Análise do nível de maturidade da gestão do conhecimento na criminalística federal

Detalhes bibliográficos
Ano de defesa: 2013
Autor(a) principal: Mendes, Raphael Borges
Orientador(a): Zanini, Marco Túlio Fundão
Banca de defesa: Não Informado pela instituição
Tipo de documento: Dissertação
Tipo de acesso: Acesso aberto
Idioma: por
Instituição de defesa: Não Informado pela instituição
Programa de Pós-Graduação: Não Informado pela instituição
Departamento: Não Informado pela instituição
País: Não Informado pela instituição
Palavras-chave em Português:
Conhecimento organizacional
Processo de GC
Práticas de GC
Criminalística federal
Perícia criminal federal
Polícia Federal
National Criminalistics Institute
Gestão do conhecimento
Palavras-chave em Inglês:
Knowledge management
Organizational knowledge
KM process
KM practices
Crime scene investigator
Federal Police
Link de acesso: http://hdl.handle.net/10438/11419
Resumo: Knowledge management represents a new responsibility for the public administration to let it grow its services effectiveness and better the society that it serves, in that helps organizations dealing new challenges, deploy innovating practices of management and enhance the quality os process, products and public services. Whereas the knowledge management’s process embraces five steps represented by identifying, creating, storing, sharing and utilizating the organizational knowledge, a first mapping of the KM practices already existing at the National Criminalistics Institute is very important. As a new practice in brazilian public organizations, many evaluation methods were found in the scientific literature. Therefore, the IPEA method was chosen, as the National Criminalistics Institute has not already started an institutional initiative to implement KM practices. By the way, the survey results revealed that the National Criminalistics Institute is in an early stage of KM development, when the organization recognizes the significance and the requirement of managing the knowledge originated in the circunstances os its activities. Furthermore, specific actions related to codifying organizational informations and knowledges were found scattered.
id FGV_9dfaa881d23063a04625e3ccfbe57d21
oai_identifier_str oai:bibliotecadigital.fgv.br:10438/11419
network_acronym_str FGV
network_name_str Repositório Institucional do FGV (FGV Repositório Digital)
repository_id_str
spelling Mendes, Raphael BorgesEscolas::EBAPEIrigaray, Hélio ArthurRodrigues, Andrea LeiteZanini, Marco Túlio Fundão2014-01-23T17:44:48Z2014-01-23T17:44:48Z2013-10-02MENDES, Raphael Borges. Análise do nível de maturidade da gestão do conhecimento na criminalística federal. Dissertação (Mestrado em Gestão Empresarial) - FGV - Fundação Getúlio Vargas, Rio de Janeiro, 2013.http://hdl.handle.net/10438/11419Knowledge management represents a new responsibility for the public administration to let it grow its services effectiveness and better the society that it serves, in that helps organizations dealing new challenges, deploy innovating practices of management and enhance the quality os process, products and public services. Whereas the knowledge management’s process embraces five steps represented by identifying, creating, storing, sharing and utilizating the organizational knowledge, a first mapping of the KM practices already existing at the National Criminalistics Institute is very important. As a new practice in brazilian public organizations, many evaluation methods were found in the scientific literature. Therefore, the IPEA method was chosen, as the National Criminalistics Institute has not already started an institutional initiative to implement KM practices. By the way, the survey results revealed that the National Criminalistics Institute is in an early stage of KM development, when the organization recognizes the significance and the requirement of managing the knowledge originated in the circunstances os its activities. Furthermore, specific actions related to codifying organizational informations and knowledges were found scattered.Gerir o conhecimento representa uma nova responsabilidade da administração pública para que ela possa aumentar a efetividade dos serviços prestados e melhorar a sociedade a qual serve, na medida em que auxilia as organizações a enfrentar novos desafios, implantar práticas inovadoras de gestão e melhorar a qualidade dos processos, produtos e serviços públicos. Considerando que o processo de gestão do conhecimento compreende cinco etapas representadas por identificar, criar, armazenar, compartilhar e utilizar o conhecimento organizacional, o mapeamento inicial das práticas de GC já existentes na criminalística federal reveste-se de fundamental importância. Como se referem a práticas relativamente novas no contexto das organizações – notadamente nas públicas – diversos métodos de avaliação de implementação de práticas de GC foram identificados. Nesse contexto, uma vez que a perícia criminal federal apresenta-se como uma organização que pretende implementar práticas relacionadas à GC, não havendo, porém, até o momento, qualquer iniciativa institucionalizada nesse sentido, a escolha da metodologia recaiu sobre o modelo proposto pelo IPEA. Quanto à pesquisa, tendo em mente o problema e os objetivos propostos, optou-se por uma investigação descritiva, explicativa e aplicada, onde se buscou construir um amplo referencial teórico com descrição detalhada dos aspectos abordados no decorrer do estudo. Os trabalhos envolveram, ainda, pesquisa de campo, bibliográfica e estudo de caso. Os resultados permitiram concluir que a criminalística federal encontra-se em fase de iniciação em gestão do conhecimento, situação em que começa a reconhecer a importância e a necessidade de gerenciar o conhecimento originado no contexto de suas atividades e que está inserido na organização por meio de seus integrantes. Verificou-se, ainda, no decorrer da pesquisa, ações pontuais dispersas na perícia criminal federal voltadas à sistematizar as informações e conhecimentos insertos na instituição.porConhecimento organizacionalProcesso de GCPráticas de GCCriminalística federalPerícia criminal federalPolícia FederalNational Criminalistics InstituteGestão do conhecimentoKnowledge managementOrganizational knowledgeKM processKM practicesCrime scene investigatorFederal PoliceAdministração de empresasGestão do conhecimentoAprendizagem organizacionalCriminalísticaPerícia (Exame técnico)PolíciaAnálise do nível de maturidade da gestão do conhecimento na criminalística federalinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisreponame:Repositório Institucional do FGV (FGV Repositório Digital)instname:Fundação Getulio Vargas (FGV)instacron:FGVinfo:eu-repo/semantics/openAccessORIGINALDISSERTACAO FINAL_v.1.2.6.pdfDISSERTACAO FINAL_v.1.2.6.pdfapplication/pdf10169650http://bibliotecadigital.fgv.br:80/dspace/bitstream/10438/11419/1/DISSERTACAO%20FINAL_v.1.2.6.pdf5cdb2b519a9c0af71f11b8cca181c2caMD51LICENSElicense.txtlicense.txttext/plain; charset=utf-84707http://bibliotecadigital.fgv.br:80/dspace/bitstream/10438/11419/2/license.txtdfb340242cced38a6cca06c627998fa1MD52TEXTDISSERTACAO FINAL_v.1.2.6.pdf.txtDISSERTACAO FINAL_v.1.2.6.pdf.txtExtracted Texttext/plain186620http://bibliotecadigital.fgv.br:80/dspace/bitstream/10438/11419/3/DISSERTACAO%20FINAL_v.1.2.6.pdf.txt67b15b7e8c16b3926acc3569e565a789MD53THUMBNAILDISSERTACAO FINAL_v.1.2.6.pdf.jpgDISSERTACAO FINAL_v.1.2.6.pdf.jpgGenerated Thumbnailimage/jpeg1480http://bibliotecadigital.fgv.br:80/dspace/bitstream/10438/11419/4/DISSERTACAO%20FINAL_v.1.2.6.pdf.jpg7ee9d71e546d2f7b8872b4a36a057b41MD5410438/114192020-02-17 16:55:36.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ório InstitucionalPRI
dc.title.por.fl_str_mv Análise do nível de maturidade da gestão do conhecimento na criminalística federal
title Análise do nível de maturidade da gestão do conhecimento na criminalística federal
spellingShingle Análise do nível de maturidade da gestão do conhecimento na criminalística federal
Mendes, Raphael Borges
Conhecimento organizacional
Processo de GC
Práticas de GC
Criminalística federal
Perícia criminal federal
Polícia Federal
National Criminalistics Institute
Gestão do conhecimento
Knowledge management
Organizational knowledge
KM process
KM practices
Crime scene investigator
Federal Police
Administração de empresas
Gestão do conhecimento
Aprendizagem organizacional
Criminalística
Perícia (Exame técnico)
Polícia
title_short Análise do nível de maturidade da gestão do conhecimento na criminalística federal
title_full Análise do nível de maturidade da gestão do conhecimento na criminalística federal
title_fullStr Análise do nível de maturidade da gestão do conhecimento na criminalística federal
title_full_unstemmed Análise do nível de maturidade da gestão do conhecimento na criminalística federal
title_sort Análise do nível de maturidade da gestão do conhecimento na criminalística federal
author Mendes, Raphael Borges
author_facet Mendes, Raphael Borges
author_role author
dc.contributor.unidadefgv.por.fl_str_mv Escolas::EBAPE
dc.contributor.member.none.fl_str_mv Irigaray, Hélio Arthur
Rodrigues, Andrea Leite
dc.contributor.author.fl_str_mv Mendes, Raphael Borges
dc.contributor.advisor1.fl_str_mv Zanini, Marco Túlio Fundão
contributor_str_mv Zanini, Marco Túlio Fundão
dc.subject.por.fl_str_mv Conhecimento organizacional
Processo de GC
Práticas de GC
Criminalística federal
Perícia criminal federal
Polícia Federal
National Criminalistics Institute
Gestão do conhecimento
topic Conhecimento organizacional
Processo de GC
Práticas de GC
Criminalística federal
Perícia criminal federal
Polícia Federal
National Criminalistics Institute
Gestão do conhecimento
Knowledge management
Organizational knowledge
KM process
KM practices
Crime scene investigator
Federal Police
Administração de empresas
Gestão do conhecimento
Aprendizagem organizacional
Criminalística
Perícia (Exame técnico)
Polícia
dc.subject.eng.fl_str_mv Knowledge management
Organizational knowledge
KM process
KM practices
Crime scene investigator
Federal Police
dc.subject.area.por.fl_str_mv Administração de empresas
dc.subject.bibliodata.por.fl_str_mv Gestão do conhecimento
Aprendizagem organizacional
Criminalística
Perícia (Exame técnico)
Polícia
description Knowledge management represents a new responsibility for the public administration to let it grow its services effectiveness and better the society that it serves, in that helps organizations dealing new challenges, deploy innovating practices of management and enhance the quality os process, products and public services. Whereas the knowledge management’s process embraces five steps represented by identifying, creating, storing, sharing and utilizating the organizational knowledge, a first mapping of the KM practices already existing at the National Criminalistics Institute is very important. As a new practice in brazilian public organizations, many evaluation methods were found in the scientific literature. Therefore, the IPEA method was chosen, as the National Criminalistics Institute has not already started an institutional initiative to implement KM practices. By the way, the survey results revealed that the National Criminalistics Institute is in an early stage of KM development, when the organization recognizes the significance and the requirement of managing the knowledge originated in the circunstances os its activities. Furthermore, specific actions related to codifying organizational informations and knowledges were found scattered.
publishDate 2013
dc.date.issued.fl_str_mv 2013-10-02
dc.date.accessioned.fl_str_mv 2014-01-23T17:44:48Z
dc.date.available.fl_str_mv 2014-01-23T17:44:48Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/masterThesis
format masterThesis
status_str publishedVersion
dc.identifier.citation.fl_str_mv MENDES, Raphael Borges. Análise do nível de maturidade da gestão do conhecimento na criminalística federal. Dissertação (Mestrado em Gestão Empresarial) - FGV - Fundação Getúlio Vargas, Rio de Janeiro, 2013.
dc.identifier.uri.fl_str_mv http://hdl.handle.net/10438/11419
identifier_str_mv MENDES, Raphael Borges. Análise do nível de maturidade da gestão do conhecimento na criminalística federal. Dissertação (Mestrado em Gestão Empresarial) - FGV - Fundação Getúlio Vargas, Rio de Janeiro, 2013.
url http://hdl.handle.net/10438/11419
dc.language.iso.fl_str_mv por
language por
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.source.none.fl_str_mv reponame:Repositório Institucional do FGV (FGV Repositório Digital)
instname:Fundação Getulio Vargas (FGV)
instacron:FGV
instname_str Fundação Getulio Vargas (FGV)
instacron_str FGV
institution FGV
reponame_str Repositório Institucional do FGV (FGV Repositório Digital)
collection Repositório Institucional do FGV (FGV Repositório Digital)
bitstream.url.fl_str_mv http://bibliotecadigital.fgv.br:80/dspace/bitstream/10438/11419/1/DISSERTACAO%20FINAL_v.1.2.6.pdf
http://bibliotecadigital.fgv.br:80/dspace/bitstream/10438/11419/2/license.txt
http://bibliotecadigital.fgv.br:80/dspace/bitstream/10438/11419/3/DISSERTACAO%20FINAL_v.1.2.6.pdf.txt
http://bibliotecadigital.fgv.br:80/dspace/bitstream/10438/11419/4/DISSERTACAO%20FINAL_v.1.2.6.pdf.jpg
bitstream.checksum.fl_str_mv 5cdb2b519a9c0af71f11b8cca181c2ca
dfb340242cced38a6cca06c627998fa1
67b15b7e8c16b3926acc3569e565a789
7ee9d71e546d2f7b8872b4a36a057b41
bitstream.checksumAlgorithm.fl_str_mv MD5
MD5
MD5
MD5
repository.name.fl_str_mv
repository.mail.fl_str_mv
_version_ 1742146234542456832

Registros relacionados