Atributos determinantes no comportamento do consumidor luandense: análise dos refrigerantes Blue

• Ano de defesa: 2016
• Autor(a) principal: Manuel, Elisângela Valdine Diogo
• Orientador(a): Trevisan, Leonardo Nelmi
• Tipo de documento: Dissertação
• Tipo de acesso: Acesso aberto
• Idioma: por
• Instituição de defesa: Pontifícia Universidade Católica de São Paulo
• Programa de Pós-Graduação: Programa de Estudos Pós-Graduados em Administração
• Departamento: Faculdade de Economia, Administração, Contábeis e Atuariais
• País: Brasil
• Palavras-chave em Português: Refrigerantes; Comportamento do consumidor; Decisão de compra
• Palavras-chave em Inglês: Soft drinks; Consumer behavior; Buying decision
• Área do conhecimento CNPq: CNPQ::CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO
• Link de acesso: https://tede2.pucsp.br/handle/handle/19317

Consumer behavior is a widely studied topic and the findings in this field direct the marketing planning of various companies. The consumer of soft drinks, in particular, has been gaining momentum gradually as study and market area. In Angola, however, this is still in its infancy, with few published scientific research. In this sense, this study aimed to analyze the purchasing behavior of consumers of soft drinks, based on the identification of relevant attributes, influence factors and information sources valued at their purchase decision. A survey was applied (survey) with structured questions to a sample of 129 consumers in the city of Luanda, Angola, to assess their purchasing behavior based on established variables. It was found that the Blue soft drink consumers are mostly young people concentrated in the range of 18 to 30 years of age who are not yet in the labor market. On the other hand, it was found that the largest share of respondents are female and have completed higher education. It was also concluded that the variety of flavors is the factor that determines the purchase, the television media with more influence that decision