Sobre novas tecnologias de gestão que se articulam a repertórios históricos: um estudo sobre o trabalho voluntário na área da saúde

• Ano de defesa: 2010
• Autor(a) principal: Pereira, Camila Claudiano Quina
• Orientador(a): Spink, Mary Jane Paris
• Tipo de documento: Dissertação
• Tipo de acesso: Acesso aberto
• Idioma: por
• Instituição de defesa: Pontifícia Universidade Católica de São Paulo
• Programa de Pós-Graduação: Programa de Estudos Pós-Graduados em Serviço Social
• Departamento: Psicologia
• País: BR
• Palavras-chave em Português: Trabalho voluntário; Hospitais; Práticas discursivas; Teoria ator-rede
• Palavras-chave em Inglês: Volunteer work; Hospitals; Discursive practices; Actor-network theory
• Área do conhecimento CNPq: CNPQ::CIENCIAS HUMANAS::PSICOLOGIA::PSICOLOGIA SOCIAL
• Link de acesso: https://tede2.pucsp.br/handle/handle/16907

Volunteer work in health-care institutions is an expanding activity that responds to, public policies that promote incentives for donations from individuals as well as private corporations with double benefits: exemption from income tax and accountability as to social responsibility programs.. Various community sectors and government agencies are involved in volunteer activities in health services. Moreover, we cannot deny the benefits that this practice offers for people who are under hospital care and are vulnerable due to illness. Based on these premises, this research has focused on the effects that the managerial theories, laws, historical repertoires and governmental interest have in volunteer work in hospital settings. Taking as a point of departure the assertion that volunteers are polissemic actors that are performed by a variety of materialities ans socialities, the aim of this research was to understand how the volunteers are performed in a public hospital in the city of São Paulo. For this purpose, we accepted the methodological challenge of adopting a constructionist approach in dialogue with Actor Network Theory's proposals that enabled us to work with the complexity and the multiple versions of volunteer activity and also suggest that the society, institutions, technologies, architecture, among others actors, are an effect or a product of a heterogeneous network of human and nonhuman. To achieve this goal we started with a literature review that enabled us to understand the complex network in wich volunteer activity in hospitals is enmeshed. The study was conducted with the collaboration of the Volunteer Association of the Institute of Infectious Diseases Emilio Ribas and, in order to understand the procedures, social and material, that make up the voluntary practice in this hospital, we followed them in their daily routine. The various sources of information used in this study led us to argue that the volunteer work in healthcare is a social product, contextually located that sets in motion historical repertoires within the a heterogeneous network composed of human actors and non-humans