A utiliza????o dos indicadores de desempenho e de qualidade na elabora????o das pol??ticas institucionais das universidades federais brasileiras
Ano de defesa: | 2019 |
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Autor(a) principal: | |
Orientador(a): | |
Banca de defesa: | , , , , |
Tipo de documento: | Tese |
Tipo de acesso: | Acesso aberto |
Idioma: | por |
Instituição de defesa: |
Universidade Nove de Julho
|
Programa de Pós-Graduação: |
Programa de P??s-Gradua????o em Administra????o
|
Departamento: |
Administra????o
|
País: |
Brasil
|
Palavras-chave em Português: | |
Palavras-chave em Inglês: | |
Área do conhecimento CNPq: | |
Link de acesso: | http://bibliotecatede.uninove.br/handle/tede/2088 |
Resumo: | The general objective of this research was to understand how performance and quality indicators can be used to promote institutional policies in Brazilian Federal Universities. To meet this general objective, we used a semi-structured script interviews with the managers in four Brazilian federal universities selected based on the results obtained from both the performance indicators evaluated by the Federal Audit Court (TCU) and the quality indicators of INEP from 2010 to 2016 and, therefore, the universities that had the best results were UFMG, UFGRS, UFLA and UFSCAR. However, to guarantee confidentiality, as requested, we decided to code the universities selected for the research, in random order, such as university 1, university 2, university 3 and university 4. In addition to the interviews, this research used secondary data, collected through bibliographical and documentary research on the official websites of the researched universities. For the content analysis, the IRAMUTEQ software was used and for the analysis of the results it was decided to do the triangulation of data sources, in which the answers of the interviewees of each university were compared with the official documents raised in light of the theories that deal with Strategy, RBV and Information Management. The research findings pointed out that the researched universities, with the exception of the current management of university 2, make use of performance and quality indicators in the elaboration of institutional policies and that these are seen as guiding the way to be followed by management, since they make possible know the reality of the institution and thus establish the institutional policies that are really necessary for its development. However, the results of the research showed that, due to the fact that the current management of university 2 is composed of inexperienced managers, it was pointed out that this would be one of the main reasons for the difference found between the present and previous management practices, relation to the perception of the importance of the indicators and the institutional information that compose them, since these are considered strategic resources for the management. Therefore, the question about governance influences the way in which management conducts its work, given that management in which a greater maturity in the governance process is perceived, better understand the importance of the indicators and of all the information and use them strategically. |
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Maccari, Emerson AntonioMaccari, Emerson AntonioMazieri, Marcos RogerioCosta, Priscila Rezende daScafuto, Isabel CristinaAnzai, Leny Casellihttp://lattes.cnpq.br/2099852419628324Lobato, Josiane de Oliveira2019-08-16T18:02:50Z2019-06-25Lobato, Josiane de Oliveira. A utiliza????o dos indicadores de desempenho e de qualidade na elabora????o das pol??ticas institucionais das universidades federais brasileiras. 2019. 476 f. Tese( Programa de P??s-Gradua????o em Administra????o) - Universidade Nove de Julho, S??o Paulo.http://bibliotecatede.uninove.br/handle/tede/2088The general objective of this research was to understand how performance and quality indicators can be used to promote institutional policies in Brazilian Federal Universities. To meet this general objective, we used a semi-structured script interviews with the managers in four Brazilian federal universities selected based on the results obtained from both the performance indicators evaluated by the Federal Audit Court (TCU) and the quality indicators of INEP from 2010 to 2016 and, therefore, the universities that had the best results were UFMG, UFGRS, UFLA and UFSCAR. However, to guarantee confidentiality, as requested, we decided to code the universities selected for the research, in random order, such as university 1, university 2, university 3 and university 4. In addition to the interviews, this research used secondary data, collected through bibliographical and documentary research on the official websites of the researched universities. For the content analysis, the IRAMUTEQ software was used and for the analysis of the results it was decided to do the triangulation of data sources, in which the answers of the interviewees of each university were compared with the official documents raised in light of the theories that deal with Strategy, RBV and Information Management. The research findings pointed out that the researched universities, with the exception of the current management of university 2, make use of performance and quality indicators in the elaboration of institutional policies and that these are seen as guiding the way to be followed by management, since they make possible know the reality of the institution and thus establish the institutional policies that are really necessary for its development. However, the results of the research showed that, due to the fact that the current management of university 2 is composed of inexperienced managers, it was pointed out that this would be one of the main reasons for the difference found between the present and previous management practices, relation to the perception of the importance of the indicators and the institutional information that compose them, since these are considered strategic resources for the management. Therefore, the question about governance influences the way in which management conducts its work, given that management in which a greater maturity in the governance process is perceived, better understand the importance of the indicators and of all the information and use them strategically.O objetivo geral desta pesquisa foi compreender como os indicadores de desempenho e de qualidade podem ser utilizados na elabora????o das pol??ticas institucionais das Universidades Federais brasileiras. Para atender a esse objetivo geral foram realizadas entrevistas, por meio de roteiro semiestruturado, com os gestores das quatro universidades federais brasileiras selecionadas com base nos resultados obtidos tanto dos indicadores de desempenho avaliados pelo Tribunal de Contas da Uni??o ??? TCU, quanto pelos indicadores de qualidade do INEP, no per??odo de 2010 a 2016 e, portanto, as universidades que tiveram os melhores resultados foram a UFMG, a UFGRS, a UFLA e a UFSCAR. Entretanto, por motivo de confidencialidade, conforme solicitado, optou-se por codificar as universidades selecionadas para a pesquisa, em ordem aleat??ria, como universidade 1, universidade 2, universidade 3 e universidade 4. Complementarmente ??s entrevistas, foram utilizados nesta pesquisa, dados secund??rios, coletados por meio de pesquisas bibliogr??ficas e documentais nos sites oficiais das universidades pesquisadas. Para a an??lise de conte??do fez-se o uso do software IRAMUTEQ e para a an??lise dos resultados optou-se por fazer a triangula????o de fontes de dados, em que foram comparadas as respostas dos entrevistados de cada universidade com os documentos oficiais levantados ?? luz das teorias que versam sobre Estrat??gia, RBV e Gest??o da informa????o. Os achados da pesquisa apontaram que as universidades pesquisadas, ?? exce????o da gest??o atual da universidade 2, fazem uso dos indicadores de desempenho e de qualidade na elabora????o das pol??ticas institucionais e que estes s??o vistos como norteadores do caminho a ser seguido pela gest??o, pois possibilitam conhecer a realidade da institui????o e assim estabelecer as pol??ticas institucionais que realmente s??o necess??rias ao seu desenvolvimento. No entanto, com os resultados da pesquisa mostraram que pelo fato da gest??o atual da universidade 2 ser composta por gestores inexperientes, denotou-se que essa seria uma das principais raz??es da diferen??a encontrada entre as formas de trabalhar das gest??es atuais e anterior, principalmente em rela????o ?? percep????o da import??ncia dos indicadores e das informa????es institucionais que os comp??em, pois estes s??o considerados recursos estrat??gicos para a gest??o. Portanto, verificou-se que a quest??o da governan??a influencia sobremaneira a forma pela qual a gest??o conduz seus trabalhos, haja vista que as gest??es em que se percebeu uma maturidade maior no processo de governan??a, compreendem melhor a import??ncia dos indicadores e de todas as informa????es institucionais e as utilizam de forma estrat??gica, obtendo maior vantagem competitiva.Submitted by Nadir Basilio (nadirsb@uninove.br) on 2019-08-16T18:02:50Z No. of bitstreams: 1 Josiane de Oliveira Lobato.pdf: 3285023 bytes, checksum: 6e2bbaba05e685d80991c11789dc2288 (MD5)Made available in DSpace on 2019-08-16T18:02:50Z (GMT). No. of bitstreams: 1 Josiane de Oliveira Lobato.pdf: 3285023 bytes, checksum: 6e2bbaba05e685d80991c11789dc2288 (MD5) Previous issue date: 2019-06-25application/pdfporUniversidade Nove de JulhoPrograma de P??s-Gradua????o em Administra????oUNINOVEBrasilAdministra????oindicadoresuniversidade federalgovernan??agest??o da informa????oaloca????o de recursosindicatorsfederal universitygovernanceinformation managementresource allocationCIENCIAS SOCIAIS APLICADAS::ADMINISTRACAOA utiliza????o dos indicadores de desempenho e de qualidade na elabora????o das pol??ticas institucionais das universidades federais brasileirasThe use of performance and quality indicators to promote institutional policies in brazilian federal universitiesinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/doctoralThesis8024035432632778221600info:eu-repo/semantics/openAccessreponame:Biblioteca Digital de Teses e Dissertações da Uninoveinstname:Universidade Nove de Julho (UNINOVE)instacron:UNINOVEORIGINALJosiane de Oliveira Lobato.pdfJosiane de Oliveira Lobato.pdfapplication/pdf3285023http://localhost:8080/tede/bitstream/tede/2088/2/Josiane+de+Oliveira+Lobato.pdf6e2bbaba05e685d80991c11789dc2288MD52LICENSElicense.txtlicense.txttext/plain; charset=utf-82165http://localhost:8080/tede/bitstream/tede/2088/1/license.txtbd3efa91386c1718a7f26a329fdcb468MD51tede/20882019-08-16 15:02:50.903oai:localhost: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Biblioteca Digital de Teses e Dissertaçõeshttp://bibliotecatede.uninove.br/PRIhttp://bibliotecatede.uninove.br/oai/requestbibliotecatede@uninove.br||bibliotecatede@uninove.bropendoar:2019-08-16T18:02:50Biblioteca Digital de Teses e Dissertações da Uninove - Universidade Nove de Julho (UNINOVE)false |
dc.title.por.fl_str_mv |
A utiliza????o dos indicadores de desempenho e de qualidade na elabora????o das pol??ticas institucionais das universidades federais brasileiras |
dc.title.alternative.eng.fl_str_mv |
The use of performance and quality indicators to promote institutional policies in brazilian federal universities |
title |
A utiliza????o dos indicadores de desempenho e de qualidade na elabora????o das pol??ticas institucionais das universidades federais brasileiras |
spellingShingle |
A utiliza????o dos indicadores de desempenho e de qualidade na elabora????o das pol??ticas institucionais das universidades federais brasileiras Lobato, Josiane de Oliveira indicadores universidade federal governan??a gest??o da informa????o aloca????o de recursos indicators federal university governance information management resource allocation CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO |
title_short |
A utiliza????o dos indicadores de desempenho e de qualidade na elabora????o das pol??ticas institucionais das universidades federais brasileiras |
title_full |
A utiliza????o dos indicadores de desempenho e de qualidade na elabora????o das pol??ticas institucionais das universidades federais brasileiras |
title_fullStr |
A utiliza????o dos indicadores de desempenho e de qualidade na elabora????o das pol??ticas institucionais das universidades federais brasileiras |
title_full_unstemmed |
A utiliza????o dos indicadores de desempenho e de qualidade na elabora????o das pol??ticas institucionais das universidades federais brasileiras |
title_sort |
A utiliza????o dos indicadores de desempenho e de qualidade na elabora????o das pol??ticas institucionais das universidades federais brasileiras |
author |
Lobato, Josiane de Oliveira |
author_facet |
Lobato, Josiane de Oliveira |
author_role |
author |
dc.contributor.advisor1.fl_str_mv |
Maccari, Emerson Antonio |
dc.contributor.referee1.fl_str_mv |
Maccari, Emerson Antonio |
dc.contributor.referee2.fl_str_mv |
Mazieri, Marcos Rogerio |
dc.contributor.referee3.fl_str_mv |
Costa, Priscila Rezende da |
dc.contributor.referee4.fl_str_mv |
Scafuto, Isabel Cristina |
dc.contributor.referee5.fl_str_mv |
Anzai, Leny Caselli |
dc.contributor.authorLattes.fl_str_mv |
http://lattes.cnpq.br/2099852419628324 |
dc.contributor.author.fl_str_mv |
Lobato, Josiane de Oliveira |
contributor_str_mv |
Maccari, Emerson Antonio Maccari, Emerson Antonio Mazieri, Marcos Rogerio Costa, Priscila Rezende da Scafuto, Isabel Cristina Anzai, Leny Caselli |
dc.subject.por.fl_str_mv |
indicadores universidade federal governan??a gest??o da informa????o aloca????o de recursos |
topic |
indicadores universidade federal governan??a gest??o da informa????o aloca????o de recursos indicators federal university governance information management resource allocation CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO |
dc.subject.eng.fl_str_mv |
indicators federal university governance information management resource allocation |
dc.subject.cnpq.fl_str_mv |
CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO |
description |
The general objective of this research was to understand how performance and quality indicators can be used to promote institutional policies in Brazilian Federal Universities. To meet this general objective, we used a semi-structured script interviews with the managers in four Brazilian federal universities selected based on the results obtained from both the performance indicators evaluated by the Federal Audit Court (TCU) and the quality indicators of INEP from 2010 to 2016 and, therefore, the universities that had the best results were UFMG, UFGRS, UFLA and UFSCAR. However, to guarantee confidentiality, as requested, we decided to code the universities selected for the research, in random order, such as university 1, university 2, university 3 and university 4. In addition to the interviews, this research used secondary data, collected through bibliographical and documentary research on the official websites of the researched universities. For the content analysis, the IRAMUTEQ software was used and for the analysis of the results it was decided to do the triangulation of data sources, in which the answers of the interviewees of each university were compared with the official documents raised in light of the theories that deal with Strategy, RBV and Information Management. The research findings pointed out that the researched universities, with the exception of the current management of university 2, make use of performance and quality indicators in the elaboration of institutional policies and that these are seen as guiding the way to be followed by management, since they make possible know the reality of the institution and thus establish the institutional policies that are really necessary for its development. However, the results of the research showed that, due to the fact that the current management of university 2 is composed of inexperienced managers, it was pointed out that this would be one of the main reasons for the difference found between the present and previous management practices, relation to the perception of the importance of the indicators and the institutional information that compose them, since these are considered strategic resources for the management. Therefore, the question about governance influences the way in which management conducts its work, given that management in which a greater maturity in the governance process is perceived, better understand the importance of the indicators and of all the information and use them strategically. |
publishDate |
2019 |
dc.date.accessioned.fl_str_mv |
2019-08-16T18:02:50Z |
dc.date.issued.fl_str_mv |
2019-06-25 |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
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info:eu-repo/semantics/doctoralThesis |
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dc.identifier.citation.fl_str_mv |
Lobato, Josiane de Oliveira. A utiliza????o dos indicadores de desempenho e de qualidade na elabora????o das pol??ticas institucionais das universidades federais brasileiras. 2019. 476 f. Tese( Programa de P??s-Gradua????o em Administra????o) - Universidade Nove de Julho, S??o Paulo. |
dc.identifier.uri.fl_str_mv |
http://bibliotecatede.uninove.br/handle/tede/2088 |
identifier_str_mv |
Lobato, Josiane de Oliveira. A utiliza????o dos indicadores de desempenho e de qualidade na elabora????o das pol??ticas institucionais das universidades federais brasileiras. 2019. 476 f. Tese( Programa de P??s-Gradua????o em Administra????o) - Universidade Nove de Julho, S??o Paulo. |
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