Análise do desempenho operacional de seguradoras que operam no ramo de automóveis: um estudo com a aplicação de índices combinados

• Ano de defesa: 2011
• Autor(a) principal: Deis, Cibele de Paula
• Orientador(a): Santos, Neusa Maria Bastos Fernandes
• Tipo de documento: Dissertação
• Tipo de acesso: Acesso aberto
• Idioma: por
• Instituição de defesa: Pontifícia Universidade Católica de São Paulo
• Programa de Pós-Graduação: Programa de Estudos Pós-Graduados em Ciências Contábeis e Atuariais
• Departamento: Ciências Cont. Atuariais
• País: BR
• Palavras-chave em Português: Desempenho operacional; Índice combinado; Prêmio; Resultado financeiro; Seguros; Sinistralidade
• Palavras-chave em Inglês: Operating performance; Combined ratio; Premium; Financial result; Insurance; Claims ratio
• Área do conhecimento CNPq: CNPQ::CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO::CIENCIAS CONTABEIS
• Link de acesso: https://tede2.pucsp.br/handle/handle/1453

The purpose of this study is to analyze the performance of insurance companies operating in auto lines, during the period from 1999 to 2008. Based on the analysis of the combined and broad-based combined ratios, as well as other correlated indices (claims ratio and ratios of selling and administrative expenses), it was possible to ascertain the level of dependence on financial gains required to obtain positive results. The study was limited to insurance companies operating in auto lines, which is Brazil's most popular type of insurance and, in this context, 18 large, medium and small insurance companies were analyzed based on their financial statements. The performance of insurance companies linked to banks, as well as that of the independent companies was examined. The results of the study revealed that, during the period from 1999 to 2008, financial gains contributed from 10.19% to 17.52% to improving the operating efficiency of the insurance companies under analysis and to maintaining, for the whole period, the broad-based combined ratios below 100%. At the same time, the average combined ratios determined varied from 122.91% to 98.33%. Only in 2006 and 2007, did the sample under analysis present operating efficiency. Moreover, the insurance companies presented high operating costs, especially for claims. In a comparison between the bank-linked insurance companies and the independent insurance companies, it was noted that, on average, the selling and administrative expenses of insurance companies which use a bank branch network for distributing their products were lower than those of the independent companies comprising the sample. During the period from 2003 to 2007, the large-sized insurance companies not associated to banks revealed a gradual improvement in operating efficiency, due to the significant decrease in the claims ratio of the portfolio and a partial reduction in administrative expenses. Considering that competition is expected to become even tougher, it follows that the insurance companies will need to focus on reducing costs and improving their operating controls in order to reduce their dependence on financial results and promote the continuity of their business