Gest??o de li????es aprendidas em projetos de tecnologia da informa????o ??? avalia????o de um modelo suportado por tecnologias colaborativas 2.0
Ano de defesa: | 2016 |
---|---|
Autor(a) principal: | |
Orientador(a): | |
Banca de defesa: | , , |
Tipo de documento: | Dissertação |
Tipo de acesso: | Acesso aberto |
Idioma: | por |
Instituição de defesa: |
Universidade Nove de Julho
|
Programa de Pós-Graduação: |
Programa de P??s-Gradua????o em Gest??o de Projetos
|
Departamento: |
Administra????o
|
País: |
Brasil
|
Palavras-chave em Português: | |
Palavras-chave em Inglês: | |
Área do conhecimento CNPq: | |
Link de acesso: | http://bibliotecatede.uninove.br/handle/tede/1491 |
Resumo: | Organizational learning process is part of the quest for competitiveness and it is also present on the project???s results, summing up together with several organization projects in order to make up its result. The learned lessons support managers in their projects with the successful and unsuccessful experiences through the registry stored and provided in a centralized and organized way. The learned lessons registry in any project stage helps the project members to meditate about the process, achievements, stimulating the sharing of tacit and explicit knowledge created. On this process of storing and retrieving learned lessons, the web???s 2.0 collaborative tools are present, and in this context the wiki platform is one of the most cited when storing and retrieving learned lessons. Add up the fact that there are no process on the most used references (PMBOK-PMI and ICB-IPMA) to these factors and it is identified a gap on the studies. This scenario motivates the quest for a model that helps the learned lessons management in Information Technology projects and Information Systems. This dissertation aims to evaluate a learned lesson management model on IT/IS project utilizing web 2.0 tools. This model supports the management of learned lessons: gathering, verification, dissemination and reusing. This study has an explanatory and prescriptive approach using an abductive, inductive and deductive method. The Design Science Research is the research???s approach. This study looks for contributing towards the project???s practice and its results and creating academic knowledge with the accuracy that the study requires in its method. The Target 2.0 was instantiated in the implementation phase of an IT project, demonstrating that the model achieved its expected results, solving while searching the company's problem with the GLA. The result emerged evidence of the sociomaterial relations, the quality of relations between people and the model, under present social theory. The research contributes to the GLA practice in projects, helps with project managers in GLA, besides contributing to the Administration allowing expand the use of the organization's knowledge management model. The research contributes to the theory and use of GLA model in the implementation phase of an IT project, in a small business, with improvements in GLA. |
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Chaves, Marcirio Silveirahttp://lattes.cnpq.br/1149445153608393Chaves, Marcirio Silveirahttp://lattes.cnpq.br/1149445153608393Gaspar, Marcos Antoniohttp://lattes.cnpq.br/3809285940688486Mancini, M??nicahttp://lattes.cnpq.br/2839368174394751http://lattes.cnpq.br/4515106881134546Winter, Roberto Antonio2016-07-01T21:32:07Z2016-02-22Winter, Roberto Antonio. Gest??o de li????es aprendidas em projetos de tecnologia da informa????o ??? avalia????o de um modelo suportado por tecnologias colaborativas 2.0. 2016. 120 f. Disserta????o( Programa de Mestrado Profissional em Administra????o - Gest??o de Projetos) - Universidade Nove de Julho, S??o Paulo.http://bibliotecatede.uninove.br/handle/tede/1491Organizational learning process is part of the quest for competitiveness and it is also present on the project???s results, summing up together with several organization projects in order to make up its result. The learned lessons support managers in their projects with the successful and unsuccessful experiences through the registry stored and provided in a centralized and organized way. The learned lessons registry in any project stage helps the project members to meditate about the process, achievements, stimulating the sharing of tacit and explicit knowledge created. On this process of storing and retrieving learned lessons, the web???s 2.0 collaborative tools are present, and in this context the wiki platform is one of the most cited when storing and retrieving learned lessons. Add up the fact that there are no process on the most used references (PMBOK-PMI and ICB-IPMA) to these factors and it is identified a gap on the studies. This scenario motivates the quest for a model that helps the learned lessons management in Information Technology projects and Information Systems. This dissertation aims to evaluate a learned lesson management model on IT/IS project utilizing web 2.0 tools. This model supports the management of learned lessons: gathering, verification, dissemination and reusing. This study has an explanatory and prescriptive approach using an abductive, inductive and deductive method. The Design Science Research is the research???s approach. This study looks for contributing towards the project???s practice and its results and creating academic knowledge with the accuracy that the study requires in its method. The Target 2.0 was instantiated in the implementation phase of an IT project, demonstrating that the model achieved its expected results, solving while searching the company's problem with the GLA. The result emerged evidence of the sociomaterial relations, the quality of relations between people and the model, under present social theory. The research contributes to the GLA practice in projects, helps with project managers in GLA, besides contributing to the Administration allowing expand the use of the organization's knowledge management model. The research contributes to the theory and use of GLA model in the implementation phase of an IT project, in a small business, with improvements in GLA.O resultado dos diversos projetos de uma empresa contribui para o resultado estrat??gico do neg??cio, para a aprendizagem nos projetos, e para o processo de aprendizagem organizacional. Em adi????o a aprendizagem em projetos, com as li????es aprendidas, apoiam os gestores em seus projetos, com o registro das experi??ncias bem sucedidas e de fracassos, coletando e reutilizando as experi??ncias de forma organizada e centralizada. Esta pesquisa explora a gest??o de li????es aprendidas (GLA), com apoio de uma plataforma wiki, em uma empresa de m??dio porte, no ramo de TI, especializada em sistemas de log??stica e transporte. Na relev??ncia do tema, encontram-se as necessidades das empresas, a pouca aten????o ao tema nos guias mais utilizados em projetos (PMBOK-PMI e ICB-IPMA). Esse cen??rio motiva a busca de um modelo que auxilie a GLA em projetos de Tecnologia da Informa????o e Sistemas de Informa????o (TI/SI). Essa disserta????o tem como objetivo avaliar a instancia????o de um modelo de gest??o de li????es aprendidas em projetos de TI/SI, utilizando uma wiki. Este modelo suporta os processos de GLA: conscientiza????o; coleta; verifica????o; armazenamento; dissemina????o e reuso. Este estudo adota o paradigma Design Science Research e o m??todo Technical Action Research, t??m uma abordagem explorat??ria e prescritiva, com uso dos m??todos abdutivo, indutivo e dedutivo. A pesquisa instanciou o modelo Target 2.0 na fase de execu????o de um projeto de TI, demonstrando que o modelo atingiu seus resultados, contribuindo durante a pesquisa para a solu????o do problema da empresa com a GLA. No resultado emergiu evid??ncias da rela????o s??cio material, na qualidade das rela????es entre as pessoas e o modelo, sob uma presente teoria social. A pesquisa contribui para a pr??tica de GLA em projetos, contribui com gestores de projetos na GLA, al??m de contribuir com a Administra????o permitindo expandir o uso do modelo gest??o do conhecimento da empresa. A pesquisa contribui na teoria com uso do modelo na GLA da fase de execu????o de um projeto de TI, apresentando melhorias na GLA. As seis proposi????es elaboradas pelo pesquisador, foram confirmadas pela an??lise dos resultados da pesquisa de campo, sendo que uma possui ressalva que sugere melhorias na elabora????o das p??ginas wiki.Submitted by Nadir Basilio (nadirsb@uninove.br) on 2016-07-01T21:32:07Z No. of bitstreams: 1 Roberto Antonio Winter.pdf: 2306529 bytes, checksum: a8d1cdc9ad22f45147be60e7a42ca592 (MD5)Made available in DSpace on 2016-07-01T21:32:07Z (GMT). No. of bitstreams: 1 Roberto Antonio Winter.pdf: 2306529 bytes, checksum: a8d1cdc9ad22f45147be60e7a42ca592 (MD5) Previous issue date: 2016-02-22application/pdfporUniversidade Nove de JulhoPrograma de P??s-Gradua????o em Gest??o de ProjetosUNINOVEBrasilAdministra????ogest??o do conhecimentoli????es aprendidasweb 2.0TI 2.0projetos de tecnologia da informa????otecnologias colaborativasferramentas colaborativasdesign science researchtechnical action researchtechnology acceptance modelessons learnedweb 2.02.0 ITinformation technology projectscollaborative technologiescollaborative toolsmanagement information systems projectsdesign science researchtechnical action researchtechnology acceptance modeCIENCIAS SOCIAIS APLICADAS::ADMINISTRACAOGest??o de li????es aprendidas em projetos de tecnologia da informa????o ??? avalia????o de um modelo suportado por tecnologias colaborativas 2.0Management lessons in information technology projects ??? evaluation of a model supported by collaborative technologies 2.0info:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesis8024035432632778221600info:eu-repo/semantics/openAccessreponame:Biblioteca Digital de Teses e Dissertações da Uninoveinstname:Universidade Nove de Julho (UNINOVE)instacron:UNINOVEORIGINALRoberto Antonio Winter.pdfRoberto Antonio Winter.pdfapplication/pdf2306529http://localhost:8080/tede/bitstream/tede/1491/2/Roberto+Antonio+Winter.pdfa8d1cdc9ad22f45147be60e7a42ca592MD52LICENSElicense.txtlicense.txttext/plain; charset=utf-82165http://localhost:8080/tede/bitstream/tede/1491/1/license.txtbd3efa91386c1718a7f26a329fdcb468MD51tede/14912019-06-19 16:40:21.713oai:localhost: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Biblioteca Digital de Teses e Dissertaçõeshttp://bibliotecatede.uninove.br/PRIhttp://bibliotecatede.uninove.br/oai/requestbibliotecatede@uninove.br||bibliotecatede@uninove.bropendoar:2019-06-19T19:40:21Biblioteca Digital de Teses e Dissertações da Uninove - Universidade Nove de Julho (UNINOVE)false |
dc.title.por.fl_str_mv |
Gest??o de li????es aprendidas em projetos de tecnologia da informa????o ??? avalia????o de um modelo suportado por tecnologias colaborativas 2.0 |
dc.title.alternative.eng.fl_str_mv |
Management lessons in information technology projects ??? evaluation of a model supported by collaborative technologies 2.0 |
title |
Gest??o de li????es aprendidas em projetos de tecnologia da informa????o ??? avalia????o de um modelo suportado por tecnologias colaborativas 2.0 |
spellingShingle |
Gest??o de li????es aprendidas em projetos de tecnologia da informa????o ??? avalia????o de um modelo suportado por tecnologias colaborativas 2.0 Winter, Roberto Antonio gest??o do conhecimento li????es aprendidas web 2.0 TI 2.0 projetos de tecnologia da informa????o tecnologias colaborativas ferramentas colaborativas design science research technical action research technology acceptance mode lessons learned web 2.0 2.0 IT information technology projects collaborative technologies collaborative tools management information systems projects design science research technical action research technology acceptance mode CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO |
title_short |
Gest??o de li????es aprendidas em projetos de tecnologia da informa????o ??? avalia????o de um modelo suportado por tecnologias colaborativas 2.0 |
title_full |
Gest??o de li????es aprendidas em projetos de tecnologia da informa????o ??? avalia????o de um modelo suportado por tecnologias colaborativas 2.0 |
title_fullStr |
Gest??o de li????es aprendidas em projetos de tecnologia da informa????o ??? avalia????o de um modelo suportado por tecnologias colaborativas 2.0 |
title_full_unstemmed |
Gest??o de li????es aprendidas em projetos de tecnologia da informa????o ??? avalia????o de um modelo suportado por tecnologias colaborativas 2.0 |
title_sort |
Gest??o de li????es aprendidas em projetos de tecnologia da informa????o ??? avalia????o de um modelo suportado por tecnologias colaborativas 2.0 |
author |
Winter, Roberto Antonio |
author_facet |
Winter, Roberto Antonio |
author_role |
author |
dc.contributor.advisor1.fl_str_mv |
Chaves, Marcirio Silveira |
dc.contributor.advisor1Lattes.fl_str_mv |
http://lattes.cnpq.br/1149445153608393 |
dc.contributor.referee1.fl_str_mv |
Chaves, Marcirio Silveira |
dc.contributor.referee1Lattes.fl_str_mv |
http://lattes.cnpq.br/1149445153608393 |
dc.contributor.referee2.fl_str_mv |
Gaspar, Marcos Antonio |
dc.contributor.referee2Lattes.fl_str_mv |
http://lattes.cnpq.br/3809285940688486 |
dc.contributor.referee3.fl_str_mv |
Mancini, M??nica |
dc.contributor.referee3Lattes.fl_str_mv |
http://lattes.cnpq.br/2839368174394751 |
dc.contributor.authorLattes.fl_str_mv |
http://lattes.cnpq.br/4515106881134546 |
dc.contributor.author.fl_str_mv |
Winter, Roberto Antonio |
contributor_str_mv |
Chaves, Marcirio Silveira Chaves, Marcirio Silveira Gaspar, Marcos Antonio Mancini, M??nica |
dc.subject.por.fl_str_mv |
gest??o do conhecimento li????es aprendidas web 2.0 TI 2.0 projetos de tecnologia da informa????o tecnologias colaborativas ferramentas colaborativas design science research technical action research technology acceptance mode |
topic |
gest??o do conhecimento li????es aprendidas web 2.0 TI 2.0 projetos de tecnologia da informa????o tecnologias colaborativas ferramentas colaborativas design science research technical action research technology acceptance mode lessons learned web 2.0 2.0 IT information technology projects collaborative technologies collaborative tools management information systems projects design science research technical action research technology acceptance mode CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO |
dc.subject.eng.fl_str_mv |
lessons learned web 2.0 2.0 IT information technology projects collaborative technologies collaborative tools management information systems projects design science research technical action research technology acceptance mode |
dc.subject.cnpq.fl_str_mv |
CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO |
description |
Organizational learning process is part of the quest for competitiveness and it is also present on the project???s results, summing up together with several organization projects in order to make up its result. The learned lessons support managers in their projects with the successful and unsuccessful experiences through the registry stored and provided in a centralized and organized way. The learned lessons registry in any project stage helps the project members to meditate about the process, achievements, stimulating the sharing of tacit and explicit knowledge created. On this process of storing and retrieving learned lessons, the web???s 2.0 collaborative tools are present, and in this context the wiki platform is one of the most cited when storing and retrieving learned lessons. Add up the fact that there are no process on the most used references (PMBOK-PMI and ICB-IPMA) to these factors and it is identified a gap on the studies. This scenario motivates the quest for a model that helps the learned lessons management in Information Technology projects and Information Systems. This dissertation aims to evaluate a learned lesson management model on IT/IS project utilizing web 2.0 tools. This model supports the management of learned lessons: gathering, verification, dissemination and reusing. This study has an explanatory and prescriptive approach using an abductive, inductive and deductive method. The Design Science Research is the research???s approach. This study looks for contributing towards the project???s practice and its results and creating academic knowledge with the accuracy that the study requires in its method. The Target 2.0 was instantiated in the implementation phase of an IT project, demonstrating that the model achieved its expected results, solving while searching the company's problem with the GLA. The result emerged evidence of the sociomaterial relations, the quality of relations between people and the model, under present social theory. The research contributes to the GLA practice in projects, helps with project managers in GLA, besides contributing to the Administration allowing expand the use of the organization's knowledge management model. The research contributes to the theory and use of GLA model in the implementation phase of an IT project, in a small business, with improvements in GLA. |
publishDate |
2016 |
dc.date.accessioned.fl_str_mv |
2016-07-01T21:32:07Z |
dc.date.issued.fl_str_mv |
2016-02-22 |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/masterThesis |
format |
masterThesis |
status_str |
publishedVersion |
dc.identifier.citation.fl_str_mv |
Winter, Roberto Antonio. Gest??o de li????es aprendidas em projetos de tecnologia da informa????o ??? avalia????o de um modelo suportado por tecnologias colaborativas 2.0. 2016. 120 f. Disserta????o( Programa de Mestrado Profissional em Administra????o - Gest??o de Projetos) - Universidade Nove de Julho, S??o Paulo. |
dc.identifier.uri.fl_str_mv |
http://bibliotecatede.uninove.br/handle/tede/1491 |
identifier_str_mv |
Winter, Roberto Antonio. Gest??o de li????es aprendidas em projetos de tecnologia da informa????o ??? avalia????o de um modelo suportado por tecnologias colaborativas 2.0. 2016. 120 f. Disserta????o( Programa de Mestrado Profissional em Administra????o - Gest??o de Projetos) - Universidade Nove de Julho, S??o Paulo. |
url |
http://bibliotecatede.uninove.br/handle/tede/1491 |
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por |
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por |
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8024035432632778221 |
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info:eu-repo/semantics/openAccess |
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openAccess |
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Universidade Nove de Julho |
dc.publisher.program.fl_str_mv |
Programa de P??s-Gradua????o em Gest??o de Projetos |
dc.publisher.initials.fl_str_mv |
UNINOVE |
dc.publisher.country.fl_str_mv |
Brasil |
dc.publisher.department.fl_str_mv |
Administra????o |
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Universidade Nove de Julho |
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