Mudanças organizacionais em um ambiente dinâmico: relações entre processos e características da organização

• Ano de defesa: 2015
• Autor(a) principal: Silva, Eliza Albuquerque da
• Orientador(a): Junqueira, Luciano Prates
• Tipo de documento: Dissertação
• Tipo de acesso: Acesso aberto
• Idioma: por
• Instituição de defesa: Pontifícia Universidade Católica de São Paulo
• Programa de Pós-Graduação: Programa de Estudos Pós-Graduados em Administração
• Departamento: Faculdade de Economia, Administração, Contábeis e Atuariais
• País: BR
• Palavras-chave em Português: Mudança organizacional; Processo de mudança organizacional; Características organizacionais
• Palavras-chave em Inglês: Organizational change; Change process; Organizational characteristics
• Área do conhecimento CNPq: CNPQ::CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO
• Link de acesso: https://tede2.pucsp.br/handle/handle/1143

In an increasingly more dynamic environment, doubts have been cast on the validity of the existing models of organizational change and its implementation, as they assume a return to stability. In this regard, it is relevant to review the main theories related to the theme to establish the basis of a proposed approach that will take this increased dynamic feature into account, as well as check the validity of this model by conducting a research with companies working in Brazil. For that, the existing dialog between organizations seen as change flows and the implementation of sporadic changes was explored. The latter was considered a mechanism for directing the continuity of changes. However, the theory points out the importance of implementing such changes in organizations that have favorable characteristics to adaptability and flexibility. Hence this study proposes an approach for the issue of organizational change in dynamic environments based on the pillars of robust process to direct sporadic changes and the development of favorable organizational characteristics. This approach may allow for organizations to be more successful in the results of their change initiatives, besides contributing to the maintenance of their competitive places, and therefore in keeping with their financial results. This approach's validity was tested through a quantitative research applied to 211 companies of various sizes and sectors in Brazil. Research results confirmed that the more robust the change processes and the more favorable organizational characteristics are shown, the better are the results achieved through such initiatives, according to the respondents' perception. The study also made it possible to learn that besides the correlation between processes and organizational characteristics, these aspects are also correlated with the perception of improved financial results