Percepção sobre custos da qualidade em indústrias: um estudo de caso

• Ano de defesa: 2011
• Autor(a) principal: Weimer, Rejane
• Orientador(a): Souza, Adriano Mendonça
• Banca de defesa: Lopes, Luis Felipe Dias , Ansuj, Angela Pellegrin
• Tipo de documento: Dissertação
• Tipo de acesso: Acesso aberto
• Idioma: por
• Instituição de defesa: Universidade Federal de Santa Maria
• Programa de Pós-Graduação: Programa de Pós-Graduação em Engenharia de Produção
• Departamento: Engenharia de Produção
• País: BR
• Palavras-chave em Português: Custos; Qualidade; Custos da má qualidade
• Palavras-chave em Inglês: Cost; Quality; Costs of poor quality
• Área do conhecimento CNPq: CNPQ::ENGENHARIAS::ENGENHARIA DE PRODUCAO
• Link de acesso: http://repositorio.ufsm.br/handle/1/8194

This study aimed to assess how we are applying the Quality Cost Management in the industries of the central region of Rio Grande do Sul, check whether the company has quality management and costs with their production sectors, to identify whether the company makes the measurement of cost of quality; propose alternatives to reduce and minimize costs, evaluate 1the importance of investing in quality to the competitiveness and survival of the organization. This study aimed to assess how we are applying the Quality Cost Management in the The methodology has grounding in literature, in the case study and survey research data from participating companies through questionnaires. Data analysis was performed using descriptive statistics and frequency distribution simple. With the results collected it was possible to verify that a good part of the industries surveyed have satisfactory results and have several quality certification, among other points, but there are still some things to be improved. Other firms need several adjustments, which will be presented later. Also we will present some suggestions that will serve as tools to assist in the systematization that can be deployed in enterprises, which they deem appropriate.