Plano de gestão para a Prefeitura Municipal de Dilermando de Aguiar
Ano de defesa: | 2004 |
---|---|
Autor(a) principal: | |
Orientador(a): | |
Banca de defesa: | , |
Tipo de documento: | Dissertação |
Tipo de acesso: | Acesso aberto |
Idioma: | por |
Instituição de defesa: |
Universidade Federal de Santa Maria
Centro de Tecnologia |
Programa de Pós-Graduação: |
Programa de Pós-Graduação em Engenharia de Produção
|
Departamento: |
Engenharia de Produção
|
País: |
Brasil
|
Palavras-chave em Português: | |
Área do conhecimento CNPq: | |
Link de acesso: | http://repositorio.ufsm.br/handle/1/27266 |
Resumo: | This work search to contribute with the improvement of the attendance to the users of the Municipal City hall of Dilermando of Aguiar, in Rio Grande do Sul. For such, it was necessary to research the Municipal district in your several aspects, as well as the forms of administration of the City hall, in way to understand as this identify the users of your services and the needs of these, related with your institutional obligations. The work also approaches aspects of the quality in the public service and he/she interprets the criterion Citizens and Society, of the National Prize of the Public Administration, in way to adapt the application of your items to the nature of the services of the studied Municipal City hall. Accomplishing your main objective, the work presents an administration plan, that has as objective presents practices that take the city hall of Dilermando of Aguiar to provide satisfaction to the customers of your services, that are the citizens and the society. |
id |
UFSM_b1160b9ce81073ecf4afbbdb77dac0f9 |
---|---|
oai_identifier_str |
oai:repositorio.ufsm.br:1/27266 |
network_acronym_str |
UFSM |
network_name_str |
Biblioteca Digital de Teses e Dissertações do UFSM |
repository_id_str |
|
spelling |
2022-12-06T19:23:33Z2022-12-06T19:23:33Z2004-05-07http://repositorio.ufsm.br/handle/1/27266This work search to contribute with the improvement of the attendance to the users of the Municipal City hall of Dilermando of Aguiar, in Rio Grande do Sul. For such, it was necessary to research the Municipal district in your several aspects, as well as the forms of administration of the City hall, in way to understand as this identify the users of your services and the needs of these, related with your institutional obligations. The work also approaches aspects of the quality in the public service and he/she interprets the criterion Citizens and Society, of the National Prize of the Public Administration, in way to adapt the application of your items to the nature of the services of the studied Municipal City hall. Accomplishing your main objective, the work presents an administration plan, that has as objective presents practices that take the city hall of Dilermando of Aguiar to provide satisfaction to the customers of your services, that are the citizens and the society.Este trabalho busca contribuir com a melhoria do atendimento aos usuários da Prefeitura Municipal de Dilermando de Aguiar, no Rio Grande do Sul. Para tal, foi necessário pesquisar o Município em seus diversos aspectos, bem como as formas de gestão da Prefeitura, de modo a entender como esta identifica os usuários de seus serviços e as necessidades destes, relacionadas com suas obrigações institucionais. O trabalho também aborda aspectos da qualidade no serviço público e interpreta o critério Cidadãos e Sociedade, do Prêmio Nacional da Gestão Pública, de forma a adequar a aplicação de seus itens à natureza dos serviços da Prefeitura Municipal estudada. Cumprindo seu objetivo principal, o trabalho apresenta um plano de gestão, que tem como objetivo apresentar práticas que levem a prefeitura de Dilermando de Aguiar a proporcionar satisfação aos clientes de seus serviços, que são os cidadãos e a sociedade.porUniversidade Federal de Santa MariaCentro de TecnologiaPrograma de Pós-Graduação em Engenharia de ProduçãoUFSMBrasilEngenharia de ProduçãoAttribution-NonCommercial-NoDerivatives 4.0 Internationalhttp://creativecommons.org/licenses/by-nc-nd/4.0/info:eu-repo/semantics/openAccessAdministração públicaAdministração municipalGestão públicaServiço públicoQualidadeDilermando de AguiarCNPQ::ENGENHARIAS::ENGENHARIA DE PRODUCAOPlano de gestão para a Prefeitura Municipal de Dilermando de AguiarPlan of administration to the Municipal City hall of Dilermando of Aguiar.info:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisSchmidt, Alberto Souzahttp://lattes.cnpq.br/2214080795054032Oliveira, Joao Helvio Righi deGodoy, Leoni Pentiadohttp://lattes.cnpq.br/8167652324898582Vizcarra, Reinaldo Maia3008000000056006006006006003bf53f32-7573-43ec-8697-1fd9030f5345fa0ad4a9-983a-45ab-98b4-676fe7e755d563f94315-1157-4d1c-a162-d58cf9ef04897bf45207-c33e-4986-94ff-6452dfe55ee1reponame:Biblioteca Digital de Teses e Dissertações do UFSMinstname:Universidade Federal de Santa Maria (UFSM)instacron:UFSMCC-LICENSElicense_rdflicense_rdfapplication/rdf+xml; charset=utf-8805http://repositorio.ufsm.br/bitstream/1/27266/2/license_rdf4460e5956bc1d1639be9ae6146a50347MD52LICENSElicense.txtlicense.txttext/plain; charset=utf-81956http://repositorio.ufsm.br/bitstream/1/27266/3/license.txt2f0571ecee68693bd5cd3f17c1e075dfMD53ORIGINALDIS_PPGEP_2004_VIZCARRA_REINALDO.pdfDIS_PPGEP_2004_VIZCARRA_REINALDO.pdfDissertação de Mestradoapplication/pdf461042http://repositorio.ufsm.br/bitstream/1/27266/1/DIS_PPGEP_2004_VIZCARRA_REINALDO.pdf643d331fad8ac84347b0305b0359a3e4MD511/272662022-12-06 16:23:34.081oai:repositorio.ufsm.br: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 Digital de Teses e Dissertaçõeshttps://repositorio.ufsm.br/ONGhttps://repositorio.ufsm.br/oai/requestatendimento.sib@ufsm.br||tedebc@gmail.comopendoar:2022-12-06T19:23:34Biblioteca Digital de Teses e Dissertações do UFSM - Universidade Federal de Santa Maria (UFSM)false |
dc.title.por.fl_str_mv |
Plano de gestão para a Prefeitura Municipal de Dilermando de Aguiar |
dc.title.alternative.eng.fl_str_mv |
Plan of administration to the Municipal City hall of Dilermando of Aguiar. |
title |
Plano de gestão para a Prefeitura Municipal de Dilermando de Aguiar |
spellingShingle |
Plano de gestão para a Prefeitura Municipal de Dilermando de Aguiar Vizcarra, Reinaldo Maia Administração pública Administração municipal Gestão pública Serviço público Qualidade Dilermando de Aguiar CNPQ::ENGENHARIAS::ENGENHARIA DE PRODUCAO |
title_short |
Plano de gestão para a Prefeitura Municipal de Dilermando de Aguiar |
title_full |
Plano de gestão para a Prefeitura Municipal de Dilermando de Aguiar |
title_fullStr |
Plano de gestão para a Prefeitura Municipal de Dilermando de Aguiar |
title_full_unstemmed |
Plano de gestão para a Prefeitura Municipal de Dilermando de Aguiar |
title_sort |
Plano de gestão para a Prefeitura Municipal de Dilermando de Aguiar |
author |
Vizcarra, Reinaldo Maia |
author_facet |
Vizcarra, Reinaldo Maia |
author_role |
author |
dc.contributor.advisor1.fl_str_mv |
Schmidt, Alberto Souza |
dc.contributor.advisor1Lattes.fl_str_mv |
http://lattes.cnpq.br/2214080795054032 |
dc.contributor.referee1.fl_str_mv |
Oliveira, Joao Helvio Righi de |
dc.contributor.referee2.fl_str_mv |
Godoy, Leoni Pentiado |
dc.contributor.authorLattes.fl_str_mv |
http://lattes.cnpq.br/8167652324898582 |
dc.contributor.author.fl_str_mv |
Vizcarra, Reinaldo Maia |
contributor_str_mv |
Schmidt, Alberto Souza Oliveira, Joao Helvio Righi de Godoy, Leoni Pentiado |
dc.subject.por.fl_str_mv |
Administração pública Administração municipal Gestão pública Serviço público Qualidade Dilermando de Aguiar |
topic |
Administração pública Administração municipal Gestão pública Serviço público Qualidade Dilermando de Aguiar CNPQ::ENGENHARIAS::ENGENHARIA DE PRODUCAO |
dc.subject.cnpq.fl_str_mv |
CNPQ::ENGENHARIAS::ENGENHARIA DE PRODUCAO |
description |
This work search to contribute with the improvement of the attendance to the users of the Municipal City hall of Dilermando of Aguiar, in Rio Grande do Sul. For such, it was necessary to research the Municipal district in your several aspects, as well as the forms of administration of the City hall, in way to understand as this identify the users of your services and the needs of these, related with your institutional obligations. The work also approaches aspects of the quality in the public service and he/she interprets the criterion Citizens and Society, of the National Prize of the Public Administration, in way to adapt the application of your items to the nature of the services of the studied Municipal City hall. Accomplishing your main objective, the work presents an administration plan, that has as objective presents practices that take the city hall of Dilermando of Aguiar to provide satisfaction to the customers of your services, that are the citizens and the society. |
publishDate |
2004 |
dc.date.issued.fl_str_mv |
2004-05-07 |
dc.date.accessioned.fl_str_mv |
2022-12-06T19:23:33Z |
dc.date.available.fl_str_mv |
2022-12-06T19:23:33Z |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/masterThesis |
format |
masterThesis |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
http://repositorio.ufsm.br/handle/1/27266 |
url |
http://repositorio.ufsm.br/handle/1/27266 |
dc.language.iso.fl_str_mv |
por |
language |
por |
dc.relation.cnpq.fl_str_mv |
300800000005 |
dc.relation.confidence.fl_str_mv |
600 600 600 600 600 |
dc.relation.authority.fl_str_mv |
3bf53f32-7573-43ec-8697-1fd9030f5345 fa0ad4a9-983a-45ab-98b4-676fe7e755d5 63f94315-1157-4d1c-a162-d58cf9ef0489 7bf45207-c33e-4986-94ff-6452dfe55ee1 |
dc.rights.driver.fl_str_mv |
Attribution-NonCommercial-NoDerivatives 4.0 International http://creativecommons.org/licenses/by-nc-nd/4.0/ info:eu-repo/semantics/openAccess |
rights_invalid_str_mv |
Attribution-NonCommercial-NoDerivatives 4.0 International http://creativecommons.org/licenses/by-nc-nd/4.0/ |
eu_rights_str_mv |
openAccess |
dc.publisher.none.fl_str_mv |
Universidade Federal de Santa Maria Centro de Tecnologia |
dc.publisher.program.fl_str_mv |
Programa de Pós-Graduação em Engenharia de Produção |
dc.publisher.initials.fl_str_mv |
UFSM |
dc.publisher.country.fl_str_mv |
Brasil |
dc.publisher.department.fl_str_mv |
Engenharia de Produção |
publisher.none.fl_str_mv |
Universidade Federal de Santa Maria Centro de Tecnologia |
dc.source.none.fl_str_mv |
reponame:Biblioteca Digital de Teses e Dissertações do UFSM instname:Universidade Federal de Santa Maria (UFSM) instacron:UFSM |
instname_str |
Universidade Federal de Santa Maria (UFSM) |
instacron_str |
UFSM |
institution |
UFSM |
reponame_str |
Biblioteca Digital de Teses e Dissertações do UFSM |
collection |
Biblioteca Digital de Teses e Dissertações do UFSM |
bitstream.url.fl_str_mv |
http://repositorio.ufsm.br/bitstream/1/27266/2/license_rdf http://repositorio.ufsm.br/bitstream/1/27266/3/license.txt http://repositorio.ufsm.br/bitstream/1/27266/1/DIS_PPGEP_2004_VIZCARRA_REINALDO.pdf |
bitstream.checksum.fl_str_mv |
4460e5956bc1d1639be9ae6146a50347 2f0571ecee68693bd5cd3f17c1e075df 643d331fad8ac84347b0305b0359a3e4 |
bitstream.checksumAlgorithm.fl_str_mv |
MD5 MD5 MD5 |
repository.name.fl_str_mv |
Biblioteca Digital de Teses e Dissertações do UFSM - Universidade Federal de Santa Maria (UFSM) |
repository.mail.fl_str_mv |
atendimento.sib@ufsm.br||tedebc@gmail.com |
_version_ |
1793239978623369216 |