius, Roberto projeto recursos humanos aloca????o de recursos nivelamento de recursos gest??o de projetos project human resources resource allocation resource leveling project management CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO |
title_short |
Proposta de um modelo para aloca????o e nivelamento de recursos humanos integrados em projetos de tecnologia da informa????o |
title_full |
Proposta de um modelo para aloca????o e nivelamento de recursos humanos integrados em projetos de tecnologia da informa????o |
title_fullStr |
Proposta de um modelo para aloca????o e nivelamento de recursos humanos integrados em projetos de tecnologia da informa????o |
title_full_unstemmed |
Proposta de um modelo para aloca????o e nivelamento de recursos humanos integrados em projetos de tecnologia da informa????o |
title_sort |
Proposta de um modelo para aloca????o e nivelamento de recursos humanos integrados em projetos de tecnologia da informa????o |
author |
Celkevicius, Roberto |
author_facet |
Celkevicius, Roberto |
author_role |
author |
dc.contributor.advisor1.fl_str_mv |
Russo, Ros??ria de F??tima Segger Macri |
dc.contributor.advisor1Lattes.fl_str_mv |
http://lattes.cnpq.br/2521059777840892 |
dc.contributor.referee1.fl_str_mv |
Russo, Ros??ria de F??tima Segger Macri |
dc.contributor.referee1Lattes.fl_str_mv |
http://lattes.cnpq.br/2521059777840892 |
dc.contributor.referee2.fl_str_mv |
Souza, Willy Hoppe de |
dc.contributor.referee3.fl_str_mv |
Patah, Leandro Alves |
dc.contributor.referee3Lattes.fl_str_mv |
http://lattes.cnpq.br/9630816378078767 |
dc.contributor.authorLattes.fl_str_mv |
http://lattes.cnpq.br/3970278315588228 |
dc.contributor.author.fl_str_mv |
Celkevicius, Roberto |
contributor_str_mv |
Russo, Ros??ria de F??tima Segger Macri Russo, Ros??ria de F??tima Segger Macri Souza, Willy Hoppe de Patah, Leandro Alves |
dc.subject.por.fl_str_mv |
projeto recursos humanos aloca????o de recursos nivelamento de recursos gest??o de projetos |
topic |
projeto recursos humanos aloca????o de recursos nivelamento de recursos gest??o de projetos project human resources resource allocation resource leveling project management CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO |
dc.subject.eng.fl_str_mv |
project human resources resource allocation resource leveling project management |
dc.subject.cnpq.fl_str_mv |
CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO |
description |
A critical aspect of IT management - Information Technology is the distribution of human resources across multiple projects competing for these resources. These features have specific skills and are shared among several areas. The allocation of these resources should be planned in order to minimize cost and time. Typically, the leveling of these resources is done in an after step, to control both idle time and overwork, which can result in rework, and new negotiations to adjust costs and time. To check how to solve these problems, the objective of this work is to propose a model of integrated allocation and leveling of human resources in IT projects in the planning phase. For this, a single case study was done and the analysis unit chosen was the board of IT infrastructure projects, with three management areas that meet different customers in a large enterprise IT outsourcing services. Project managers are responsible for the definition, negotiation and allocation of human resources, which they were the focus of the interviews. Through interviews and analysis of the organization's internal documents, it was analyzed the importance given to the critical path, resource constraints in terms of quantity and skills and interactions with departments and organization???s internal committees for the allocation and leveling process of human resources. As a result, a model was proposed for allocation and leveling of human resources in an integrated manner for IT projects. In this model, some components are identified as the critical path, the need of a management area of human resources capable to handle IT projects, which would maintain a centralized database with information availability, restrictions, vacations, days off and skills of human resources, associated with a committee of personnel allocation with regular meetings, for the final decisions of allocation and leveling of human resources in IT projects. Furthermore, it is proposed an index named allocation factor, which can be explored in future research as well as other research opportunities in software area which they are regarding allocation and leveling human resource systems itself, decision support systems and optimization algorithms such procedures. |
publishDate |
2016 |
dc.date.accessioned.fl_str_mv |
2016-05-31T20:46:40Z |
dc.date.issued.fl_str_mv |
2016-03-29 |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/masterThesis |
format |
masterThesis |
status_str |
publishedVersion |
dc.identifier.citation.fl_str_mv |
Celkevicius, Roberto. Proposta de um modelo para aloca????o e nivelamento de recursos humanos integrados em projetos de tecnologia da informa????o. 2016. 120 f. Disserta????o( Programa de Mestrado Profissional em Administra????o - Gest??o de Projetos) - Universidade Nove de Julho, S??o Paulo. |
dc.identifier.uri.fl_str_mv |
http://bibliotecatede.uninove.br/handle/tede/1357 |
identifier_str_mv |
Celkevicius, Roberto. Proposta de um modelo para aloca????o e nivelamento de recursos humanos integrados em projetos de tecnologia da informa????o. 2016. 120 f. Disserta????o( Programa de Mestrado Profissional em Administra????o - Gest??o de Projetos) - Universidade Nove de Julho, S??o Paulo. |
url |
http://bibliotecatede.uninove.br/handle/tede/1357 |
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por |
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por |
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600 |
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openAccess |
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UNINOVE |
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Universidade Nove de Julho |
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