Plano de gestão para a Prefeitura Municipal de Dilermando de Aguiar

Detalhes bibliográficos
Ano de defesa: 2004
Autor(a) principal: Vizcarra, Reinaldo Maia lattes
Orientador(a): Schmidt, Alberto Souza lattes
Banca de defesa: Oliveira, Joao Helvio Righi de, Godoy, Leoni Pentiado
Tipo de documento: Dissertação
Tipo de acesso: Acesso aberto
Idioma: por
Instituição de defesa: Universidade Federal de Santa Maria
Centro de Tecnologia
Programa de Pós-Graduação: Programa de Pós-Graduação em Engenharia de Produção
Departamento: Engenharia de Produção
País: Brasil
Palavras-chave em Português:
Administração pública
Administração municipal
Gestão pública
Serviço público
Qualidade
Dilermando de Aguiar
Área do conhecimento CNPq:
CNPQ::ENGENHARIAS::ENGENHARIA DE PRODUCAO
Link de acesso: http://repositorio.ufsm.br/handle/1/27266
Resumo: This work search to contribute with the improvement of the attendance to the users of the Municipal City hall of Dilermando of Aguiar, in Rio Grande do Sul. For such, it was necessary to research the Municipal district in your several aspects, as well as the forms of administration of the City hall, in way to understand as this identify the users of your services and the needs of these, related with your institutional obligations. The work also approaches aspects of the quality in the public service and he/she interprets the criterion Citizens and Society, of the National Prize of the Public Administration, in way to adapt the application of your items to the nature of the services of the studied Municipal City hall. Accomplishing your main objective, the work presents an administration plan, that has as objective presents practices that take the city hall of Dilermando of Aguiar to provide satisfaction to the customers of your services, that are the citizens and the society.
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spelling 2022-12-06T19:23:33Z2022-12-06T19:23:33Z2004-05-07http://repositorio.ufsm.br/handle/1/27266This work search to contribute with the improvement of the attendance to the users of the Municipal City hall of Dilermando of Aguiar, in Rio Grande do Sul. For such, it was necessary to research the Municipal district in your several aspects, as well as the forms of administration of the City hall, in way to understand as this identify the users of your services and the needs of these, related with your institutional obligations. The work also approaches aspects of the quality in the public service and he/she interprets the criterion Citizens and Society, of the National Prize of the Public Administration, in way to adapt the application of your items to the nature of the services of the studied Municipal City hall. Accomplishing your main objective, the work presents an administration plan, that has as objective presents practices that take the city hall of Dilermando of Aguiar to provide satisfaction to the customers of your services, that are the citizens and the society.Este trabalho busca contribuir com a melhoria do atendimento aos usuários da Prefeitura Municipal de Dilermando de Aguiar, no Rio Grande do Sul. Para tal, foi necessário pesquisar o Município em seus diversos aspectos, bem como as formas de gestão da Prefeitura, de modo a entender como esta identifica os usuários de seus serviços e as necessidades destes, relacionadas com suas obrigações institucionais. O trabalho também aborda aspectos da qualidade no serviço público e interpreta o critério Cidadãos e Sociedade, do Prêmio Nacional da Gestão Pública, de forma a adequar a aplicação de seus itens à natureza dos serviços da Prefeitura Municipal estudada. Cumprindo seu objetivo principal, o trabalho apresenta um plano de gestão, que tem como objetivo apresentar práticas que levem a prefeitura de Dilermando de Aguiar a proporcionar satisfação aos clientes de seus serviços, que são os cidadãos e a sociedade.porUniversidade Federal de Santa MariaCentro de TecnologiaPrograma de Pós-Graduação em Engenharia de ProduçãoUFSMBrasilEngenharia de ProduçãoAttribution-NonCommercial-NoDerivatives 4.0 Internationalhttp://creativecommons.org/licenses/by-nc-nd/4.0/info:eu-repo/semantics/openAccessAdministração públicaAdministração municipalGestão públicaServiço públicoQualidadeDilermando de AguiarCNPQ::ENGENHARIAS::ENGENHARIA DE PRODUCAOPlano de gestão para a Prefeitura Municipal de Dilermando de AguiarPlan of administration to the Municipal City hall of Dilermando of Aguiar.info:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisSchmidt, Alberto Souzahttp://lattes.cnpq.br/2214080795054032Oliveira, Joao Helvio Righi deGodoy, Leoni Pentiadohttp://lattes.cnpq.br/8167652324898582Vizcarra, Reinaldo Maia3008000000056006006006006003bf53f32-7573-43ec-8697-1fd9030f5345fa0ad4a9-983a-45ab-98b4-676fe7e755d563f94315-1157-4d1c-a162-d58cf9ef04897bf45207-c33e-4986-94ff-6452dfe55ee1reponame:Manancial - Repositório Digital da UFSMinstname:Universidade Federal de Santa Maria (UFSM)instacron:UFSMCC-LICENSElicense_rdflicense_rdfapplication/rdf+xml; charset=utf-8805http://repositorio.ufsm.br/bitstream/1/27266/2/license_rdf4460e5956bc1d1639be9ae6146a50347MD52LICENSElicense.txtlicense.txttext/plain; charset=utf-81956http://repositorio.ufsm.br/bitstream/1/27266/3/license.txt2f0571ecee68693bd5cd3f17c1e075dfMD53ORIGINALDIS_PPGEP_2004_VIZCARRA_REINALDO.pdfDIS_PPGEP_2004_VIZCARRA_REINALDO.pdfDissertação de Mestradoapplication/pdf461042http://repositorio.ufsm.br/bitstream/1/27266/1/DIS_PPGEP_2004_VIZCARRA_REINALDO.pdf643d331fad8ac84347b0305b0359a3e4MD511/272662022-12-06 16:23:34.081oai:repositorio.ufsm.br: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ório Institucionalhttp://repositorio.ufsm.br/PUBhttp://repositorio.ufsm.br/oai/requestopendoar:39132022-12-06T19:23:34Manancial - Repositório Digital da UFSM - Universidade Federal de Santa Maria (UFSM)false
dc.title.por.fl_str_mv Plano de gestão para a Prefeitura Municipal de Dilermando de Aguiar
dc.title.alternative.eng.fl_str_mv Plan of administration to the Municipal City hall of Dilermando of Aguiar.
title Plano de gestão para a Prefeitura Municipal de Dilermando de Aguiar
spellingShingle Plano de gestão para a Prefeitura Municipal de Dilermando de Aguiar
Vizcarra, Reinaldo Maia
Administração pública
Administração municipal
Gestão pública
Serviço público
Qualidade
Dilermando de Aguiar
CNPQ::ENGENHARIAS::ENGENHARIA DE PRODUCAO
title_short Plano de gestão para a Prefeitura Municipal de Dilermando de Aguiar
title_full Plano de gestão para a Prefeitura Municipal de Dilermando de Aguiar
title_fullStr Plano de gestão para a Prefeitura Municipal de Dilermando de Aguiar
title_full_unstemmed Plano de gestão para a Prefeitura Municipal de Dilermando de Aguiar
title_sort Plano de gestão para a Prefeitura Municipal de Dilermando de Aguiar
author Vizcarra, Reinaldo Maia
author_facet Vizcarra, Reinaldo Maia
author_role author
dc.contributor.advisor1.fl_str_mv Schmidt, Alberto Souza
dc.contributor.advisor1Lattes.fl_str_mv http://lattes.cnpq.br/2214080795054032
dc.contributor.referee1.fl_str_mv Oliveira, Joao Helvio Righi de
dc.contributor.referee2.fl_str_mv Godoy, Leoni Pentiado
dc.contributor.authorLattes.fl_str_mv http://lattes.cnpq.br/8167652324898582
dc.contributor.author.fl_str_mv Vizcarra, Reinaldo Maia
contributor_str_mv Schmidt, Alberto Souza
Oliveira, Joao Helvio Righi de
Godoy, Leoni Pentiado
dc.subject.por.fl_str_mv Administração pública
Administração municipal
Gestão pública
Serviço público
Qualidade
Dilermando de Aguiar
topic Administração pública
Administração municipal
Gestão pública
Serviço público
Qualidade
Dilermando de Aguiar
CNPQ::ENGENHARIAS::ENGENHARIA DE PRODUCAO
dc.subject.cnpq.fl_str_mv CNPQ::ENGENHARIAS::ENGENHARIA DE PRODUCAO
description This work search to contribute with the improvement of the attendance to the users of the Municipal City hall of Dilermando of Aguiar, in Rio Grande do Sul. For such, it was necessary to research the Municipal district in your several aspects, as well as the forms of administration of the City hall, in way to understand as this identify the users of your services and the needs of these, related with your institutional obligations. The work also approaches aspects of the quality in the public service and he/she interprets the criterion Citizens and Society, of the National Prize of the Public Administration, in way to adapt the application of your items to the nature of the services of the studied Municipal City hall. Accomplishing your main objective, the work presents an administration plan, that has as objective presents practices that take the city hall of Dilermando of Aguiar to provide satisfaction to the customers of your services, that are the citizens and the society.
publishDate 2004
dc.date.issued.fl_str_mv 2004-05-07
dc.date.accessioned.fl_str_mv 2022-12-06T19:23:33Z
dc.date.available.fl_str_mv 2022-12-06T19:23:33Z
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dc.rights.driver.fl_str_mv Attribution-NonCommercial-NoDerivatives 4.0 International
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http://creativecommons.org/licenses/by-nc-nd/4.0/
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dc.publisher.none.fl_str_mv Universidade Federal de Santa Maria
Centro de Tecnologia
dc.publisher.program.fl_str_mv Programa de Pós-Graduação em Engenharia de Produção
dc.publisher.initials.fl_str_mv UFSM
dc.publisher.country.fl_str_mv Brasil
dc.publisher.department.fl_str_mv Engenharia de Produção
publisher.none.fl_str_mv Universidade Federal de Santa Maria
Centro de Tecnologia
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