A relevância da reflexão crítica para o desenvolvimento de soft skills: análise de uma experiência de formação de líderes

• Ano de defesa: 2019
• Autor(a) principal: Lemos, Vanessa Angioletti Ferreira
• Orientador(a): Brunstein, Janette
• Banca de defesa: Bido, Diógenes de Souza , Amaro, Rubens de Araújo
• Tipo de documento: Dissertação
• Tipo de acesso: Acesso aberto
• Idioma: por
• Instituição de defesa: Universidade Presbiteriana Mackenzie
• Programa de Pós-Graduação: Administração de Empresas
• Departamento: Centro de Ciências Sociais e Aplicadas (CCSA)
• País: Brasil
• Palavras-chave em Português: soft skills; reflexão crítica; aprendizagem transformadora; educação corporativa; desenvolvimento de gestores; incidentes críticos
• Área do conhecimento CNPq: CNPQ::CIENCIAS SOCIAIS APLICADAS
• Link de acesso: http://dspace.mackenzie.br/handle/10899/23691

This dissertation is part of the field of studies on critical reflection in the work environment, addressing its importance for the development of soft skills. Using action research as a research strategy, the study aimed to describe and analyze managers' narratives about their experiences after participating in a program of development of soft skills based on the assumptions of critical reflection. The theoretical reference made a historical recovery on the changes that occurred in the organizational context throughout the industrial revolutions; outlined training and development practices in corporate education programs; and discussed, in the light of theories of critical reflection and transformative learning, the question of the need for soft skills with critical reflection in order to stimulate their improvement within the formative spaces of organizations. To carry out the study, a development proposal was prepared for eleven managers, according to the action-research cycle, over a period of four months, divided into six meetings. Critical reflection was stimulated by reflexive talk wheels, requested reflexive dials, and critical incidents. Emerging issues related to management dilemmas, non-violent communication and values.The trajectory of analysis was constructed from these subjects as markers of meanings of the reflexive experience, being the communication the main soft skill impacted. The results point to advances that indicate that managers engaged in the experience, reviewed their leadership role and, in some cases, broke away from a pattern of behavior, seeking new ways of acting. From the point of view of limitations, although managers revealed a change in how they communicated with their team and reproduced the format of reflective encounters in the conduct of their work with subordinates, the experience had no impact on senior managers and there was no process of institutionalization of the experience to guarantee its continuity. It can be concluded that the stimulus to critical reflection in the corporate environment presents a significant potential for the transformation of the actions of the managers, in the sense of making them more open and permeable to change, developing soft skills related to their role of leader. As a contribution, the results bring relevant elements to the discussion about the importance of the institutionalization of critical reflection within the corporate training spaces and presents a critical-reflexive professional development proposal that can inspire researchers and professionals in the human resources area of companies.