Teamup : conversational agents to support coordination in groupwork

• Ano de defesa: 2021
• Autor(a) principal: Colissi, Mateus da Silveira
• Tipo de documento: Dissertação
• Tipo de acesso: Acesso aberto
• Idioma: eng
• Instituição de defesa: Pontifícia Universidade Católica do Rio Grande do Sul; Escola Politécnica; Brasil; PUCRS; Programa de Pós-Graduação em Ciência da Computação
• Palavras-chave em Português: Sistema Multi-Agente; Coordenação de Grupos; JaCaMo; Multi-Agent System; Chatbot; Dialogflow; CIENCIA DA COMPUTACAO::TEORIA DA COMPUTACAO
• Link de acesso: http://tede2.pucrs.br/tede2/handle/tede/9685

This work aims to investigate and apply the use of a multi-agent system to assist in the coordination of tasks in groups, specifically in educational environments, in which the interaction of the members of the group occurs indirectly and asynchronously. For an improved user experience, the system was integrated into a web interface integrated with a chatbot for more natural interaction. The chatbot communicates with the multi-agent system that is responsible for the organization of the group, that is, it contains information about the tasks that must be performed and about the members of the groups, in addition to restrictions that can be imposed according to the organization of a group and is also able to return the requested information in natural language. This approach was validated by the experience of users who took a practical undergraduate course in software engineering to test the functioning and capacity of the system, in which groups of students collaboratively developed software. The system assisted students in a real project developed as part of this course. The evaluation of the system is carried out following the actions of the group members, through which we can confirm that the chatbot is returning the correct information from the multi-agent system. With this assessment, it was found that the system was able to guarantee the correct management of the group organization in the development of the group’s tasks, in addition to ensuring quick and consistent responses to the students’ requests.