Análise dos custos da qualidade aplicados em uma empresa de laticínios de Caçapava do Sul
Ano de defesa: | 2008 |
---|---|
Autor(a) principal: | |
Orientador(a): | |
Banca de defesa: | , |
Tipo de documento: | Dissertação |
Tipo de acesso: | Acesso aberto |
Idioma: | por |
Instituição de defesa: |
Universidade Federal de Santa Maria
Centro de Tecnologia |
Programa de Pós-Graduação: |
Programa de Pós-Graduação em Engenharia de Produção
|
Departamento: |
Engenharia de Produção
|
País: |
Brasil
|
Palavras-chave em Português: | |
Palavras-chave em Inglês: | |
Área do conhecimento CNPq: | |
Link de acesso: | http://repositorio.ufsm.br/handle/1/28320 |
Resumo: | The world scenario evidences that companies are exposed to an increasing global competition. On this scenario, the function of quality and the control of costs related to quality are key to help in making decisions and maintain the continuous improvement of products and processes. This study sought to transform the costs generated by the return of milk pasteurized standardized of a company located in the southern half of Caçapava do Sul, RS, in operational and financial benefits. The research is classified in according to the objectives as descriptive, with the purpose of describing the characteristics of the milk product company. According to research explaining the main goal is to identify factors that contribute to the occurrence of the phenomena. Under the terms of the technical procedures used the case study, whose goal is profound and comprehensive analysis of issues for the broad knowledge and detailed of the goals. To achieve the goal of research, and to propose indicators based on a system of costs related to quality, were used quality tools. It was used direct observation, in loco, and also, the company's salespeople were followed in the delivery of the product in certain commercial points in the region. After it was done collection of monthly data on the amount of liters required, sold and returned to the company. The results obtained through the study demonstrated the need for control and monitoring of the causes identified. The real opportunities for improvement and reduction of costs will be immediately reversed in favor to the company and the customer. With these results were defined targets for a period of five months and plan of action. |
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2023-03-22T11:36:04Z2023-03-22T11:36:04Z2008-08-29http://repositorio.ufsm.br/handle/1/28320The world scenario evidences that companies are exposed to an increasing global competition. On this scenario, the function of quality and the control of costs related to quality are key to help in making decisions and maintain the continuous improvement of products and processes. This study sought to transform the costs generated by the return of milk pasteurized standardized of a company located in the southern half of Caçapava do Sul, RS, in operational and financial benefits. The research is classified in according to the objectives as descriptive, with the purpose of describing the characteristics of the milk product company. According to research explaining the main goal is to identify factors that contribute to the occurrence of the phenomena. Under the terms of the technical procedures used the case study, whose goal is profound and comprehensive analysis of issues for the broad knowledge and detailed of the goals. To achieve the goal of research, and to propose indicators based on a system of costs related to quality, were used quality tools. It was used direct observation, in loco, and also, the company's salespeople were followed in the delivery of the product in certain commercial points in the region. After it was done collection of monthly data on the amount of liters required, sold and returned to the company. The results obtained through the study demonstrated the need for control and monitoring of the causes identified. The real opportunities for improvement and reduction of costs will be immediately reversed in favor to the company and the customer. With these results were defined targets for a period of five months and plan of action.O cenário mundial evidencia que as empresas estão expostas a uma crescente competição global. Neste panorama, a função qualidade e o controle dos custos relacionados à qualidade são fundamentais para auxiliar na tomada de decisões e manter a melhoria contínua dos produtos e processos. Neste trabalho, buscou-se transformar os custos gerados pelo retorno do leite pasteurizado padronizado de uma empresa de laticínio localizada na metade sul, na cidade de Caçapava do Sul, RS, em benefícios operacionais e financeiros. A pesquisa em questão classifica-se quanto aos objetivos como descritiva, tendo a finalidade de descrever as características da empresa de laticínios. Concernente à pesquisa explicativa o objetivo principal é a identificação de fatores que contribuem para a ocorrência de fenômenos. Sob o ponto de vista dos procedimentos técnicos utilizou-se o estudo de caso, cujo objetivo é a análise profunda e exaustiva de questões para o conhecimento amplo e detalhado dos objetivos. Para alcançar esses objetivos e propor indicadores fundamentados em um sistema de custos relacionados à qualidade, foram utilizadas ferramentas da qualidade. Utilizou-se observação direta, in loco, e também, vendedores da empresa foram acompanhados na entrega do produto em determinados pontos comerciais na região. Após, foi efetuado coleta de dados mensais da quantidade de litros solicitados, vendidos e retornados à empresa. Os resultados obtidos através do estudo demonstraram a necessidade do controle e monitoramento das causas detectadas; assim, as oportunidades reais de melhoria e redução de custos serão imediatamente revertidas em favor da empresa e do cliente. Com esses resultados foram definidas metas para um período de cinco meses e o plano de ação.porUniversidade Federal de Santa MariaCentro de TecnologiaPrograma de Pós-Graduação em Engenharia de ProduçãoUFSMBrasilEngenharia de ProduçãoAttribution-NonCommercial-NoDerivatives 4.0 Internationalhttp://creativecommons.org/licenses/by-nc-nd/4.0/info:eu-repo/semantics/openAccessFerramentas da qualidadeCustos da qualidadeIndicadores de desempenhoTools for qualityCosts of qualityIndicators of performanceCNPQ::ENGENHARIAS::ENGENHARIA DE PRODUCAOAnálise dos custos da qualidade aplicados em uma empresa de laticínios de Caçapava do SulCosts analisi’s quality applied on a milk product company in Caçapava do Sulinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisGodoy, Leoni Pentiadohttp://lattes.cnpq.br/7499692835204617Schmidt, Alberto SouzaEvangelista, Mário Luiz Santoshttp://lattes.cnpq.br/9634563561923026Campão, Ciro André de Lima300800000005600600600600600789ffbac-1499-499a-83fa-2429e3a07b664b001cb2-7166-46c4-8de9-ab82a50e7de555026cc7-f4b1-44eb-bfa2-678088e93b799fcde8ab-d897-4148-af67-36e24a32d896reponame:Biblioteca Digital de Teses e Dissertações do UFSMinstname:Universidade Federal de Santa Maria (UFSM)instacron:UFSMORIGINALDIS_PPGEP_2008_CAMPAO_CIRO.pdfDIS_PPGEP_2008_CAMPAO_CIRO.pdfDissertação de Mestradoapplication/pdf697371http://repositorio.ufsm.br/bitstream/1/28320/1/DIS_PPGEP_2008_CAMPAO_CIRO.pdff6469b3f4811c4e8d61bf4534023c56eMD51CC-LICENSElicense_rdflicense_rdfapplication/rdf+xml; charset=utf-8805http://repositorio.ufsm.br/bitstream/1/28320/2/license_rdf4460e5956bc1d1639be9ae6146a50347MD52LICENSElicense.txtlicense.txttext/plain; charset=utf-81956http://repositorio.ufsm.br/bitstream/1/28320/3/license.txt2f0571ecee68693bd5cd3f17c1e075dfMD531/283202023-03-22 08:36:04.737oai:repositorio.ufsm.br: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 Digital de Teses e Dissertaçõeshttps://repositorio.ufsm.br/ONGhttps://repositorio.ufsm.br/oai/requestatendimento.sib@ufsm.br||tedebc@gmail.comopendoar:2023-03-22T11:36:04Biblioteca Digital de Teses e Dissertações do UFSM - Universidade Federal de Santa Maria (UFSM)false |
dc.title.por.fl_str_mv |
Análise dos custos da qualidade aplicados em uma empresa de laticínios de Caçapava do Sul |
dc.title.alternative.eng.fl_str_mv |
Costs analisi’s quality applied on a milk product company in Caçapava do Sul |
title |
Análise dos custos da qualidade aplicados em uma empresa de laticínios de Caçapava do Sul |
spellingShingle |
Análise dos custos da qualidade aplicados em uma empresa de laticínios de Caçapava do Sul Campão, Ciro André de Lima Ferramentas da qualidade Custos da qualidade Indicadores de desempenho Tools for quality Costs of quality Indicators of performance CNPQ::ENGENHARIAS::ENGENHARIA DE PRODUCAO |
title_short |
Análise dos custos da qualidade aplicados em uma empresa de laticínios de Caçapava do Sul |
title_full |
Análise dos custos da qualidade aplicados em uma empresa de laticínios de Caçapava do Sul |
title_fullStr |
Análise dos custos da qualidade aplicados em uma empresa de laticínios de Caçapava do Sul |
title_full_unstemmed |
Análise dos custos da qualidade aplicados em uma empresa de laticínios de Caçapava do Sul |
title_sort |
Análise dos custos da qualidade aplicados em uma empresa de laticínios de Caçapava do Sul |
author |
Campão, Ciro André de Lima |
author_facet |
Campão, Ciro André de Lima |
author_role |
author |
dc.contributor.advisor1.fl_str_mv |
Godoy, Leoni Pentiado |
dc.contributor.advisor1Lattes.fl_str_mv |
http://lattes.cnpq.br/7499692835204617 |
dc.contributor.referee1.fl_str_mv |
Schmidt, Alberto Souza |
dc.contributor.referee2.fl_str_mv |
Evangelista, Mário Luiz Santos |
dc.contributor.authorLattes.fl_str_mv |
http://lattes.cnpq.br/9634563561923026 |
dc.contributor.author.fl_str_mv |
Campão, Ciro André de Lima |
contributor_str_mv |
Godoy, Leoni Pentiado Schmidt, Alberto Souza Evangelista, Mário Luiz Santos |
dc.subject.por.fl_str_mv |
Ferramentas da qualidade Custos da qualidade Indicadores de desempenho |
topic |
Ferramentas da qualidade Custos da qualidade Indicadores de desempenho Tools for quality Costs of quality Indicators of performance CNPQ::ENGENHARIAS::ENGENHARIA DE PRODUCAO |
dc.subject.eng.fl_str_mv |
Tools for quality Costs of quality Indicators of performance |
dc.subject.cnpq.fl_str_mv |
CNPQ::ENGENHARIAS::ENGENHARIA DE PRODUCAO |
description |
The world scenario evidences that companies are exposed to an increasing global competition. On this scenario, the function of quality and the control of costs related to quality are key to help in making decisions and maintain the continuous improvement of products and processes. This study sought to transform the costs generated by the return of milk pasteurized standardized of a company located in the southern half of Caçapava do Sul, RS, in operational and financial benefits. The research is classified in according to the objectives as descriptive, with the purpose of describing the characteristics of the milk product company. According to research explaining the main goal is to identify factors that contribute to the occurrence of the phenomena. Under the terms of the technical procedures used the case study, whose goal is profound and comprehensive analysis of issues for the broad knowledge and detailed of the goals. To achieve the goal of research, and to propose indicators based on a system of costs related to quality, were used quality tools. It was used direct observation, in loco, and also, the company's salespeople were followed in the delivery of the product in certain commercial points in the region. After it was done collection of monthly data on the amount of liters required, sold and returned to the company. The results obtained through the study demonstrated the need for control and monitoring of the causes identified. The real opportunities for improvement and reduction of costs will be immediately reversed in favor to the company and the customer. With these results were defined targets for a period of five months and plan of action. |
publishDate |
2008 |
dc.date.issued.fl_str_mv |
2008-08-29 |
dc.date.accessioned.fl_str_mv |
2023-03-22T11:36:04Z |
dc.date.available.fl_str_mv |
2023-03-22T11:36:04Z |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/masterThesis |
format |
masterThesis |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
http://repositorio.ufsm.br/handle/1/28320 |
url |
http://repositorio.ufsm.br/handle/1/28320 |
dc.language.iso.fl_str_mv |
por |
language |
por |
dc.relation.cnpq.fl_str_mv |
300800000005 |
dc.relation.confidence.fl_str_mv |
600 600 600 600 600 |
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Attribution-NonCommercial-NoDerivatives 4.0 International http://creativecommons.org/licenses/by-nc-nd/4.0/ info:eu-repo/semantics/openAccess |
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Attribution-NonCommercial-NoDerivatives 4.0 International http://creativecommons.org/licenses/by-nc-nd/4.0/ |
eu_rights_str_mv |
openAccess |
dc.publisher.none.fl_str_mv |
Universidade Federal de Santa Maria Centro de Tecnologia |
dc.publisher.program.fl_str_mv |
Programa de Pós-Graduação em Engenharia de Produção |
dc.publisher.initials.fl_str_mv |
UFSM |
dc.publisher.country.fl_str_mv |
Brasil |
dc.publisher.department.fl_str_mv |
Engenharia de Produção |
publisher.none.fl_str_mv |
Universidade Federal de Santa Maria Centro de Tecnologia |
dc.source.none.fl_str_mv |
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